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“Complete and utter scam - AVOID!” 1 of 5 bubbles
Review of Holiday Inn Club Vacations At Orange Lake Resort

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Holiday Inn Club Vacations At Orange Lake Resort
Ranked #17 of 153 Hotels in Kissimmee
Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Complete and utter scam - AVOID!”
1 of 5 bubbles Reviewed March 25, 2013

Short version - this company will lie and cheat you. Book somewhere else.

Longer one - we booked a room at a Holiday Inn in Oakville, ON last year (this part is important later). At the end of the call we were offered a trip to Orange Lake and they transferred us to the scammers known as Holiday Inn Club Vacations. We were offered a promotional price of $200 for three nights at the resort.

We were told that there would be a timeshare presentation involved and we would get $100 if we attended. Sounded fair so we booked.

Our trip was actually quite nice. We found the resort a little too spread out but it was well maintained. The events of the past two days has marred this memory and I will never ever deal with this company in future.

While on the trip we decided the timeshare tour wasn't worth the $100. Like polite Canadians we went to the Vacation Club desk to tell them in person. They repeatedly said "but you'll lose your $100!" but eventually they accepted that we weren't interested.

So imagine my surprise when I get my credit card statement and find an unexpected and unauthorized charge of $751 from two days after our trip. I assumed this was a mistake so I called the resort... at which point I was told that this was because we didn't attend the seminar.

We were never informed of this. We were repeatedly told the only "penalty" was the forfeiture of $100. The booking people told us this, the person that called to confirm told us this. Ranjiv at the Club Vacations desk told us this when we said we weren't participating. If we'd been told the actual penalty was $851 we would have been fkn pissed but we would have gone!

I really hope this review causes many people to re-think their vacation choices. We work hard for our money and scammy companies hiding behind lawyers and dumb customer service reps don't deserve it.

  • Stayed February 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
20 Thank kingmatt67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIClubVacations, Guest Relations Manager at Holiday Inn Club Vacations At Orange Lake Resort, responded to this review, April 3, 2013
Hello and thank you for reaching out to us regarding your experience. We appreciate hearing from all of our guests and would like to address your review based on your recent interactions with Holiday Inn Club Vacations. We love offering our guests the ability to take advantage of a vacation and what vacation ownership can do for the way you travel in the future, all at a great price. You are correct that these packages include the contingency of attending a property tour. This is made clear on the phone at the time of booking as well as in the two letters sent before your arrival. We apologize if this was not conveyed again at the time of cancelling your tour. However, in good-faith we have refunded your stay. Thank you for reaching out to us, again.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Hollywood, Florida
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed March 25, 2013

My family and I stayed at the resort for four days. It was a villa two bedroom and two bathroom. The furniture, major appliances, carpet and bathroom were clean and updated. The mattress and pillows were comfortable. There was plenty of room for a family of six. We were on the first floor with a nice small closed in patio to the golf course and nice view. The grounds are all well kept with plenty to do for extra cost...golf, tennis, mini golf, lazy river, pool, marketplace, restuarants with delivery available. I did get a sales morning call (8:00AM), but I was firm and communicated that I was not interested and they didn't call again.

We did have an issue on the second day...our ceiling was leaking in two parts of the place. Within a couple of hours maintenance came by and fix it.

Overall I would recommend this resort and come back again.

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank SASSYYDAZZY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIClubVacations, Guest Relations Manager at Holiday Inn Club Vacations At Orange Lake Resort, responded to this review, April 3, 2013
Hello and thank you for letting us know about your recent stay with us. You give a great overview of the resort, and what our guests can expect from a stay with us. We appreciate you letting out staff know of any issues that you encountered during your stay and giving us the chance to make sure that you had the best vacation experience possible. We hope to see you back again soon.
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Airdrie, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed March 24, 2013

Currently spending out last of seven nights at orange lake. This is our second visit last time we were in a older unit but it had been recently redone and was very clean fresh and comfortable. This time we were in building 6200 and while it looked nice at first a closer inspection of the room showed some wear. The washer/dryer were old and only good for the smallest loads of laundry dish washer seemed to leave dishes dirtier than they went in, toaster is a 5$ Walmart special that was useless for more than a piece or two of toast before it overheated and AC didn't work at all. There is also a very hard sales pitch every time you come here which you always just have to deal with and it does cut in to your day as getting out of there in less than two to three hours is tough and they are quite aggressive. All in all its a ok home base for seeing the parks IF you have a car and get a good deal but if you want a place to really relax and just veg out for a week there is nicer resorts the pools here are crazy full, the units have maintenance issues and its to huge to get around without a car... Even going to the pool requires a car if you have young kids or mobility issues. This resort seems 90% concerned about selling units and expanding and 10% about the comfort and care of guests.

  • Stayed March 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank Samaidensmoms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIClubVacations, Guest Relations Manager at Holiday Inn Club Vacations At Orange Lake Resort, responded to this review, March 25, 2013
Hello and thank you for taking the time to reach out to us about your recent two week stay with us. We are disappointed to hear of the issues that you encountered. We always encourage our guests to let us know right away of any needs or issues that they encounter, as we truly want you to have the best vacation experience possible. You are correct that in mid-March the resort is very popular for families looking for a spring break getaway, and we can become quite full. However, with nine pools there is certainly space for everyone to spread out and enjoy their vacation. We would love the opportunity to show you how much fun vacationing with us can be on a future stay.
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Manchester, New Hampshire, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 24, 2013

My family and are from northern New England and we stayed at this resort in mid March. It was absolutely awesome. The grounds are amazing with any and all options a resort has to offer. The atmosphere is so laid back and worry free. If there was any complaint it would be the persistant timeshare sales people. Other than that a true paradise! Definately recomend this to any family that wants to get away with activites for everyone. Can't wait to book for our next trip.

