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“Nice but pool area dirty”

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Encantada -The Official CLC World Resort
Certificate of Excellence
Reviewed March 24, 2009

When we arrived at the resort we were impressed until we got to our unit. The previous guests didn't check out until late so we had to wait for the cleaners to finish (arrived at 5:00)!! Once we got in the air conditioning did not work!! Record breaking temperatures the week we were there so it was very hot!!! Huge stains on the carpet going up the stairs leading into the bathroom. The two heated pools were very very dirty! Garbage everywhere, cans turned upside down with butts on the tables. The gates were suppose to stay open until 9:00 pm they closed early! Nothing in the club house was open for the 8 nights we were there, the pool side bar, the gift shop, the little cafe nothing!!! Word of advice, take hand soap, dish/dishwasher soap. The unit we were in had a hairdryer and lots of towels. Very close to disney, grocery store, Target and lots of restaurants! We enjoyed our stay but would probably check out a different resort where you can actually find people who work there!!!

  • Stayed: March 2009, traveled with family
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Thank elsbury30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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914 - 920 of 1,261 reviews

Reviewed January 30, 2009

I've utilized lots of reviews in making travel decisions but never contributed one. I decided that is was time to ..do my share. Especially when it comes to places that don't have a lot of info on them. Therefore I decided to do a review on the gem that is The Encantada Resort. First of all, I booked it directly through the owner. I was afraid of getting ripped off but the price was great and I decided to take a chance. We had a 4bedroom/3 bath townhouse with full kitchen, w/d, and our OWN personal pool. Now the 3 bedrooms have their own personal splash pool...its not that big. But the 4 bedrooms have a fairly nice size pool and it was cleaned regularly during our 7 night stay. The townhouse was very clean. I don't know if the entire facility uses the same housekeeping but our villa had been throughly cleaned prior to our arrival. Keep in mind that these places are self-serving so you will need to buy tissue and things of that nature. The resort itself is also very nice. There are two large pools on the property (one zero entry), two nice size spas, and a small lake. TThere is also a small playground for small kids. They do have a computer cafe available for no charge. I didn't really spend any time in the clubhouse, although it is nice. Now the gameroom at the clubhouse was really small, it just had like a pool table and a couple of video games.
Now, about the surrounding area. There are many, many places to eat and shop near this resort. There were two Publix grocery stores within a 2 minute drive. A fantastic Wal-greens less than a minutes drive away. We brought our souvenirs at Wal-mart which was about 10 minutes away. As for Disney, believe me when I say this resort is very close to Disney. We went in June, and even in traffic we never took longer than 10 minutes to get to any Disney park. As for traffic, even with so many stores and resturants around, traffic was never heavy, at least not when we went. We're going back to Disney for Christmas '09 and we will be staying on the property just so we can be totally emerged in the Disney "magic" during the holidays. However, on any future visits after that we will be residing at the Encantada. As long as they continue to mantain the property, we will be back.

  • Stayed: June 2008, traveled with family
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2  Thank newtraveljunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2009

We stayed at the Encantada December 31, 2008, through January 3, 2009. We had a 3-bedroom, 2.5-bath townhome that was spacious and nicely decorated. The townhome was very neat and clean, and everything in it looked almost brand-new. There was a small, screened-in pool in the back of each townhome, with lots of privacy. We called ahead to have the pool heated, and it was almost like bath water--wonderful after a day of sightseeing! Our daughter loved it!

The resort is only a few miles from Magic Kingdom, though the traffic on 192 gets fairly heavy in the mornings going into the parks, so we found it just as fast to get on I-4 and go in that way. There are lots of restaurants just down the street from the resort (Friday's, Cracker Barrel, Bob Evans, Chick-fil-A, lots of fast food, and they were building an Olive Garden), plus a Publix grocery store and a Walgreen's were within just a couple of blocks.

Be aware of where the resort is located if you're arriving at night. The street is easy to miss in the dark. (We now know to watch for the McDonald's!) Also, be sure to bring along necessities like soap, dishwashing liquid, tissues, and extra toilet paper. We didn't realize these items wouldn't be provided (most condos we've stayed in before have provided these types of items), so we had to make a run to get them our first evening there.

All in all, we had a great stay at the Encantada and would definitely return!

