Stayed at the blackfin to run the 7 mile bridge. Booked 2 nights.
3 days prior arrival, got opportunity to go down to Key West. Tried unsuccessfully 3 times ( We work odd hours) to get information as to whether or not we could cancel the second night. This was 3 days prior to our arrival.
My sister finally got a window during bankers hours ( 9-5) and was able to reach the front desk. "Mike" answered the phone, and my sister asked it we could cancel that second night, and she explained to him that I had been calling in the evenings prior, and did not get a call back.
Mike said "our phone answering system is fine, and we recieved no calls from your sister" my sister argued that we had left messages. Mike told her "no your sister did not call us and no, you cannot cancel that second night, either you stay 2, or don't stay at all." She was dumbfounded, and asked, "so, you would rather have no business than one night?" Mike said, " figure out what you want to do, you have until tomorrow" and slammed down the phone.
The next day, she called back and got "Dan" he turned out to be the only thing worthy of staying at this place. He was kind, considerate, and explained that the phone system had, in fact, been down. Dan apologized all over the place, explained rationally and kindly that they have a 2 night minimum, and was sorry that wasn't conveyed properly.
The rooms are older, but clean. Our room had an adjoining door that apparantly backed up to our neighbors ice chest. As we had to be out on the bridge running by 7 a.m, it made it hard to get a good nights sleep with the constant chatter and ice clanging. Our neighbors also pulled up the outside chairs and chainsmoked until 2 am. with the smoke wafing under our door. ( you can see sunlight during the day under the door).
We did not stay a second night, and will not stay there again. Dan, you are wonderful!! go work with a more professional hotel!!!
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