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“Start of Summer Vacation.”

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Casa Del Sol Beach Resort
Ranked #14 of 16 Hotels in Marathon
Reviewed May 14, 2012

We first arrived a little early and asked if we could check in and received a very bad attitude from the man at the front desk. So we decided to go grab some lunch about 5 minutes away. The area wasn't too bad, 10 min south there is plenty of restaurants and supermarkets to shop at and grab what you need. After checking in and walking up to the room the "resort" seemed pretty empty.

Overall the room was pretty clean. The appliances were new so of course it looked okay. Definitely did not look like the pictures online. Had issues with the Wi-fi. I could only connect when out on the patio and rarely went past one bar. And with the disgusting smell coming from the beach i did not want to stay out there. When i called the front desk their explanation was "It was my device that was broken" all 5 of our devices could not of been broken.

KITCHEN: Lacked utensils, pots,pans,cups. For a party of 4 it didn't really have everything we needed.

LIVING ROOM: Nice big screen tv, not so comfy couches but was only really used at night when we were in.

BATH ROOMS: Well to start the bathroom in the kitchen? weirded me out. the toilet bowl was extremely hot. So hot that we had to keep the door open. The water lines ran to the sink were flip flopped. The hot was on the right and cold was on the left. The family bathroom toilet wouldn't flush. and the sink handles were opposite as the kitchen bathroom. cold was on the right and hot on the left. This bothered me because this shows lack of attention put into remodeling the "resort".

BEDROOMS: Extremely uncomfortable beds. Did not feel like i was staying in a resort at all. The king size room had a decent balcony that was rarely used because of the filthy smell coming from the "BEACH" outside.

OUTSIDE: My friends and i came from Daytona Beach and i must say what was outside this "resort" was not a beach. it was a nasty muck of rotten seaweed that stunk up the area. The pool was uncomfortably hot and had spiders in it. Had no lighting when the sun went down which didn't really matter because we weren't out there much anyway.

After driving around site seeing and checking out all the Keys has to offer i would much rather stay at other Hotels in the area. For future trips down to the keys this resort will not be getting business from me.

Room Tip: Find a well known hotel name and spend your money there.
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  • Stayed: May 2012, traveled with friends
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4  Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDelSolBeach, Manager at Casa Del Sol Beach Resort, responded to this reviewResponded May 16, 2012

Thanks for the feedback. I'm sorry if you didn't enjoy your stay but most of these issues could have easily been addressed if you'd have let us know while you were here. Unfortunately we can't always offer early check-in. As our confirmation email clearly states, check-in begins at 4PM. If our staff is able to have the room ready for our guests before that, then we will allow early check-in, but surely you understand that we can't check a guest into a room that our housekeeping staff hasn't finished cleaning yet. We have plenty of extra kitchen utensils stocked, and this should have been handled before you arrived, but we would have been happy to supply you with whatever you needed.
I'm sorry if you didn't like the natural smell of the ocean here, but that's part of living in the Keys. The beaches here aren't the same as Daytona, as any Florida resident knows, and it isn't fair to expect that. The beach does have sea grass that comes in with the each tide, and we do our best to keep it clear everyday, but I think calling it a "nasty muck of rotten seaweed" is a little extreme.
Lighting on the beach has to be kept to a minimum during the sea turtle nesting season, so that these endangered animals aren't attracted further inland after hatching. This is required by law. As much as we'd love to have a well-lit beach at night, it simply isn't allowed.

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102 - 108 of 211 reviews

Reviewed April 29, 2012

We arrived after hours - thanks to US Air and two different flight delays! We arrived at Casa Del Sol about 5 hours later than we expected... after midnight, and we had no problems getting into our room. We called the office a few times to let them know that we had a delay. They were very accomodating!

The bed was comfy and clean. The bathrooms and kitchen were clean. After reading some of these reviews, I was concerned, but I am very happy to report that we never saw anything dirty or one bug in the week we were there... and I was looking ! The kitchen was updated better than our house! The granite countertops and stainless appliances were beautiful. New Dishwasher and Washer & Dryer as well.

