I stayed here for a week a little over a week ago and had a very pleasant experience. Everything worked properly and while I am easy to please, I had no complaints. Fast forward one week where I stayed for two days and I will never stay here again. I've stayed at Red Roof Inn 4 times since January and was really starting to build a fondness for it until this most recent stay.
Firstly: the wi-fi. It's costing me $10 on my Verizon data plan to write this review while I sit in this room, for more than 16 hours now without wi-fi access. I called the front desk who told me six hours ago they were going to "reset the router". Well clearly that didn't do anything. I am here on business and it's a complete joke that I need to use my cell phone data plan to do my work when I specifically chose this hotel for having wi-fi. They seem to treat it as a "luxury". They are in the service industry and I expect service.
Secondly, and while this would not normally bother me, I am pissed enough at the lack of services now to let it all out.
They claim the rooms are "renovated". Much in the sense your house was renovated in 1998. They claim flat screen TVs, when both of the rooms I've stayed in have had tube TVs. Not a problem, except the TV in this room is so screwed up, all you see is a rainbow of misaligned colors. It gave me a headache.
The flooring can't be any newer than 2-3 years old and everytime someone drags a chair or table across it, it resonates through the whole damn building.
I was fortunate enough to have a new-fangled (1995) keycard roomkey, but when I went to get my renew my reservation, I was asked if my lock worked and if I had a manual key with a whole plethora of 1980s-style physical keys laid out. I guess if they can't even afford to change the batteries on the locks, my hopes are WAY too high to expect internet access. And when I was here before, although I was satisfied, the internet speeds about about dial-up (0.18Mbps download, 0.07Mbps upload). Forget about anything unless you're just sending a one line note home to mom.
The shower in my room dribbles out and leaves so much to be desired. I'm better off standing outside underneath the awning to take a shower.
This whole place is a joke. I once had respect for this chain, but they have completely thrown all of that respect out the window with my most recent stay and I will not be back. They can't even get the most basic amenities right. It's sad when I can walk next door and hop on the Howard Johnson wi-fi just fine. All in all, "sad" just describes this place in general. Unless you live under a rock and need no connection to the outside world, can handle noise and pathetic water pressure, and an air conditioner that works part-time, you are wasting your money. This place gives the entire chain a bad name, but I don't plan on staying with them anywhere, period anymore and have already made my concerns known to the home office.
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- Also Known As:
- Red Roof Inn Kissimmee - Lake Buena Vista South Hotel Kissimmee
- Kissimmee Red Roof Inn