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“Service Plus”

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Destiny Palms Hotel Maingate West
Ranked #19 of 152 Hotels in Kissimmee
Wilton, California
Level 6 Contributor
1,367 reviews
225 hotel reviews
common_n_hotel_reviews_1bd8 804 helpful votes
“Service Plus”
Reviewed November 30, 2013

We booked our room for two nights through Travelocity, which is prepaid. When we arrived there was no Travelocity confirmation or payment to the Hotel. I called Travelocity and had Tom at the front desk speak with them and the confirmation and payment were to be sent along. He checked us in and sometime in the night the Travelocity documents did come through. Great Customer Service! The room was very nice with the highest points possible for the Great Bed! We sleep somewhere new frequently as we travel, the nights just previous we'd been renting a cabin and the bed was pretty firm. The breakfast wasn't a lot to speak about but the location was very good, close to about every type food and shopping available. The place was busy as it is in the Disney World gateway. The staff were just great and the pricing was reasonable. I recommend contacting the front desk manager with any 3rd party booking price to see if you can get an equal or better deal. It appears that is a valid tactic in keeping your costs down.

  • Stayed November 2013, traveled as a couple
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Helpful?
Thank ruthandvern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,008 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Riverview, Florida
Level 6 Contributor
186 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 20, 2013

This was a very good hotel. My mom and I had stayed in this hotel over my birthday last year. It was close to the theme parks, Downtown Disney, some restaurants, and some shopping places. It was in a quiet location. We got a good price for it too. I wouldn't mind staying there again.

  • Stayed December 2012, traveled with family
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Helpful?
Thank Mika M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langbank, United Kingdom
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 8, 2013

We stayed here for 13 nights from the 13th of October. We chose this hotel as we had read about the good location & excellent customer service. I must say we were not disappointed. I'll start with the negatives, room is a bit small & the decor is a bit dated, to this I say ok but if you are out all day at the parks then you are just looking for somewhere to rest your weary head.
Now for the positives, the customer service was tremendous from Jason, Alan, Pamela & Tom, nothing was a bother and went out of their way to ensure that our stay was stress free. The pool at the side of the hotel is just a nice size to splash about in to cool down and is perfect after a day on your feet. The FREE breakfast was perfectly adequate, eggs, pastries, toast, waffles, cereal, fresh coffee and juice. Started at 6am (when I went down) and could get quite busy around 8am.
The hotel is just off Highway 192, which can get very busy and is about 15 minutes by car to the Disney Parks. We didn't have a car and travelled by public transport (Lynx 55 then 56) to the parks and you were there in 40 minutes. There is a McDonald's outside the hotel, a Pizza Hut across the road and a lovely Italian restaurant Bruno's a couple of hundred yards away.
Thoroughly recommend this hotel for anyone looking for a good quality budget stay in Kissimmee.If you decide to go and want to use transport, contact Julia's transportation, a superb local company. Also, a big thanks to Chuck who became our local tour guide/ chauffeur, really good guy!

  • Stayed October 2013, traveled with family
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Helpful?
Thank AlanBeacham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level 5 Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 6, 2013

Front desk staff are friendly and efficient. Rooms are TINY, and in need of some work (our room had water spots on ceiling, wonky tiles in bathroom, and not one drawer or cabinet would close!). Good value, a bit off the beaten path and kinda hidden. It was quiet, the bedding comfortable and included breakfast.

  • Stayed November 2013
    • Value
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Helpful?
Thank Sirenia13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 17, 2013

Low price to lay our weary heads. That is all we needed and that is what we got. So, the contintental breakfast was icing on the cake. The location of Destiny Palms was very good for attending an event at ESPN Wide World of Sports. There are lots of hotels closer but the price for this hotel and the good reviews are why I chose it for our trip. We slept 4 in the room. It was a little cramped but we were only there to sleep and shower. The room was clean. The bathroom was clean except for a few hairs around the shower. Everything is worn: carpet and fixtures being the worst. However, there are amenities in the room like a small frig, toaster oven, iron and board, place to hang a few clothes and a flat screen TV. Down the hall was a snack machine. In the lobby was a computer for guests. I used it to look up movie theatres and times. Free WIFI and a breakfast were also included in the price. Breakfast offerings were: hard boiled eggs, pancakes, cereal, oranges, pasteries, toast, bagels, juices and coffee. So, it was enough to tie us over for a few hours. Don't know if I would stay there again. But, don't regret staying there this time. It was an average hotel with really good service.

Room Tip: I stayed on the bottom floor. I heard people laughing down the hall during the day but I was never...
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  • Stayed October 2013, traveled with family
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Helpful?
1 Thank Michaelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 16, 2013

By reading a review prior to our trip in September - I discovered the Hotel coupon book at the Florida visitiors center. We were able to stay here for two nights less than $100 total with the coupon. The rooms really did remind me of a Cruise ship .....especially the bath room. Don't expect much and you won't be disappointed. I would not have wanted to stay here longer than a couple of nights but for what we wanted this was fine. Place to sleep - close to Disney - at a really good price.

  • Stayed September 2013, traveled as a couple
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Helpful?
1 Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeland, Florida
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 13, 2013

Made a dinner reservation in Orlando and was looking for an inexpensive hotel to make a weekend out of it. After checking reviews we decided to try Destiny Palms hotel. The reviews were somewhat mixed and we didn't really expect much more than a decent place to sleep for a couple nights. The lobby looked very clean and pleasant when we arrived. We had reserved a king room and had no problems checking in. The room was very clean and nice, if a bit on the small side. But we were forewarned of this in the reviews. The bed was extremely comfortable and the room included a toaster oven, small fridge, coffee maker, iron & board, and hair dryer. We discovered a crack in the floor of the shower and notified the front desk. Maintenance arrived within 5 minutes, checked out the shower, and we were immediately switched to another room. I was very pleased with our stay and can say nothing but good things about the entire staff. The pool was a bit small but very clean. It would've been nice if it were open past dusk as we enjoy a late swim and relaxing pool side. Also we didn't take advantage of the free continental breakfast as we prefer a little more. For $45 a night it was well worth the money, and we will definitely stay here again!

  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Destiny Palms Hotel Maingate West

Property: Destiny Palms Hotel Maingate West
Address: 8536 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34747-1014
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Kissimmee
#6 Business Hotel in Kissimmee
#22 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Destiny Palms Hotel Maingate West 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
The choice for Kissimmee Hotel near Walt Disney World Resort!Experience the Magic of Orlando, KissimmeeThe Destiny Palms Hotel is 100% Non-Smoking.At the Destiny Palms Hotel Maingate West, you will experience warm hospitality and luxury amenities unlike any other hotel in the area.The Destiny Palms Hotel wants to be your home away from home. When traveling for business or for pleasure, we offer the ultimate in convenience, comfort and value.The Destiny Palms Hotel offers many amenities, just a few of the many features that will make your visit a memorable one is our crystal clear swimming pool, wireless internet in all rooms, guest laundry facilities and our Free Continental Breakfast.Located less than one mile from Disney Animal Kingdom, less than one mile from the entrance to the Walt Disney World Resort Area and just minutes from everything Orlando/Kissimmee has to offer, Destiny Palms Maingate West is the perfect choice for your family vacation.The Destiny Palms Hotel is approved and rated by the American Automotive Association (AAA). ... more   less 
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Also Known As:
Destiny Palms Kissimmee

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