Hotel was very aged to say the least. Upon checking in and attempting to enter our room, the door was stuck and had to be forced open. Once inside, there was a large wet spot on the carpet by the balcony sliding glass door, broken tiles in the shower and peeling chaulk over mold in the bathroom, no phone, no microwave, the refrigerator was broken and the A/C Unit only had On/Off as the different temperature knobs did not work. I then sat on one of the beds and it collapsed falling to the floor due to a bent bed rail and broken box spring. When the issues were presented to the front desk staff, we were told that the bed was ok and to just lift the mattress and box spring back up. I did and it fell again. We were told that the rooms were as is and due to the Holiday Weekend and no other rooms were avaiable.
I mentioned my complaints to the maintenance personnel, who were awesome and they replaced the box spring and provided us with their refrigerator and microwave from their unit.
The listed "Oceanview Room" had a great view of the parking lot and inebriated people fighting &urinating in the parking lot, which pooled in the center of the parking lot due to the clogged street drains. This provided a great aroma after the stagnate water baked in the sun.
The maintenance staff and the staff at A1A Watersports (Especially Sam) were very helpful and courteous as they assisted us with the launching and docking of our boat every day, as well as providing us with navagational tips.
I have to give the owner credit for hiring an off duty detail Deputy for security, who surely earned his money, due to the many inebriated and obnoxiuos people fighting and urinating everywhere.
Upon checking out, there were added fees for a rollaway bed and an extra person on the bill. When this discrepancy was found, the clerk tried to say that the charge was for my 13 yr old son because he was a third person in the room, which is intended for a 4 person occupancy and could not explain the rollaway bed charge. After speaking with the Owner (Mark) the additional charges were removed.
I did not expect by any means to stay in a 5 star resort, but I also did not expect to put my family through the experience of being confronted by inebriated people looking for a fight in the parking lot or as my son repeatedly stated on the way home "Thanks for the COPS SHOW live in Islamorada" dad.
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- Also Known As:
- Days Inn And Suites Islamorada
- Days Inn & Suites Islamorada Hotel Islamorada
- Days Inn Hotel Islamorada
- Days Inn Islamorada
- Islamorada Days Inn