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“Good with room for improvement”
Review of Cheeca Lodge & Spa

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Cheeca Lodge & Spa
Ranked #7 of 19 Hotels in Islamorada
Certificate of Excellence
Reviewed September 4, 2013

This was our second family stay at Cheeca following our first visit 3 years ago.
Little has changed, the location is fantastic, our boys love fishing off the dock, the par 3 golf course is great, and the pool and lagoon provide ample entertainment.
Located in large, very attractive, grounds in the Northern half of the keys, Cheeca is easily accessible from Miami.
Our 'Superior Lagoon View' family room was OK. The bathroom is the standard I would expect for this quality and price of resort. The bedroom furniture needs updating (broken cupboard handles etc..). This is a large resort with separate accommodation blocks, cleaning of the outside of the bedrooms and stairs needs to be improved as rubbish and bed sheets were often left outside for too long a period. The resort lagoon is man made, and also is in need of a bit of clean and restoration.
The resort fee is high, but I do feel is better value than many resorts, as you actually get quite a lot for it, including golf, bikes, dvd's, water, wi fi, local transport. Although these resort fees are a common compliant of mine - they are compulsory, just include them in the rate.
There are some excellent nearby restaurants, which to me sets Islamorada apart from most of the keys. Try Kaiyo grill and Sushi next door - fantastic.
There was an extra added to our account after we had left which was an error, however this was corrected after I pointed this out.
Overall a very good resort, with a bit of investment needed in the rooms and cleaning.

  • Stayed: August 2013, traveled with family
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1  Thank Wardfamilyhgate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this reviewResponded September 10, 2013

We were delighted to read that you and your family enjoyed your return visit to Cheeca Lodge, and appreciate all your positive comments. We agree that our resort fee is a great value. It includes tennis, golf, fishing rods, sea kayaks, bicycles, shade cabanas, fitness center, DVD movie rentals, in-room coffee, tea and bottled water, wireless internet, guest internet station with DSL and printer, local and 800 calls, guest fax services, daily newspaper delivery, local shuttle service and valet or self-parking.
We apologize for the shortcomings with your room. We constantly strive to improve our property in all areas, and are finishing up a full makeover of a large inventory of our rooms, replacing and refinishing room amenities. We have noted your comments about the outdoor areas and will use them to help us improve our overall ambiance.
Thank you for your feedback, and we hope you don’t wait another three years to return!

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2,192 - 2,198 of 3,434 reviews

Reviewed September 3, 2013 via mobile

The chocolate covered strawberries along with a champagne in our room once we arrive always puts the Cheeca Lodge and Spa above the rest. The blueberry mojito's and key lime pie are honestly the best I've ever had. Definitely check out the reasturant Limoncello during your stay. The food is amazing.
The one bedroom king suit we always stay in is beautifully designed and spacious. The bathroom is it's own little sanctuary.
In the evening make sure to take a romantic stroll around the beautiful grounds.
Can't wait to go back for my husband's 40th birthday in December!

  • Stayed: March 2013
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2  Thank Shellegrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this reviewResponded September 10, 2013

Thank you! We are delighted you will be coming back for your husband’s birthday in November. That’s fantastic! We simply loved your review, and can’t wait to see you again.

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Reviewed September 3, 2013

Great place, very friendly staff and comfortable rooms.
I stayed a week, let me tell ya, it was great. Awoke each morning to a round of golf on the challenging Par 3 course. Finished in an hour and got in my golf fix. Met the family out on the 400+ ft dock and climbed aboard the boat for a day of excellent snorkeling within minutes of the Cheeca.
Kayaks, catamarans, fishing, swimming pools, spas, tennis, golf, nearby boat rentals, fantastic restaurants within walking distance. This place has it all plus the Atlantic ocean.

Room Tip: stay in the hotel. the Laguna rooms were small and the not all the golf course rooms had central A/C...
  • Stayed: July 2013, traveled with family
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1  Thank Nels0n43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this reviewResponded September 10, 2013

We thank you for your very gracious review, and we thoroughly enjoyed reading it. It sounds like you and your family had the time of their lives – that’s perfect! Please come back and see us again in the near future.

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Reviewed September 3, 2013

The resort itself is beautiful. The room we stayed in wasn't. It appeared to have an updated bathroom with good looking tile, but wasn't cleaned properly. The shower tiles had black mold on the ceiling and corners. When we initially walked into the room there was garbage laying on the floor directly in front of the door. The patio door in our room didn't close fully. For a $400 plus per night resort I expect better. These are glaring mistakes that can't be overlooked.

The staff were great but don't expect anything quickly. The key's seem to be on Caribbean time. We do enjoy the relaxed attitude while on vacation though. The guy at the gate always greeted us with a smile which was appreciated. The bar service was wonderful and the food we had was better than average. There are so many good restaurants in the area we only at the resort once.