When we opened the patio doors (off the living room and off the bedroom), the view was wonderful. We sat out on the patio overlooking the pool (which we swam in several times), sandy beach and ocean every day eating our breakfast and lunch. We had more clean towels than we could ever use, and the trash was emptied every day. Parking was convenient under the building.

We looked at many places online before deciding on Casa Del Sol. As we were leaving the islands yesterday, we both agreed that Casa Del Sol was perfect for us. The location put us right in the middle of the islands and close enough to all the businesses in Marathon, but quiet enough to relax too.

We went to Key West one day, and up to Key Largo another day to go Snorkeling at John Pennekamp State Park. We went to the Dolphin Research Center, Kayaking through the mangroves off Sombrero Beach, biking through Marathon and down to the old 7 mile bridge and back. There are also many great restaurants to choose from. Casa Del Sol located us close to everything!

This was our first trip to the Keys.... the next time we go to the Florida Keys, we won't hesitate to stay at Casa Del Sol :-)

  • Stayed: April 2012, traveled as a couple
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1  Thank Hoge A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDelSolBeach, Manager at Casa Del Sol Beach Resort, responded to this reviewResponded May 7, 2012

Thanks so much for choosing to stay with us during your honeymoon, and thanks for the great feedback! We really appreciate the kind words, and we look forward to accommodating you again soon!

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Reviewed April 7, 2012

Excellent spot. Amenities were good. Living room furniture is tired, loveseat had no legs. Kitchen is beautiful and says it's fully equipped which is not so. We had to request utensils which were provided without hesitation however Elijah had to scourer thru other units. It is evident that the units when originally built were with the best, but everything at some point has a wear life and things could be replaced. Current employees were GREAT!! Very accommodating. A beautiful location and overall a vacation in paradise.

Room Tip: Waterfront 3rd floor are the best views.
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  • Stayed: April 2012, traveled with friends
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Thank ronbernie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDelSolBeach, Manager at Casa Del Sol Beach Resort, responded to this reviewResponded April 28, 2012

Thanks for the feedback. We're glad you enjoyed your stay, and hope to see you again!

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Reviewed March 27, 2012

We didn't really know what to expect after booking this hotel. After we had already booked it, suddenly all these negative reviews popped up so we were apprehensive, but knew we were locked in at that point. They call it a resort but it is basically a condo. Very spacious room with 2 bedrooms & 2 1/2 baths. The condo was not as clean as I like it. There were greasy finger prints and food on the cabinets. I see the manager claims to have superior clean rooms, it certainly did not meet my expectations as clean. After speaking to another couple at the pool they felt the same way, spacious & roomy but not clean to our standards. The beds need replacing, they are all very worn out and sqeaky. The bathrooms were very nice, very large, one with a walk in shower & one with a jacuzzi tub. The half bath had a washer & drier which was nice to have. I actually washed the bedspreads on the beds since I felt they didn't look or smell clean to me, as well as did laundry throughout the week making packing lighter.

Chrisitan at the front desk was very nice and tried to help when we had questions on restaurants & such.

I think they clean the seaweed off of the beach probaby once a week. When we arrived Friday the maintenance guy was clearing it from the beach but by Wednesday it was seaweedy again.

All of the hotels,motels, resorts etc...are all small little places. There really are no large "Resorts" in the Keys with an exception of Key West. You will not find spa services, Cabana boys, etc.....at the Casa Del Sol. Not a terrible place, but by no means a 4 or 5 star "Resort."

Needs more lighting throught out the whole unit, no lights in the kitchen except for the microwave light & a light over the kitchen sink. That was poorly designed in the remodel of
the kitchen as well as the bedrooms lights were old and had not been replaced as well when they changed from the Grassy Key Hotel to the Casa Del Sol. Definately needs more beach chairs also. A large group of people came together the first weekend and filled all the beach chairs since The Bonefish, The YellowTail & Casa Del Sol are all the same owners and share the beach & pool. There were probably 12 beach chairs for 30 people. Overall, not a bad place to stay,but definately room for improvement.

We did have to go ask for dishwasher & dish detergent as well as additional toilet paper since it was not being replaced as we used it. There is no daily cleaning service, they bring you clean towels & take your dirty ones, that is it.

