This was our second time at Westgate. The 1st time we stayed in the Vacation Villas in 2008. This time we stayed at the Town Centre, which is all part of the same complex, the Villas are two buildings, while the Town Centre is 6 to 8 storey buildings.
For the most part our stay was fine. We arrived later in the evening on a Monday and check in was a breeze. No timeshare pressure, nothing, although they send you to three different people prior to someone taking you to your room, but still took less than 20 minutes.
We had booked a 2 bedroom suite from Expedia.com. The suite was nicely maintained, pretty clean. Two double beds in 2nd bedroom, I think a queen in master room, and pull out couch. Well stocked kitchen. Bathrooms had plenty of towels and toilet paper. The only down fall was that this suite faced a very busy, very loud pool.
The first night, since we arrived later and were very tired, we did not call security, but the 2nd night it was even louder, there were lots of young adults in the pool and hot tub. Around 2:00 a.m. I called security. Security claimed that the pool gates were “locked” every night and that the people must have “jumped” the fence. Somehow I don‘t think that the pools are locked, because you can hear the gates slamming shut when someone opens them. But security said they would send somebody and they must have because it did quiet down.
The next day (Wednesday) I asked to be moved to a quieter building. They moved us no problem. Second unit was great too. The only issues with that suite was that some maintenance guy rang our doorbell at 12:45 a.m. Saturday night to ask if we had used the hot tub in the past week, and then mumbled something about a leak in the unit below us and left??? Not sure exactly what that was about. We had our infant daughter with us, so I was NOT impressed with that! The 2nd issue was also on the Saturday. New people moved in above us, and it was like a heard of elephants. They were awake until 4:00 a.m, screaming yelling, jumping, running, etc. The walls and floors are very hollow. Sunday night same thing, finally called security about 3:00 am. After that night, they were okay, you heard a bit, but it was manageable.
Every morning, housekeeping came by to take the garbage and see if we needed new towels. Everyone we encountered was friendly.
We did get a timeshare request late in the day, the day before we were suppose to leave. A man called saying I had to sign a sheet saying everything in the unit was in working order, so I met him at the main club house, and after a few minutes realized it was a timeshare pitch, I just politely declined, stating that we did not travel often enough to invest in a timeshare. Besides, now that we had a baby, we needed to put money into her education savings. He was fine with that and I went on my way. If we ever go back, I will know to decline that phone call.
We used several of the pools on the complex. Being March, they were all pretty busy. All of them, except for one were warm. Warm enough so that it was comfortable for our 11 month old. We walked around the complex quite a bit and it was nice. The only thing what would have been nice, would be for Westgate to add a children’s splash and play area, the kind where little kids can sit and stand and play in water not too deep, but I think that they might be adding that when they start construction on the water park.
Check out was quick and fine. Although the young girl at the counter had as much personality as a wet dish cloth. To my way of thinking, if you are in the hospitality industry, then you should have people who are friendly and outgoing, especially at the check in/check out desk, which by the way is different from the Guest Relations desk. The Guest Relations people I spoke with were friendly and very helpful.
The only other complaint I have, like a lot of other people is that they charge $40.00 for internet for 7 days. Which is expensive.
If we were to go back, next time I would request a room in the Villas, which are presently being renovated.
- Official Description (provided by the hotel):
- Spacious Villas with All the Comforts of Home Westgate Town Center Resort & Spa in Kissimmee, Florida, provides guests all the comforts of a fully furnished home with accommodations ranging from studios to spacious four-bedroom villas, all within minutes of Orlando's world-famous theme parks and attractions. With a variety of onsite amenities and dining options, your vacation is waiting at Westgate Town Center! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Travelocity, Orbitz, Cheap Tickets, HotelQuickly, getaroom.com and Hotwire so you can book your Westgate Town Center Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Westgate Town Hotel Kissimmee