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“Nice hotel. We enjoyed our stay there.”

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The Holiday Inn Express & Suites Marathon
Ranked #5 of 17 Hotels in Marathon
Certificate of Excellence
Orlando, Florida, United States
Level 2 Contributor
6 reviews
“Nice hotel. We enjoyed our stay there.”
Reviewed December 13, 2013

We spent 3 nights there last month during our first ever trip to the keys. Our room was clean and comfortable. It is a very nice, well kept hotel. The hotel staff were friendly and helpful. We will stay there again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,513 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (348)
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English first
Miami, Florida
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 12, 2013 via mobile

Its a typical Holiday inn hotel, everything was as expected. We walked in and asked about the room types, reception staff was kind enough to show us the room to see, if it would fit our needs.
The pool area looked nice, didnt have time to use it.

The room was spacious and beds were comfy, but there seemed to be an issue with the A/C unit, because there was a terrible smell in the room, but when I turned off the A/C and opened a window, it got better. i guess there was some mold or something.

Free breakfast is nice, but couldnt find many healty options in there. A lot of pastries, breads, omlett with cheese etc. Pancake machine was cool :)

The restaurant behind the Hotel does not have the most excellent service, we had to wait quite a long time to get the menus, but all the staff is very friendly.
The restaurant across the street - Island - was much better.

Stayed November 2013, traveled with friends
Helpful?
Thank Mare-eram-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy B, Director of Sales at The Holiday Inn Express & Suites Marathon, responded to this review, December 19, 2013
Dear Mare R,
We appreciate your review on trip advisor! We apologize for the smell that you stated was in your room. The carpet and ac do have a schedule for maintenance, so I am sure this has been taken care of. In the future, please feel free to reach out to us while you are here, and let us know there is a problem and we will do everything possible to make your stay a pleasant one!
We are sorry you found the service to be slow in the restaurant on property, but we are happy you found another place to eat that was in close proximity to us.
I also wanted to mention, the breakfast bar does have a few more healthy options that may not have been visible for you: Hard boiled eggs, yogurt, fresh fruit, a fruit cup (in juice not syrup), whole wheat bread, and oatmeal.
We do hope to have you back as a guest and please feel free to contact myself or one of our other managers if you would like to discuss this matter further.
Sincerely,
Nancy Bennett
Sales/Marketing Manager
Holiday Inn Express & Suites Marathon
13201 Overseas Highway
Marathon, Florida 33050
Phone:305.289.0222
Fax: 305.743.5460
nbennett@spottswood.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoschton, Georgia
Level 4 Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 10, 2013

We enjoyed our stay overall at the hotel. The bathrooms was not as clean as it should have been when we checked in but not with sanitary issues exactly. There was a puddle of spilt lotion and a wrapper on the floor. The room is typical of the Holiday Inn Express. The windows do not open though and that is disappointing for the water view. The breakfast was great and the staff was very friendly. The pool was clean and quiet with a nice view. We were concerned about the noise issue mentioned by others, but never noticed any problems with it and we are actually very sensitive to noise normally.

The restaurant is fantastic and the bar staff wonderful. The food and company was so good, we ended up staying past drinks and having Thanksgiving supper there. We stopped in every night to say hi to Deli (the bartender) and met several locals. Cannot say enough about the restaurant and hope it does very well.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shannon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy B, Director of Sales at The Holiday Inn Express & Suites Marathon, responded to this review, December 12, 2013
Dear Shannon W,

Thank you very much for your review. We were disappointed to hear that things upon your arrival to your room were not up to par. I will be sure and let the housekeeping department know of this disappointment. Our windows do open normally, not fully, but they do open. I am not sure why yours did not but we apologize for this as well!

We do appreciate the nice comments about the restaurant and the staff, and I will be sure to pass on your kind words!
Thank you for staying with us and we hope to have the opportunity to have you as a guest in the future!

Sincerely,

Nancy Bennett
Sales/Marketing Manager
Holiday Inn Express & Suites Marathon
13201 Overseas Highway
Marathon, Florida 33050
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level 4 Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 8, 2013 via mobile

I have never stay at any hotel chain that sends there guess a greeting cards. This may seem like a little small gesture to them, but this is very big in my heart and in my eyes...thank you guys , from my family to your merry Christmas and happy new years... Looking forward to 2014 other year of great relationships with the in-house family...:)..:)..:)

Stayed December 2013, traveled on business
Helpful?
Thank 81Hawkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy B, Director of Sales at The Holiday Inn Express & Suites Marathon, responded to this review, December 12, 2013
Dear 81Hawkk,

Thank you for letting us know that you enjoyed the holiday card!

We truly appreciate your business!

Sincerely,

The Holiday inn Express & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level 5 Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed December 8, 2013

I don't usually stay at holiday inns, but needed a night in marathon and liked the reviews on trip advisor. We stayed here and liked it. The hotel is clean, the people that worked there were nice. The pool and water area are really above average. The free breakfast was nice, but people act like nuts pushing and shoving so I would probably just skip that next time and go buy some breakfast. There is a place right across the street. This hotel is a very good location for the DRC, Turtle Hospital, and 7 mile bridge. We loved it and will surely stay here again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tracy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Ozark, Missouri
Level 6 Contributor
193 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed December 6, 2013

When we checked in my wife found out the hard way there was no toilet paper in the room. A member of the housekeeping staff was next door. She had none on her cart and said there was none on her cart. A check with the front desk discovered they were out and would not have any until the next day. Fortunately the maid brought a spare roll from another room; it was post-Thanksgiving Sunday and they were not full, thank God!
Other than that, the hotel was okay. Typical HIE, but that's why I stay at them almost exclusively.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bassn386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy B, Director of Sales at The Holiday Inn Express & Suites Marathon, responded to this review, December 12, 2013
Dear bassn386,

Thank you for letting us know about your stay! I am so disappointed that you and your wife had to deal with something of this nature! The only thing that I can say is that we truly apologize and if you would like to discuss this matter further my door is open. Please feel free to contact me at your convenience.


Sincerely,

Nancy Bennett
Sales/Marketing Manager
Holiday Inn Express & Suites Marathon
13201 Overseas Highway
Marathon, Florida 33050
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Florida
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 4, 2013

First time we were at the keys. Totally lost on what to expect from the hotels. We were traveling with my mom so I wanted a nie hotel and this was a perfect one. Attention very good, rooms were nice and clean, nice breakfast included, really all we were expecting. Its a great value for the price, not soo expensive so something reasonable if you're looking for a good hotel and not pay a lot of money

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oxana U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Holiday Inn Express & Suites Marathon

Property: The Holiday Inn Express & Suites Marathon
Address: 13201 Overseas Highway, Mm 53.5, Marathon, FL 33050-3548
Phone Number:
Location: United States > Florida > Florida Keys > Marathon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 17 Hotels in Marathon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Holiday Inn Express & Suites Marathon 2.5*
Number of rooms: 113
Official Description (provided by the hotel):
We invite you for a fun-loving tropical vacation at the Holiday Inn Express & Suites in the fabulous Florida Keys. Stay with us for fun in the sun and the convenience of local businesses, the Florida Keys Marathon Airport (MTH), and local island attractions. Our hotel is pet-friendly and 100% smoke free.The Holiday Inn Express & Suites Marathon is located in the heart of the Florida Keys; a short drive from Key West. ... more   less 
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Also Known As:
The Holiday Inn Express And Suites Marathon
The Holiday Inn Express & Suites Marathon Hotel Marathon
Holiday Inn Marathon
Marathon Holiday Inn

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