  • Stayed: January 2009, traveled with family
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3  Thank Leslie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2009

I can only recommend this resort - we stayed 5 adults and 2 kids in a 3 bedroom with full kitchen, dinning room and private pool. We stayed for 12 days and loved every minute - the place has everything needed for a great vacation and the rate is very reasonable!

We went to the parks, played some of the great golf courses in Orlando and went shopping and it was so easy with everything just within few minutes from the resort - TOP location in Orlando!

The staff was very friendly and helpful and the clubhouse had all you could expect in regards to gym, play zone, internet cafe (we also had Internet access in the house), bar and a lovely pool area.

If you consider going to Orlando we can only recommend staying at Encantada resort - we are definitely coming back! (We are allready planning to go back in May :-)).

  • Stayed: December 2008, traveled with family
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Thank ByalaBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2008

the place is very pretty. however, it is NOT 2.5 MILES AWAY FROM DISNEY. THE CLOSEST WAS MAGIC KINGDOM AT 10 MILES! Still OK, though. Maybe there is another way that will be only 2.5 miles.The house was beautiful and spacious. I would recommend that if you are staying at this resort, arrive during bussiness hours. We got lost going there and nobody answers the phone because they close office at 5pm. If you have any problems with the house,there is no 24 hour customer service so you have to wait till they open at 10am. Somebody is in the office when most vacationers are out to disney and when they come back, there will be nobody in the office. Also, there was no hair drier so we had to buy one. all in all, it was ok if only they have more of customer service. We probably won't go back to this resort. It took us 15 minutes to figure out how to open the door...and it was dark at 7pm!

Stayed: November 2008, traveled with family
5  Thank rmdc29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KissimmeeKissimmee, Owner at Encantada -The Official CLC World Resort, responded to this reviewResponded August 17, 2012

Dear Guest ,

Thank you for taking time to provide your feedback regarding our resort. We were disappointed that
your stay was not as comfortable as expected.
We do have onsite staff 7 days a week . The clubhouse is now open 7 days a week . All issues can be addressed in a very rapid and professional manner . We do hope you will return as you have experienced how wonderful our homes are and I will personally take care of you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2008

I had been on-line for weeks looking for the perfect hotel in Orlando for our honeymoon. Of course we were on a budget so, the hotels in our budget were not really what I had pictured for our honeymoon. My husband, fiance at the time, decided to help me with some of the burden of looking. He looked on craigslist, which I absolutely love now, and he found an ad for a 3 bedroom, 3 bath condo with a full kitchen, dinning room and private pool! We contacted the co-owner himself ( not the renting company ) and he offered it to us for only $99 a night!! The fact that it was off-season helped as well. I had looked at the pictures at least a million times before the honeymoon. I thought there had to be some sort of catch because it was so cheap. Maybe it was in a really rough part of town, maybe they were really old and I just can't tell in the photos...etc. I was shocked when we pulled into the resort and I cried when my husband opened the front door for the first time. It was truly amazing what a nice place we were able to get for such little money. We both felt truly blessed. We hope if you are going to Orlando, you will give them a try. It was an experience in itself!

  • Stayed: September 2008, traveled as a couple
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1  Thank mamandpapabear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2008

Me and my family (2 adults+ 2 boys) had a fantastic week at the Encantada resort in Orlando - it was near everything and the amenities were great - very nice staff and very nice and comfortable houses with everything you needed. A very high standard. We can only recommend this resort and we will go back there this summer. The great thing was that we had everything you normally get at a hotel - but still had the posibilites to cook our self and just relax after some long days in the parks.

  • Stayed: May 2008, traveled with family
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2  Thank ZicoDenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Encantada -The Official CLC World Resort

Address: 3070 Secret Lake Dr (Office, Kissimmee, FL 34747-1004
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 64 Specialty Lodging in Kissimmee
Price Range: $134 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Encantada -The Official CLC World Resort 3*
Number of rooms: 136
Official Description (provided by the hotel):
Encantada Resort is a private community of recently built 2, and 3 bedroom townhouses. Resort facilities include two outdoor heated swimming pools, two out door jacuzzi's, playground, fishing dock, bar, restaurant, game room, fitness center, and much more. We are also located just 6 miles from Walt Disney World. Each townhome has a full kitchen, washer/dryer, living room, dining room, bedrooms upstairs and a screened in lani. ... more   less 
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Also Known As:
Encantada Resort Orlando Hotel Kissimmee

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