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“An Oasis on the Keys!”
Review of Cheeca Lodge & Spa

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Cheeca Lodge & Spa
Ranked #7 of 19 Hotels in Islamorada
Certificate of Excellence
Cheshire, United Kingdom
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“An Oasis on the Keys!”
Reviewed February 27, 2013

We had been down to Key West and broke our trip back to Miami by staying here for two nights. The place is a delight as soon as you turn into the entrance. Beautiful landscaping and a very tranquil atmosphere. Security guard called reception to ensure someone waiting to direct us. Reception area is beautiful, with lovely views out to the ocean. Very efficient process and a lovely glass of champagne (with refills offered as well!). The room we were offered was an upgrade - actually a suite - immaculately decorated - quiet location - beautiful bathroom and separate kitchen area. Stunning.
Good choice of restaurants - the Italian restaurant Limoncello we thought was particularly good value and we enjoyed a delicious meal there, with excellent service.
The whole area at the front of the hotel was beautifully laid out with a lovely pool, shady areas, and the pier.
Lots of activities were included in the resort fee - we enjoyed playing a round of golf.
Breakfast was buffet style - fine.
We would definitely return - a lovely relaxing stay.

Room Tip: We were upgraded from the Golf Course view rooms to the Resort suites - and they were beautiful with...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AnnieC226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaSales, Director of Sales at Cheeca Lodge & Spa, responded to this review, March 4, 2013
We thoroughly enjoyed reading your review, and we thank you for your delightful accolades. Your praises of our landscaping, atmosphere, reception area and accommodations are greatly appreciated. We are so happy you found our check-in process efficient and enjoyable, and that you found the food and service at Limoncello excellent. It’s wonderful you discovered all the wonderful amenities included in our resort fee – it’s quite a list!

We are very much looking forward to welcoming you back to Cheeca Lodge & Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Boston
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 27, 2013

I am giving Cheeca a generous rating of 3. We just returned after spending 6 nights in one of their most expensive ocean front rooms. The room and the property may be the best in the Key's but at an average price of over $650 a night I had higher expectations. I found the staff to be mixed, some excellent and some shouldn't be working at an expensive resort. Two nights we were unable to get a reservation at any of the hotels restaurants (usually higher end hotels hold some tables for guests) and on another night the upstairs bar was hosting an event and service was terrible. On the times we did eat at the hotel the food was inconsistent on the same exact dishes. Part of the issue is that I believe Cheeca has no high end competition in the Keys. The property is well maintained and I support Cheeca's gray water conservation but the stench from the treatment plant actually made my wife sick, you can't escape the smell when you are on the back side of the resort particularly in the parking lot. I was hesitant to write this review but decided to do so only after nobody from the resort asked me how our stay was at any time during our visit.

Room Tip: Stay as far away as possible from the treatment plant.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ReelBuddies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaSales, Director of Sales at Cheeca Lodge & Spa, responded to this review, March 4, 2013
We appreciate your thoughtful feedback, and are happy that you think Cheeca is the best resort in the Keys. However, we were very disappointed that we did not meet your expectations in some key areas. It was good to hear that you found some of our staff excellent and our property well-maintained. We are constantly training and striving to achieve consistency in our service levels and menu offerings. We sincerely apologize for the issue with our gray water treatment plant and are investigating this problem.

We are glad you took the time to write your review and will use your comments to help us improve our resort. We deeply regret that no one asked you if you enjoyed your stay, but we certainly hope we get a chance to do just that when you return for a repeat visit.
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Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 27, 2013 via mobile

We really enjoyed this visit. The staff was extremely friendly and helpful. All the services were clearly designed to make sure every guest enjoyed a stress free visit. The grounds were well maintained and beautiful. The rooms were clean and comfortable. Perfect place to get away, relax and have fun

Stayed February 2013, traveled as a couple
Helpful?
Thank Gigi629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 27, 2013

We tried to stay at at Cheeca Lodge for Spring Break, and visited the website and called several times at the beginning of the year. They were running two packages of interest to us for the time period that we were looking at but the website didn't work so we called to book. We could not get helpful information from Cheeca Lodge – the employees we spoke with didn’t know the packages, room types, or the cancellation policies and generally were not interested in helping. When I asked if there was someone there who could answer these types of questions, I was told “No” on two separate occasions. The women I spoke with weren't being discourteous, just honest. It looks like a beautiful resort, but we ended up taking our families elsewhere for the simple reason that we couldn't get even the simplest questions answered. Maybe they do better when on site, but we didn't want to take the risk.

  • Stayed January 2013, traveled with family
    • Service
Helpful?
3 Thank JBeach2900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 26, 2013

My wife and I just returned after 6 days at the Cheeca. We stayed in the main lodge and the room was absolutely beautiful. It was as nice as any Four Seasons or Ritz Carlton. The service and employees were friendly and helpful. We spent time on the beach and the spa pool which again was super! We will definately be back. The local restaurants that are nearby are a nice feature and many are just a short walk.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Slade187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doylestown, Pennsylvania
Level Contributor
124 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed February 25, 2013

Looking forward to visiting cheeca lodge after a 4 and a half hour drive from Siesta Key,
We arrived at the lodge at 3:00 pm and were told that check-in was guaranteed at 4:00 pm.
Which is all good if we didn't get attitude from Donna. We realize presidents weekend is extremely busy at any resort so we checked back at 4:00 to get into our guaranteed room. An hour later we checked in the room at 5:00 pm with a little nudging from us. I would suggest they have a changing room available for guests who arrive early. During our stay we noticed other guests that just arrived walking around waiting for the room to be ready. It looks like this is a standard occurrence here and should be addressed. Also if reception wasn't so rude we could have waved it off.

