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“Busy but very accomodating”

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The Holiday Inn Express & Suites Marathon
Ranked #5 of 17 Hotels in Marathon
Certificate of Excellence
Streamwood, Illinois
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Busy but very accomodating”
Reviewed June 24, 2014

Great Stay!!!

Our second stay proved as good as the first. The staff there bent over backwards to accommodate our party of 5. Our rooms were clean and they were made up nicely every day.

The pool is very nice, comfortable and clean with plenty of lounging chairs. And if you go through the pool to the docks to take a walk, you’ll see iguana’s basking in the sun.

For being a Holiday Inn, this was probably the better of many I’ve stayed in for breakfast. There was always a variety to choose from and they kept up with fresh food right up to the time breakfast was over and one morning it was just one person taking care of quite a crowd. And she kept up (Thank you!). Those who complain about not having healthy choices must be blind. There’s fresh fruit, regular and Greek yogurt, bran muffins and bran cereal, juice and milk. Their coffee was good and every cup was fresh. There’s something for everyone.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank V L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
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London
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed June 23, 2014

We stayed here briefly in Sept 2013 when it was much quieter and really liked it, June proved somewhat different. The hotel itself is what you would normally expect from a HIX as per other reviews: thin walls which we didn't notice last time but this time we needed ear plugs, average service, huge rooms and bathrooms so great in that respect and to some extent you get what you pay for. The breakfast is still truly awful, not to mention the polystyrene bowls and plastic cutlery but since we can get by on a piece of fruit, cereal and yoghurt we were ok but if you want cooked, go down the road to Lulus. The pool is a real hit except it was much busier with lots of non policed kids being left to their own devices which was disappointing. The tiki bar next to the Tarpon Marina is really good to have on site, it serves decent meals in the evening and cold drinks for pool time which are most welcome in the heat. The marina itself offers kayaking, snorkelling etc the latter being linked to Captain Hooks. BEWARE! Book direct not through Captain Hooks not via the hotel. The hotel service is atrocious. We booked a snorkeling trip a few days in advance to leave the marina at 1pm. Fortunately we checked that booking with Elizabeth on the activities desk the morning of the trip only to find out that due to numbers the trip had been moved to the main centre up the road and departed 30mins earlier. Had we not asked, Elizabeth herself admitted we would not have been told and would have missed the trip. Not exactly the service you come to expect in the US.

  • Stayed June 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MStanleyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy B, Director of Sales at The Holiday Inn Express & Suites Marathon, responded to this review, July 21, 2014
Dear Recent Guest,

Thank you for writing a review. We were very pleased to hear that you were on a return visit! WE are sorry to hear that you encountered a problem with our onsite activities! We could not agree more, you should have been contacted. One of the main reasons for having the concierge service, is to help prevent this type of miscommunication. It sounds like it is already helpful, as you said, you would have missed the trip if she was not there. We truly hope you enjoyed our beautiful reef!
As far as the breakfast goes, being a brand hotel, we have "standards" that we must abide by. Plastic cutlery are the standard and we cannot sway from the brand standard. We are sorry that you did not enjoy all of the items on the buffet but were happy with the fruit, cereal, and yogurt.
It sounds like you enjoy the quieter times at our hotel, which, would be in the fall. If you would like some assistance booking your accommodations please free to contact me.

Thank you for being a guest in our hotel!

Sincerely,
Nancy Bennett
Sales/Marketing Manager
Holiday Inn Express & Suites Marathon
13201 Overseas Highway
Marathon, Florida 33050
Phone:305.289.0222
Fax: 305.743.5460
nbennett@spottswood.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed June 22, 2014

My husband and I traveled here in early June, and enjoyed our stay. It was nice to have the marina right outside, and Tarpon Creek was very convenient for drinks by the pool. Breakfast was a nightmare only because it was so packed. There was a long line both mornings and no where to sit. We ended up eating in our room. The staff was friendly and the pool and room was clean. No complaints here! If you are visiting Marathon, go eat at Brutus Seafood!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CLSG6807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
Reviewed June 22, 2014

Well after booking a KING room, the staff tried to put us in a double QUEEN room. Upon first opening the door to the KING room it was very large and nice. Come 10:30PM when a family with children checked into the room above, it was very clear that the walls and floors are very thin and extremely NOISY. Later that night PALMETTO bugs were evident in the room and made the stay quite uncomfortable. I asked for management to contact me after the first night. Well maybe they contacted you but they NEVER contacted me. Wish I could say better things about this nice looking room...BUT...the truth hurts..

