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“It was Ok, but a little run down” 4 of 5 bubbles
Review of Sombrero Resort & Marina

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Sombrero Resort & Marina
Ranked #11 of 16 Hotels in Marathon
Miramar, Florida
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“It was Ok, but a little run down”
4 of 5 bubbles Reviewed October 4, 2013

The only ice machine in the place is broken WHAT? Kind of a run-down condo with a full kitchen utensils and all. Also, a balcony. Pool area was good, and it you like tennis there's a Great tennis area.

Room Tip: I didn't see a fitness center, and we really had no contact with room service. It really is like...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lucianoz28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merri C, Manager at Sombrero Resort & Marina, responded to this review, October 31, 2013
Dear Guest,

Thank you for your review of the Sombrero Resort & Marina. I apologize our ice machine was temporarily out of order during your stay. It has since been repaired. The Housekeeping and Maintenance staff are always working to improve our offering.

I am pleased you were able to enjoy the full kitchen, balcony, pool and tennis courts.

Thank you again for your review and we hope you see you back here at the Sombrero Resort & Marina soon.

Merri Chitty
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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342 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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  • English first
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English first
Cortez, Florida
2 reviews
3 of 5 bubbles Reviewed September 30, 2013

Staff is helpful. Rooms have full kitchen. Good air conditioners. Good value pricing. For divers, it is all that one needs. Pull-out sofa should not be used as a bed, but we have stayed here several times a year for several years and we make it work.

Room Tip: Not all rooms have wi-fi signal.
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  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank captboby2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merri C, Manager at Sombrero Resort & Marina, responded to this review, October 4, 2013
Dear Guest,

Thank you for your kind review. The Sombrero Resort and Marina staff are all committed to each guest. We want every guest to have the best experience possible. We are happy you enjoyed your stay.

The full kitchen is a feature many of our guests enjoy and good air conditioners are always a plus in Florida.

Please accept my apologies for the Sofa Sleeper not meeting your needs and for the WI-FI reception difficulties. The WI-FI system is being updated and additional equipment is being installed. The WI-FI is available in the common areas, by the pool and the den located next to the front desk.

Thank you again for your review and we look forward to your return.

Merri Chitty
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 16, 2013

We were two friends traveling for 3days to key west in september. We were traveling on a budget, and the prices here was good. When we arrived we were quite surprised by the good standard. We had a fully equiped apartment which was very spacy. It had everything you could need and even 2 televisions for two persons. Another plus was that it had a big tennis area which we as guest could use for free. They even lent us the reckets and balls too. It was also wifi included. The resort is very close to a nice beach and alot of shops. The beach in marathon was in my opinion bether than the one we visited in kew west.
And not least, the staff was very respectfull and they treated you with respect. My only complain would be that the elevators lacked aircondition and that the wifi connection was bad in our room.
Otherwise, for that price range it is only idiotic to expect more facilities and service then what they gave.
Thank you Sombrero for a good stay.

Kindly regards
Norwegians guest

Room Tip: choose a lower floor room, since the elevators are a bit slow and lack aircondition.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hosein S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merri C, Manager at Sombrero Resort & Marina, responded to this review, September 28, 2013
Dear Guest,

Thank you for your kind review. The staff at the Sombrero Resort & Marina are committed to making each guest experience a good one. The Housekeeping staff provides each room with kitchen supplies and fresh linen and towels. The Front Desk staff takes pride in serving our guest which includes providing equipment for our visitors to enjoy the tennis courts as you did.

The Sombrero Beach is a great find for our guests and the convenience to shopping makes the Sombrero Resort & Marina a great location.

The WI-FI system is being updated and additional equipment is being installed. The WI-FI is available in the common areas, by the pool and the den located next to the front desk.

We look forward to your next visit with us at the Sombrero Resort & Marina.

Thank you,

Merri Chitty
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Florida
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed September 12, 2013

We decided to take a spontaneous trip to the Keys for a little R&R. Having been to Key West before, I knew trying to book a last minute hotel would be next to impossible or very expensive. I chose this hotel from reading some reviews. That being said, when I arrived to the hotel (they call a resort), staff was friendly. I was charged a resort fee. I've stayed at resorts all over the world. If this was a Resort, the other places I stayed were VIP resorts. They still use old style keys for the rooms. That could be due to the humidity. My room was on the 4th floor and the elevator was "Out of order." The televisions are outdated.The one in the bedroom was a VHS combo. The lock on the front door was offsetand did not fit properly. The room had dust everywhere.

What I found disturbing was the paper attached to our room door. *see attached photos* The pest control was coming to spray the next day. I have no idea what they were spraying but made my stay a little uncomfortable. It would have been nice for the front desk to warn me about the pest control notice. I found the notice on the door after my return from Key West late in the evening.

On a positive note, the room had a full kitchen, living room and balcony. The room had a nice layout. Lastly, the next spontaneous trip we will just bring the RV and camp out. Other than the so-called resort, Florida Keys was worth the visit.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dpt70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merri C, Manager at Sombrero Resort & Marina, responded to this review, September 28, 2013
Dear Guest,

I apologize your experience at the Sombrero Resort & Marina was not a pleasant one.