We are returning to the keys next spring again as we loved the area, but aren't staying at Cheeca this time. Overall we felt it was a 4 star resort with unacceptable housekeeping lowering it to 3 stars.

  • Stayed: April 2013, traveled as a couple
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Thank RHK60859
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this reviewResponded September 10, 2013

Thank you for your helpful feedback. We are glad you found Cheeca to be beautiful and our food to be good. We are addressing the housekeeping and maintenance issues you discussed, and are confident we will exceed your expectations in those areas should you decide to return for another stay. We would really like that. Thanks for writing.

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Reviewed September 3, 2013

My family and I stayed at Cheece Lodge in July 2013. The stay was ok and we settled the account on departure - a statement was send to my mail account as proof hereof. We travelled for a month in US and when we finally arrived home in Europe I discovered that they subsequently on several dates had withdrawn amounts from my credit account in total +2,000 USD. I have mailed and called Cheeca Lodge for an explanation in vain. Hence this advice: do not disclose credit card details to Cheeca Lodge.

  • Stayed: July 2013, traveled with family
    • Value
4  Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this reviewResponded September 10, 2013

After our conversation with you, we understand that you are now satisfied that you were not overcharged. We do apologize for the delay in getting back to you; we received your message over a holiday weekend which caused a brief delay. We hope you enjoyed your stay here, and that you are confident that we settled your account to your satisfaction. Thank you.

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Reviewed September 3, 2013

We stayed at Cheeca on our way to Key West, so it was just 1 night. Was lovely being greeted with champagne. Beautiful, large room - terrific bathtub and shower. Staff was nice, food was overpriced. Liked being able to use the bikes, kayaks and golf course.

Stayed: August 2013, traveled with family
Thank nancy950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this reviewResponded September 10, 2013

Thank you for your brief review. We only wish you could have stayed longer! Please come back again soon.

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Reviewed September 2, 2013

My husband and I recently got married at the Cheeca Lodge and we couldn't have asked for a more perfect location. The views were unbelievable and everyone who worked at the Cheeca was so nice and really made sure our day was perfect. Our wedding coordinator took excellent care of us and met our every need with enthusiasm and willingness! The Cheeca is a beautiful venue for weddings and vacationing!

  • Stayed: August 2013, traveled as a couple
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Thank Marisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaLodge, Guest Relations Manager at Cheeca Lodge & Spa, responded to this reviewResponded September 10, 2013

We greatly appreciate your commendable recommendation for Cheeca as a wedding destination. We were delighted and honored that you chose our resort for your special day. Congratulations, and please come back for your anniversary!

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Additional Information about Cheeca Lodge & Spa

Address: 81801 Overseas Highway, Mile Marker 82, Islamorada, FL 33036-3631
Phone Number:
Location: United States > Florida > Florida Keys > Islamorada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Islamorada
#6 On the Beach Hotel in Islamorada
Price Range: $242 - $864 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cheeca Lodge & Spa 4*
Number of rooms: 214
Official Description (provided by the hotel):
The "Queen of the Florida Keys", Cheeca Lodge & Spa has been an exclusive hideaway for celebrities, business leaders and U.S. Presidents for over 70 years. Set on 27 private oceanfront acres in Islamorada, Cheeca has been constructed with a porte-cochere entrance, traditional Florida Keys architecture, chic West Indies décor, and spirited tradition of “barefoot elegance” -- a term coined at Cheeca. Along with a new breakfast bistro and lobby bar, Cheeca boasts three distinctive restaurants: Nikai Sushi Bar and Lounge offering the Florida Keys’ freshest sushi, Asian-inspired fare and a unique selection of Japanese sake and wine; Atlantic’s Edge with a seasonal fine-dining menu of fresh local seafood, prime steaks and organic local produce; and its family-friendly Limoncello Italian restaurant serving up Tuscan favorites in a casually rustic setting. Cheeca Lodge & Spa features 2,400 square-feet of retail shops with a Cheeca Signature store featuring the latest designer fashions and accessories. An expanded roster of activities include offshore and backcountry fishing, parasailing, sightseeing, eco-tours, paddleboards, water trikes, kayaks, golf, tennis, pickleball, shuffleboard and more. The resort’s signature features include a classic 525’ wooden fishing pier, tropical gardens, crossing palms archway, nature trails, Tahitian-style Spa Lagoon, spectacular purple sunsets, 1100 feet of beaches, Jack Nicklaus-designed golf course, Camp Cheeca children’s environmental activity program, and access to world-class sportfishing. Located just 90 minutes south of Miami International Airport in the Florida Keys, Cheeca Lodge & Spa is just a few hours by air or drive from major East Coast U.S. cities. ... more   less 
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Also Known As:
Cheeca Hotel Islamorada
Cheeca Resort Islamorada
Cheeca Lodge Florida
Cheeca Lodge And Spa
Cheeca Lodge Islamorada
Cheeca Lodge Spa

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