During the check-in we found the staff to be helpful and answered all of our questions. The Florida Scandi location to check-in was very inconvenient and nowhere close to the property at all. Even though we were allowed to go to the property early, on the day of check-in, once we arrived we found the property had not been cleaned yet.
We also really enjoyed the Clubhouse and all of the amenities that were offered.
Unfortunately, the property was found to be very disappointing overall. For being such a new place, we were surprised to see stains on the carpet, very dirty couch, very dirty tile floors and overall the property looking very tired and worn out. We had a little baby that had black feet from walking on the tile floors which clearly demonstrated the cleaning people did not clean the floors properly. We have stayed in many vacation properties and this one had the least amount of amenities provided by far. The toilet paper that was provided was very cheap and single ply; the one roll of paper towels were also very cheap (why bother); the soap/shampoo was similar to what you would receive from a low budget motel (very tiny soap and shampoo...again why bother); the bath towels were of the cheapest quality I have ever seen and felt (we saw exact towels from Wal Mart); no pool towels were provided if you wanted to go to the Clubhouse to swim; the wine opener was broken and was not usable; there were no coffee filters; the kitchen didn't have several basic cleaning items like dishwasher detergent or dish soap; there was also several key cooking items and utensils lacking for example, no oven mits, no cooking spices, even the basics like salt and pepper; we were also surprised the property did not have a BBQ. We ended up purchasing a cheap BBQ that we left, but wonder if it will be left for the next guests? We do expect to purchase some items, but there wasn't even the basics to start.
The place really could have been a very nice place with some attention to cleanliness and at least some of the basic necessities being provided in the home. I definitely expected much more from a place that costs $300 a night.
This place could have been great. It was lacking everything. The salt shakers had even had the plugs removed. You were expected to take out the garbage daily but no bags provided. A partial roll of paper towels!!! Not even a lousy coffee filter. We were only there for 3 days!!! Expected to leave the dishes done in the dishwasher but no detergent left. We were not going to go do major grocery shopping. The place felt sterile and there was not enough seating to accommodate a five bedroom house. The checking in process was horrendous, and we were not given the door code until 1 hour before we arrived or any directions. The directions part was really bad because this is a new developement not on any GPS we drove around and around in the dark with a tired 4 year old. Overall this was not a pleasant rental, but it sure could have been. The owners need to rethink who they have handling this place!