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy B, Director of Sales at The Holiday Inn Express & Suites Marathon, responded to this review, July 1, 2014
Dear Recent Guest,

Thank you for your review. We were sorry to hear that when you requested to speak to a manager that this did not happen! Our concept of customer service is typical of resolving issues before a guest leaves, as we would LOVE for you to return!

It will always be alarming to hear a guest say that we have any type of bugs in our hotel! Our hotel is on much regulated extermination maintenance plan. Our records are always available for anyone that requests to see them.
Although, we can't change what happened, we would like the opportunity to have you as a guest once again! Please let us know when you may be in the area, we will make certain that your experience is a better one!

Sincerely,
Nancy Bennett
Sales/Marketing Manager
Holiday Inn Express & Suites Marathon
13201 Overseas Highway
Marathon, Florida 33050
Phone:305.289.0222
Fax: 305.743.5460
nbennett@spottswood.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, FL
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 21, 2014

Stayed here for 3 nights in May. It is in a nice location and the restaurant behind is convenient (look into local magazines for free piece of key lime pie). The room was spacious and clean. However, like most complaints from reviewers, the walls are thin. I heard the neighbors - even when they were different neighbors! It was hard to sleep till it was all quiet. The carpet along the corridor needed vacuuming. Breakfast was average but welcoming to get one started for the day. Very basic but good enough. Enjoyed the pancakes from the pancake machine which most people did not notice as it was located away from the breakfast spread. Go early for breakfast to avoid the crowd, or take it to your room. The biggest iguana was seen near the pool area!!! I thought that was cool. You see those lizards everywhere in the Keys. Receptionist staff were helpful and friendly. It was obvious they wanted you to have a good stay. Would recommend this hotel is noise from think walls is not an issue for you.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ETLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New Jersey
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 21, 2014

Made plans to stay here on the drive to Key West. Mainly stayed here because of the Tiki Bar/restaurant on site. Open checking in, we were told that the restaurant was closed for a private party. Should have been told that when booking. At least there was a nice restaurant across the street. The rooms were clean but you could hear everything going on in the hallway and next door. Also, the breakfast did not have most of the items that were advertised and when asked was told that they just did not have it. Thought it was a little pricey for what it is...

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pubpeeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, New York
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 20, 2014

Clean and comfortable room, but walls are paper thin, I could hear next room occupants talking and even snoring that woke me up! For this price they could have afforded some sound insulation in the walls....!
Pricey on Friday nite at $279, normally $179 per nite. Good restaurant behind hotel.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cocasaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy B, Director of Sales at The Holiday Inn Express & Suites Marathon, responded to this review, June 25, 2014
Dear Recent Guest,

Thank you for your review. We do appreciate all comments. We are sorry that you encountered some issues with noise during your time here. WE also appreciate your nice comments about our onsite restaurant.
We do hope to have another opportunity to have you as a guest. Thank you for your business!
Sincerely,

Nancy Bennett
Sales/Marketing Manager
Holiday Inn Express & Suites Marathon
13201 Overseas Highway
Marathon, Florida 33050
Phone:305.289.0222
Fax: 305.743.5460
nbennett@spottswood.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Holiday Inn Express & Suites Marathon

Property: The Holiday Inn Express & Suites Marathon
Address: 13201 Overseas Highway, MM 53.5, Marathon, FL 33050-3548
Phone Number:
Location: United States > Florida > Florida Keys > Marathon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 17 Hotels in Marathon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Holiday Inn Express & Suites Marathon 2.5*
Number of rooms: 113
Official Description (provided by the hotel):
We invite you for a fun-loving tropical vacation at the Holiday Inn Express & Suites in the fabulous Florida Keys. Stay with us for fun in the sun and the convenience of local businesses, the Florida Keys Marathon Airport (MTH), and local island attractions. Our hotel is pet-friendly and 100% smoke free.The Holiday Inn Express & Suites Marathon is located in the heart of the Florida Keys; a short drive from Key West. ... more   less 
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Also Known As:
The Holiday Inn Express And Suites Marathon
The Holiday Inn Express & Suites Marathon Hotel Marathon
Holiday Inn Marathon
Marathon Holiday Inn

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