Our Maintenance and Housekeeping staff work hard to keep the rooms clean and maintained. I am sorry we missed the mark. The Housekeeping and Maintenance staff are working hard to remedy any issues with the rooms.

The elevators have been repaired and both the Flamingo Building and the Manatee Building have a working elevator.

We provide the pest control notice to let our guests know of the services we provide. Your suggestion of notifying guest at check in is now in place.

I am please you found the layout of our rooms satisfactory.

Thank you.

Merri Chitty
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Florida
Level Contributor
128 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed September 6, 2013

It was the cheapest hotel and just one star on Priceline. I was a little bit scared when I booked it.
But it was actually a really good experience. The rooms are more like a little condo totally equipped. Even if it's 1 hour drive from Key West, its the perfect place for vacation on a budget. You don't get any wifi unfortunately.

Room Tip: Try to avoid the last floor as there is no elevator.
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alexandre C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merri C, Manager at Sombrero Resort & Marina, responded to this review, September 30, 2013
Dear Guest,

Thank you for your kind review. The staff at the Sombrero Resort & Marina are committed to making each guest experience a good one. The Housekeeping staff provides each room with kitchen supplies and fresh linen and towels. The Front Desk staff takes pride in serving our guest which includes providing equipment for our visitors to enjoy the tennis courts as you did.

The Sombrero Beach is a great find for our guests and the convenience to shopping makes the Sombrero Resort & Marina a great location.

The WI-FI system is being updated and additional equipment is being installed. The WI-FI is available in the common areas, by the pool and the den located next to the front desk.

We look forward to your next visit with us at the Sombrero Resort & Marina.

Thank you,

Merri Chitty
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Worth, Florida, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 30, 2013

Spent a weekend in Marathon at Sombrero Resort & Marina with the kids. We all enjoyed the hotel very much. Our room (an efficiency) was very nice (even taking into account that it is an older hotel) and everything was clean and in working order. The pools was great and they had live music (very good!) both evenings. The hotel is very close to Sombrero Beach (free) and Walgreens/kmart/grocery (very convenient). We enjoyed our stay and will definitely stay there again.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sandra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merri C, Manager at Sombrero Resort & Marina, responded to this review, August 30, 2013
Dear Guest,

Thank you for your review. All reviews are taken seriously and help us improve our offering and service.

The Sombrero Tiki Bar is enjoyed by both the guest of the Sombrero Resort and Marina as well as local residents of our Marathon community.

Our Maintenance Technician inspected the entry door and the sliding glass door in the room you stayed in and both doors are in perfect working order.

I hope you give us another opportunity to serve you as our guest.

Thank you,


Merri Chitty

Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Level Contributor
137 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
2 of 5 bubbles Reviewed August 21, 2013

I was a little leery of staying here but everything else was booked. The rooms are large but very outdated and our carpets were visibly stained, I wore socks the whole time and threw them out after. The place itself was clean and the towels etc were fine. Bed not so comfortable. The a/c units were old and loud and rusty. They did the job cooling the place but hampered ability to sleep at night they were too loud. Cable offering was good but the tv in the bedroom was tiny and not really viewable by the second bed. Wifi worked great the first afternoon but the next day could not log on at all so don't depend on it. Nice pool area but there were so many people in the pool it was hard to enjoy it. Overall, you get what you pay for and the price was reasonable but the place could really benefit from a spruce up. We also had the distinct impression from the website that the hotel was close to beautiful Sombrero Beach but it is not, it is 2 miles away.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank canadiancaroline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merri C, Manager at Sombrero Resort & Marina, responded to this review, August 24, 2013
Dear Guest,

I am glad you enjoyed the spaciousness and the cleanliness of our rooms. Our Maintenance and Housekeeping Team strive to keep the rooms clean and well maintained. All rooms are on a "Deep Clean" schedule that includes steam cleaning the carpets, this cleaning is above the daily cleaning. Our Maintenance Technician replaces A/C units as necessary and will be repairing or replacing the A/C's you spoke about.

The WI-FI system is being upgraded. WI-FI is available in the common areas and the den located off the Front Desk Lobby.

The beautiful pool located at the Sombrero Resort & Marina is a huge draw and new and returning guests. The pool hours are from 8 AM to 10 PM to offer 14 hours of pool time to our guests.

We have several adventure sites in Marathon, FL listed on our web site. The directions for getting to the Sombrero Beach are listed as follows; Sombrero Beach Mile Marker # 50 Atlantic Side, Sombrero Beach Road, Marathon, FL, 6 Minutes from the Sombrero Resort, Drive .04 miles to Sombrero Beach Road, Take 2nd right onto Sombrero Beach Road for 1.9 miles.

I thank you for your feedback and apologize for not exceeding your expectations. We use all guest reviews to improve our offering.

Merri Chitty
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sombrero Resort & Marina

Property: Sombrero Resort & Marina
Address: 19 Sombrero Boulevard, Marathon, FL 33050 (Formerly Sombrero)
Location: United States > Florida > Florida Keys > Marathon
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #11 of 16 Hotels in Marathon
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Sombrero Resort & Marina 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Boatman_s Sombrero Resort And Marina
Boatman_s Sombrero Resort & Marina Hotel Marathon
Marathon Key Sombrero Hotel
Marathon Key Sombrero Resort & Lighthouse Marina
Sombrero Hotel

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