First night spent in very cramped room. Not what we had reserved! Management blamed booking agency not only in our case, but also the guest in front of me at the office. We had used separate booking agencies! We were moved to a room that had a kitchenette and a small living room. As you walked across the floor, there was a severe angle to it. Obviously, the floor and cabin needed repair. I looked underneath the cabin. There was only a small piece of 6x6 precariously balanced on a cinder block (see picture) supporting the cabin. Interior doors did not close, including the bathroom door! (see picture of bathroom door where it opens up to the living/dining area).
Maybe the building meets Florida codes, according to the manager's comments to other reviews, but it would fail to meet building standards in many states. I was not expecting anything fancy, but I certainly was not expecting a dump!
The manager on duty when we checked in was defensive and rude from our very first question. Obviously, he was used to receiving guest complaints upon check in! When I asked to use the phone to call my booking agent, as I did not have a cell phone, he said I could not use the phone. He actually sent me up the road the wrong way when I asked where I might find a place that was open at night.
The attitude and place ruined our vacation experience.
- Official Description (provided by the hotel):
- Bonefish resort is a quaint oceanfront motel nestled in a tropical setting, located on the island of Marathon, Florida, in the middle of Florida Keys. Rooms are decorated with an old Florida Keys charm. A sandy oceanfront picnic area, with heated swimming pool and sun bathing area are enjoyed by our guests. If you are yearning for a memorable vacation experience then make us your favorite secret in the sun. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire and Cancelon so you can book your Bonefish Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Bonefish Hotel Marathon