We stayed in Marathon and this restaurant was suggested because we were looking for waterfront dining with a quality menu. We went prior to deciding making a reservation to check it out and look at the menu. The receptionist was very helpful and we were looking to do the happy hour discount on drinks and then she suggested that if we were dining to make a reservation to guarantee a sitting. We discussed that we would come early to enjoy the happy hour discount which would be at the same time we were dining. As in most restaurant experiences in Florida, this would include dinner with the happy hour discount for drinks. Our waiter was emphatic that we were not entitled to the happy hour discount as we were not dining in the "happy hour" section though it was in the same vicinity and close to the bar. We explained that we were told otherwise by the receptionist ahead of time and we felt misinformed. He never offered to check with the management to see if the happy hour prices could be applied. We went back to the receptionist who was different than when we came earlier in the day and she checked with someone else who suggested we go to the bar to get our happy hour drinks and bring them to the table. We again mentioned this to our waiter who's comments were that this just isn't done and he wouldn't go as far as to take the drinks from our hands and then gave the excuse that the receptionist is new and didn't know the policy. I work for a world class customer service company that stands behind their service and products and this would have certainly been something that would have been resolved and honored. We will not dine at this or any other of their establishments when in Florida due to the poor attitude of the waiter and unwillingness to accomodate their own mistakes in informing their customers of this unrealistic policy. Our waiter failed to come back to the table during our dinner and already had the check ready before we had decided whether to order dessert. I want to emphasize that we spoke politely and respectfully to the waiter during this process. We have many friends who stay in that area and we will not encourage them to dine here due to our negative experience.
Maine & Florida Residents
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