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“Excellent hotel, large rooms, great place to stay!”

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The Holiday Inn Express & Suites Marathon
Ranked #5 of 16 Hotels in Marathon
Certificate of Excellence
Reviewed January 31, 2014

Can't say one bad thing. Everything was great. Front counter service excellent, room was clean and awesome... Location is great, a great starting point if visiting Key West. Will stay again, no questions asked!!!

  • Stayed: January 2014, traveled as a couple
    • Value
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Thank Corey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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665 - 671 of 1,534 reviews

Reviewed January 30, 2014

I typically stay in HI Express when I travel because I know what to expect. Nice facilities, clean rooms and generally attentive staff. The hotel in Marathon certainly meets my expectations in this regard.

However, it's now 10:30pm on January 30th and I am writing this review because I cannot sleep. The woman in the adjacent room has been on her phone for about an hour and I can hear every word she is saying. The walls are paper-thin! If you plan to visit this hotel I would suggest doing so in the off-season or demand a room that has vacant rooms on both sides. At least then you will have a reasonable chance of getting some peace and quiet. This is the first time I have ever experienced this level of background noise in a HI Express. It is for that reason alone that I have given the hotel a 3 out of 5 rating.

Stayed: January 2014, traveled as a couple
Thank jefeOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy B, Director of Sales at The Holiday Inn Express & Suites Marathon, responded to this reviewResponded February 14, 2014

Dear Guest,

Thank you for writing a review about our property! We are sorry that you encountered a problem with the noise at our hotel. It is unfortunate that you were not able to get the rest that you deserve. We feel very bad about this and we want you to know that we are looking in to ways to rectify the problem.

We do appreciate that you also let us know that this was the only problem that you did encounter and that you pleased otherwise.

Please allow us another chance if you are in the area - Upon making your reservation, let them know that you had trouble sleeping on the last visit and we will do everything that we can to assist you in a better nights rest!

Sincerely,

Nancy Bennett
Sales/Marketing Manager
Holiday Inn Express & Suites Marathon
13201 Overseas Highway
Marathon, Florida 33050
Phone:305.289.0222
Fax: 305.743.5460
nbennett@spottswood.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2014

My husband and I stayed there for 1 week and loved it. Had room 353 which was great. Loved the free breakfast and heated pool. Loved having Tarpon Grill on site. They have wonderful food and loved convenience of having a great pizza just a call away and ready in 10 minutes. Location is perfect in that you are midway from Key West and Key Largo and so day trips are not too far away. Would come back!! Clean, reasonable, great pool and marina and perfect location. Very friendly employees!!

Stayed: January 2014, traveled as a couple
Thank Marsha W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2014 via mobile

Wonderfull hotel..... Can't say enough on how friendly and helpful staff was. We had a emergency visit at 2 am and staff went over and beyond in helping us get a room. When in the area again, will definitely return to this location. Breakfast good, beds comfortable, location convenient.

Stayed: January 2014, traveled with friends
Thank kdfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2014

We spent a week at this Hotel for our vacation. ALL the employees were so nice and VERY helpful. They couldn't do enough for us to make us feel comfortable and welcomed. The pool is heated and delightful when you get in to relax you.

Room Tip: best view is on the top floor and facing the pool.
  • Stayed: January 2014, traveled as a couple
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Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2014 via mobile

We stayed for 5 nights with our 8 and 10 year old daughters. 1) We stayed in room 214. We were so excited that the window opened until my daughter's asthma kicked in. We realized the smokers' bench was directly below our window and all the smoke was sucked right in. This could be easily fixed by moving the bench over to the little grass island several yards away. 2) Again, room 214 issue. It was right above both the check-in desk AND the breakfast area. Holy LOUD in the morning! All the old people needing hearing aids are screaming at each other at breakfast. This could be good if you tend to oversleep. If you like to sleep in, do not book this room! 3) There is no clothes line in the bathroom. We improvised with the clip hangers on the shower rods. However, for a place by the beach that also did not provide towels by the pool this was a pain. 4) No laundry room-again for a place by the beach? 5) Housekeeping didn't come until LATE, and one day didn't come AT ALL! When we went to the front desk to ask for clean towels, they did credit our room $25. 6) They served those gross egg/cheese omelet things every single day, and are cold in the middle. No scrambled eggs. Also, the kitchen person seemed to be running herself ragged. 7) We left a note on our tip envelope that the light in the bathroom was flashing non-stop. Then we told the front desk. It still was not fixed when we left. 8) Even with all the above complaints, that can EASILY be fixed, we really did have a great stay. The pool was nice and warm. The view was beautiful. A nice restaurant within walking distance. The suite we booked had a fridge, counter, sink and room to stretch out. A great value for families! We would stay here again.

Stayed: January 2014
Thank MotherRice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2014

My husband and I arrived to Marathon the day before the annual Key West Half Marathon/5k Run. We got there just in time for check-in. The lobby was packed and there was a line, with one front desk agent handling everything. She was very friendly and efficient through the whole situation and surprisingly, we only waited about ten minutes.

The staff welcomed my husband and I by addressing my husband's status in the IHG rewards program (He is a platinum member). That was nice. The only thing that was a little inconvenient, was that our room lock was malfunctioning, so maintenance had to be called to fix it. The maintenance man came quickly, and it took about 20 minutes to fix the door, but he was friendly and resolved the issue properly the first time.

After going to dinner, we returned to the hotel where there was almost no parking at night. Behind this property is a bar/grill called Tarpon Creek. There was a band there the night we stayed. It was very rowdy outside, but once we were in our room, we could only hear the slight pulse of the base from the speakers at the bar. It did not bother us, however, if you are easily bothered by noises, I would request a quiet room upon reservation or check-in.

We requested a late check out and, even though the hotel was sold out, it was granted to us no questions asked. We only left about 20 minutes later than check out time, but it was nice to know we didn't have to rush.

The hotel was immaculate. The staff was great. Breakfast was good. The location - amazing. The room overlooked the pool and lagoon.

We will definitely be back.

Room Tip: Ask for a room that is further away from the noise at Tarpon Creek Bar/Grille (Especially on weekend...
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank a4zat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Holiday Inn Express & Suites Marathon

Address: 13201 Overseas Highway, Mm 53.5, Marathon, FL 33050-3548
Phone Number:
Location: United States > Florida > Florida Keys > Marathon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 16 Hotels in Marathon
Price Range: $131 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Holiday Inn Express & Suites Marathon 2.5*
Number of rooms: 113
Official Description (provided by the hotel):
We invite you for a fun-loving tropical vacation at the Holiday Inn Express & Suites in the fabulous Florida Keys. Stay with us for fun in the sun and the convenience of local businesses, the Florida Keys Marathon Airport (MTH), and local island attractions. Our hotel is pet-friendly and 100% smoke free.The Holiday Inn Express & Suites Marathon is located in the heart of the Florida Keys; a short drive from Key West. ... more   less 
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Also Known As:
The Holiday Inn Express And Suites Marathon
The Holiday Inn Express & Suites Marathon Hotel Marathon
Holiday Inn Marathon
Marathon Holiday Inn

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