We stayed in the main lodge overlooking the par three golf course. We felt it was not worth the extra $ for ocean front. We enjoyed the view off the spacious balcony. There was a large soaking tub on the balcony with water flowing from the ceiling. The room was well appointed and large.
Although the bathroom was dark and it was hard to put on makeup, i would bring a makeup mirror and slippers next time. The was a frig for stocking cold items but no mini bar which was fine with us because we stopped on the way for needed items.
We did have an issue with maintenance coming in to change fire detectors but the manager called and apoligized for the intrusion. Next time we will put the no disturb sign on the door or dead bolt.

We loved riding bikes to the hurricane memorial and through the small side streets. The Ecco tour was worth boat outing and we learned a lot about the Keys. (extra$)We also snorkeled through the hotel which was ok but I would do it again. (extra $)They even provided wet suits. The pool was crowded with kids as was the hot tub which were beach side. We made it over to the adult pool by the spa which was quiet but lost the ocean feel.
The resturant manager was extremely helpful and seated us when the hostess said she could get us in. The hostess was pretty unprofessional as I had to wait until she finished texting. The service and the food were good but over priced.
They do provide a courtesy van to go to some of the other resturants on the key which was very nice. The valet staff was very professional and helpful even cleaning the wind sheild on the rental car as we were continuing to drive up the east coast of Florida.
Over all I would return because the benefits out weighed the negatives.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaSales, Director of Sales at Cheeca Lodge & Spa, responded to this review, March 6, 2013
We appreciate your feedback, and are very glad to hear you would return to Cheeca. We were very dismayed to hear about your experience at check-in and having to wait for your room – please accept our sincere apologies.

It’s nice to hear you enjoyed the view from your room and that you found it spacious and well-appointed (apologies again for the maintenance call!). We are happy you enjoyed bicycling around beautiful Islamorada, and that you had a good time snorkeling the quiet waters of the Florida Keys. Cheeca does offer another very large, private hot tub in the gardens near the tennis courts. It sounds like your overall experience at Cheeca was a positive one, and we are looking forward to seeing you back here in the near future.
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Killington
Level Contributor
69 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 25, 2013

From start to finish this was the loveliest, nicest, place I have ever stayed in. The King Suite Lagoon room was exquisite, the service from the concierge to the bar tenders, to the servers in the restaurants from start to finish was impeccable. The food at each of the restaurants was delightful and delicious.The staff was courteous, friendly and accommodating. Everyone was falling over backwards to ensure a warm and welcoming stay. I daresay, they made me and my husband feel like a prince and princess if not a king and queen. What a wonderful surprise, the entire experience at The Cheeca Lodge has spoiled me for anywhere else! We will surely be back for an annual visit.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KTownLocal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheecaSales, Director of Sales at Cheeca Lodge & Spa, responded to this review, March 6, 2013
On behalf of the entire Cheeca team, we thank you for your excellent review. Our mission is to make each and every guest feel like royalty, and we accomplished that with you! We are looking forward to your annual visit, and will welcome you with open arms.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cheeca Lodge & Spa

Property: Cheeca Lodge & Spa
Address: 81801 Overseas Highway, Mile Marker 82, Islamorada, FL 33036-3631
Phone Number:
Location: United States > Florida > Florida Keys > Islamorada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Islamorada
#6 On the Beach Hotel in Islamorada
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cheeca Lodge & Spa 4*
Number of rooms: 214
Official Description (provided by the hotel):
The "Queen of the Florida Keys", Cheeca Lodge & Spa has been an exclusive hideaway for celebrities, business leaders and U.S. Presidents for over 70 years. Set on 27 private oceanfront acres in Islamorada, Cheeca has been constructed with a porte-cochere entrance, traditional Florida Keys architecture, chic West Indies décor, and spirited tradition of “barefoot elegance” -- a term coined at Cheeca. Along with a new breakfast bistro and lobby bar, Cheeca boasts three distinctive restaurants: Nikai Sushi Bar and Lounge offering the Florida Keys’ freshest sushi, Asian-inspired fare and a unique selection of Japanese sake and wine; Atlantic’s Edge with a seasonal fine-dining menu of fresh local seafood, prime steaks and organic local produce; and its family-friendly Limoncello Italian restaurant serving up Tuscan favorites in a casually rustic setting. Cheeca Lodge & Spa features 2,400 square-feet of retail shops with a Cheeca Signature store featuring the latest designer fashions and accessories. An expanded roster of activities include offshore and backcountry fishing, parasailing, sightseeing, eco-tours, paddleboards, water trikes, kayaks, golf, tennis, pickleball, shuffleboard and more. The resort’s signature features include a classic 525’ wooden fishing pier, tropical gardens, crossing palms archway, nature trails, Tahitian-style Spa Lagoon, spectacular purple sunsets, 1100 feet of beaches, Jack Nicklaus-designed golf course, Camp Cheeca children’s environmental activity program, and access to world-class sportfishing. Located just 90 minutes south of Miami International Airport in the Florida Keys, Cheeca Lodge & Spa is just a few hours by air or drive from major East Coast U.S. cities. ... more   less 
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Also Known As:
Cheeca Hotel Islamorada
Cheeca Resort Islamorada
Cheeca Lodge Florida
Cheeca Lodge And Spa
Cheeca Lodge Islamorada
Cheeca Lodge Spa

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