We live close enough to drive here in a day, but needed a late check-in, which was no problem for the hotel. We stayed in a room with 2 double beds, which was supposed to come with a microwave and fridge, when we went to the room it was not there. This was a problem as the food in the cooler from our day trip from Atlanta was barely on ice. We called the front desk and the guy said there was nothing he could do, since they were sold out. So, it looked like it was going to be trips to the ice machine to refill the cooler.
On the way to get ice, we ran into a maintenance guy moving an air conditioner after 11 PM. He asked if we needed any help and I told him about the fridge issue and he asked our room number and said to let him see what he could do, and he would let us know either way. About 10 minutes later there was a knock at the door and there he stood with a fridge and microwave and some additional towels (there were only 2 towels and one washcloth in the room for 4 people). The maintenance man, Jay apologized for the inconvenience and quickly setup the appliances, before he left, he asked if there was anything else he could do to help us and wished us a good vacation. Wow, what good customer service from the maintenance man, and at almost midnight he was off to get back to installing the air conditioner.
The next day we started our vacation able to get cold drinks out of our fridge to take to Disney. The rest of the hotel visit was uneventful, it was an average room at a good priced hotel that has easy access up Hwy 535 to I4 for Universal and very close access to Disney if you go in on Hotel Plaza Blvd by Downtown Disney. The kids did enjoy the pool twice at night after we returned from Universal.
The Hotel was average, the location was great, and the above and beyond personal service from maintenance made us feel welcome and appreciated, like he really cared that our stay was a comfortable one. Thanks Jay, for making us feel important, it meant alot after a long road trip with two cranky kids. So, we will give Red Roof a 4 for good location and good customer service.
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- Also Known As:
- Red Roof Inn Kissimmee - Lake Buena Vista South Hotel Kissimmee
- Kissimmee Red Roof Inn