Room Tip: Try to book near buildings 8000 to 8600. It is near the best water park in resort.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Edward C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIClubVacations, Guest Relations Manager at Holiday Inn Club Vacations At Orange Lake Resort, responded to this review, March 25, 2013
Welcome home from your spring break getaway with us. We’re so happy to have you travel so far to stay with us, and we’re so glad that we were able to help you have the best vacation experience possible. It’s always important to get exactly what you want out of a vacation. You couldn't give us any higher compliment than a return stay, and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Allen, Virginia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed March 24, 2013

I was down to Orlando for a business trip and stayed at the wonderful Orange Lake Resort.
When I checked in the person at the desk was very friendly and informative. The room I was in was on the top floor overlooking the golf course. What a view of the area! My room was very clean
and the full size kitchen was also spotless. The bedroom and large bathroom was well appointed
with king size bed and tile floors.
I would highly recommend the resort to business travelers as well as families.

Room Tip: Rooms on higher floors looking over golf course.
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  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Germany
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 23, 2013

A Paradise for all of us. The children really enjoyed. The River Island with its lazy River and Pools ist Great.
The extra unexpected charges are sometimes bothering.
The Food is ok, but not out of the Range.
Far the worst thing was the pressure to Guy Timesharing !!

Room Tip: Choose a room close to River Island Village. I'd rather take a Villa, not an appartment.
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  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Poppenbuttel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIClubVacations, Guest Relations Manager at Holiday Inn Club Vacations At Orange Lake Resort, responded to this review, March 25, 2013
We’re so happy that your vacation with us was one to remember. Nothing makes us happier than our guests having a great time. We appreciate you letting us know what we can do to help you have the best vacation experience possible. We hope to see you again soon for more vacation fun.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seward, Nebraska
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 21, 2013 via mobile

My husband & I stayed at the Orange Lake Resort for 4 nights March 12 -16. After check-in we told the timeshare salesman that we are not interested in any tickets or tours and are only there to relax. They let us go without too much trouble, although they did call our room a couple times and my husband had to be very firm that we are not interested.

I was a little disappointed in the room, we were in a one-bedroom apartment like room on the second floor ar River Island, way at the end of the hallway and not facing the pool area. It was plenty big enough for just the two of us but the TVs were ancient and had horrible picture. For what we paid we should have at least had decent TVs. Other than that the room was fine with nice decor.

The restaurants were good and not terrible pricey. It was nice to be able to eat onsite. For the most part the restaurant staff was super nice. We went to the comedy show on Wed night which was pretty good but they charged a service charge which was unexpected. There are lots of extra charges here and there which don't make a lot of sense.

The pool area and lazy river at River Island are beautiful as are the grounds on the whole property. The resort is huge and can be a little confusing to find where you want to go at first. The mini golf there was very nice, better than the courses at west village.

The last day we were there a raccoon made an appearance in the pool area inside the fence. The woman on staff said he is tame and used to people, which was not reassuring. I feel they should have called animal control to remove him. That was the end of our relaxing by the pool.

I would like to return with my family and stay in one of the larger villas, I would recommend this place to my friends.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Gloria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIClubVacations, Guest Relations Manager at Holiday Inn Club Vacations At Orange Lake Resort, responded to this review, March 25, 2013
Hello and thank you for letting us know about your recent vacation stay with us. We’re so happy to hear that you enjoyed the grounds and amenities in and around the resort. We always encourage our guests to let us know if any needs or issues they encounter during their stay, as we always want you to have the best vacation experience possible. It’s always great to find areas on vacation that fit your vacation style. Thank you for letting our staff know of any wildlife that you encountered, as our resident wildlife expert is on-site to make sure everyone is happy and healthy. We can’t wait to see you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Club Vacations At Orange Lake Resort

Property: Holiday Inn Club Vacations At Orange Lake Resort
Address: 8505 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34747-8217 (Formerly Holiday Inn Club Vacations Orlando - Orange Lake Resort)
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Kissimmee
#7 Top resorts Hotel in Kissimmee
#16 Romantic Hotel in Kissimmee
#17 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Club Vacations At Orange Lake Resort 4*
Number of rooms: 2478
Official Description (provided by the hotel):
Welcome to the Premiere Family Vacation Resort in Orlando. The Holiday Inn Club Vacations Resort offers your family an unparalleled Florida vacation experience. Our Orange Lake Resort is next door to Walt Disney World Parks and Animal Kingdom. At our resort in Orlando you'll discover the wonders of a 12-acre Waterpark with a tropical lazy river, 7 pools and an 80-acre lake with watersports. You can even watch your little ones dance in concert with a dancing fountain. Get a head start on the fun with your own personal attraction ticket concierge located in the lobby at check in. Our 1450-acre Orlando resort hotel offers each member of the family interactive activities like the Gatorland Alligator Show where you can meet a gator face-to-face, 36 holes of fun at the West Village Putt-Putt Golf, a bowling alley, arcades and 54 holes of golf. What's more, we even provide a convenient shuttle to all our resort's activities. Our villas pamper you with the unexpected amenities like spa-inspired baths and fully equipped kitchens. Our deluxe Orlando resort provides a grocery shopping service, nine restaurants and did we mention free parking and high-speed Internet access? Your perfect Florida vacation begins at Orange Lake Resort. ... more   less 
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Also Known As:
Holiday Inn Kissimmee
Orange Lake Resort And Country Club
Orange Lake Kissimmee
Orange Lake Resort Country Club
Kissimmee Holiday Inn
Orange Lake Country Club
Orange Lakes West Village
Orange Lake Resort Florida
Orange Lake West Village
Orange Lake Resort Orlando

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