Room Tip: We had room 209 which was ocean view on the side, not street side so it made it a little less noisy...
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  • Stayed: March 2012, traveled with family
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Thank nels99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDelSolBeach, Manager at Casa Del Sol Beach Resort, responded to this reviewResponded August 10, 2012

Thanks for the feedback. I'm sorry if we failed to meet your expectations. We've been working hard over the past months for improve our property and service, so hopefully you'll give us another chance on your next visit to the keys!

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Reviewed March 11, 2012

The resort & rooms looked great based on previous reviews on Trip Advisor and uploaded photos. Harsh reality set in when we checked into the room and tried to get settled. Room was newly decorated but on a surface value - cabinet sitting on top of fridge, small bathrooms, little lighting or decor. Great view of the ocean but not worth the price or quality of the rooms.

  • Stayed: March 2012
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4  Thank kweschler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDelSolBeach, Manager at Casa Del Sol Beach Resort, responded to this reviewResponded March 23, 2012

First of all thank your for the feedback. I'm sorry that you weren't pleased with the quality of your suite. We are constantly working to update our units and keep them top-of-the-line. We are very proud of our resort, and hopefully you'll enjoy your next trip to the Keys more.

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Reviewed February 26, 2012

$300 plus per night. We had a 2/2.5 room which was supposed to sleep 8. We were a party of 4. No dishwashing liquid. 3 forks (one was a serving fork), broken closet shelf, broken bathtub. No cutting board. Two "common area" grills, which did NOT have any grates in them. NOT worth the price and not worth your time.

  • Stayed: February 2012, traveled with friends
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2  Thank Marcia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDelSolBeach, Manager at Casa Del Sol Beach Resort, responded to this reviewResponded March 23, 2012

Thanks for the feedback. I'm sorry that you had problems with your room. All of these could have been easily addressed- we have a full-time maintenance and housekeeping staff, and they work hard to ensure all of our suites are ready for our guests. Sometimes small things slip through the cracks. Hopefully you'll enjoy your next stay with us. Thanks again.

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Reviewed February 12, 2012

I was there for 1 day (Jan 31st) in this hotel, and that was my last day in Key Marathan area. After returning from there, I have found they have charge $75 additional as room cleaning activity. I asked them, and answer was it was written in the docs while I signed up their docs, and whatever docs is with me, and even the final receipt given to me there was nothing about this clause. So, be very very careful about this hotel.

  • Stayed: January 2012, traveled with friends
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5  Thank Deb D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CasaDelSolBeach, Manager at Casa Del Sol Beach Resort, responded to this reviewResponded March 23, 2012

We pride ourselves on the cleanliness of our suites, and we want each guest to feel at home when he or she checks in. Each room is thoroughly cleaned after each guest departs, which of course is standard service and part of the price of any hotel or resort room. However, when a guest leaves a room in such a disrespectful state that the housekeeper's job becomes thoroughly unpleasant or disgusting, an additional cleaning fee is warranted. This is clearly stated on our guest sign-in sheet, as well as our confirmation email. Relevant examples of this would be damage to the furniture, room, or property and an excessive amount of filth in the bedroom and bathroom. This is of course standard practice for any hotel or resort, and one who leaves a suite in such a state shouldn't be surprised at an additional cleaning charge.

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Additional Information about Casa Del Sol Beach Resort

Address: 58182 Overseas Hwy, MM58 Oceanside, Marathon, FL 33050-6024
Location: United States > Florida > Florida Keys > Marathon
Amenities:
Beach Business Center with Internet Access Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 16 Hotels in Marathon
Price Range: $229 - $239 (Based on Average Rates for a Standard Room)
Number of rooms: 11
Official Description (provided by the hotel):
A superior Florida Keys beach resort overlooking largest stretch of private sandy beach in the middle keys, Casa Del Sol Beach Resort is located on the island of Marathon, Florida in the middle of Florida Keys. Hotel offers its guests the ultimate in carefree comforts, services and first class resort luxury. All suites feature fully equipped designer kitchens, high end stainless steel appliances, luxurious bed linens and private enclosed balconies that overlook azure waters of Atlantic Ocean. ... more   less 
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Also Known As:
Casa Del Sol Beach Hotel Marathon
Grassy Key

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