After looking at photo's from several people on here of bedbugs I decided to call and cancel my reservation. After trying to do so I'm pretty sure I made the right decision. I had booked online at orlandocourtyardsuites.com, and apparently this is not their site. The email confirmation told me to contact them at their number if I needed any further help or to cancel. When I called the person who said she was the manager told me that they don't have a website, and that it belongs to pegasus. I told her I had no idea what "pegasus" was or how to contact them, and she told me it was my fault and that she can't help me if I don't help myself. I asked who was in charge and she told me "that's none of your business" and hung up on me. I'm pretty sure if you're looking for good customer service, this is not the place for you. I ended up just calling the credit card company and they said they would deal with any problems.
- Official Description (provided by the hotel):
- The Magic begins here at the Orlando Courtyard Suites, a boutique hotel just 1 mile west of the Maingate of WALT DISNEY WORLD® Resort & ESPN Wide World of Sports. Also conveniently located just mins from Universal Studio, Islands of Adventure and SeaWorld®. The property features beautiful Executive One Bedroom Suites with over 690 sq ft of living space. All suites offer either a One King Bed or two Queens beds in the master bedroom. Baths feature STATE-OF-THE-ART rain shower with WHIRLPOOL TUBS! Living rooms adorned with plush sofa, comfort chair, 32” LCD FLAT SCREEN TV, granite desk area, Free Local Calls, and BOTH WIRED AND WI-FI INTERNET ACCESS! Our Kitchens come fully equipped with all comforts of home. Include Designer granite counter-top, FULL SIZE REFRIGERATOR, Stove with FULL SIZE OVEN, Microwave and Dishwasher. ALL SUITES equipped with WASHER AND DRYER UNITS for your convenience. Tropical OUTDOOR HEATED POOL and BUSINESS CENTER available WITH FREE WI-FI! SHOPPING AND RESTAURANTS NEARBY. Less than a mile from the gates of the Walt Disney World® theme parks, Old Town, Celebration Town Center and all major area theme parks. With our great staff let us make your Dream vacation come true " let the Magic begin at The Orlando Courtyard Suites, your Vacation Destination. ... more less
- Reservation Options:
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- Also Known As:
- Orlando Courtyard Hotel Kissimmee