Dang - I would love to give Cheeca a 5 but for almost everything I loved there was a corresponding downside. Plus side first - location - excellent, rooms very very nice, front gate, valets, shuttle, activities group - excellent! Pool very nice - even speakers underwater for music.
Restaurants - pretty nice. Biggest downside - Tiki bar wait staff. This bar is central to the location and a gathering point so pretty important that they do it right. I think the bartender was named Greg and along with a couple of constantly chatting women who bar tended on Friday and Saturday delivered service I would describe as : sluggish, indifferent, slow, and begrudgingly administered, Almost anytime we were there, some patron was wanting a refund or somebody unhappy about service. One guy next to us waited so long for his lunch that when it finally arrived he told the bartender I don't know whether to hug you or punch you,. One of our party even had a bar tab where staff increased tip amt. On Sunday there was a different bartender - lady - and everything worked like clockwork. They really need to fix this.
At this time the SPA is under renovation and closed - completely. we discovered this after we arrived, I think they were giving massages in a suite but our party just abandoned the whole spa thing. This was not conveyed to anyone so felt a little fleeced on the spa hotel pricing. Last item - we booked thru perfect escapes which gets you 12 checkin and late checkout 4pm. Other members in our group had a terrible time with the front desk regarding the late checkout and finally the clerk agreed to do late checkout in one room and all others had to pack up their stuff and go there until 4 - insane. I called desk and spoke with different front desk clerk who looked on the reservation and said - yes 4 pm for your group - no issues. On Sunday the hotel was mostly empty so no as though there was pressure to get the rooms free.
This is an exceptional location, beautiful rooms, pool, etc. Landscaping and beach are out of this world. Unless they sort out some of the service issues they will not make it which would be a shame and totally avoidable. Those of us who pay these prices know the service level they are supposed to justify. So CHeeca management - if you are listening - all problems were obviously a lack of coordinated management and in all cases just poor employees. Most of staff were really good and I think because they liked what they did. The crabby employees at the Tiki Bar must not have been managed at all - if they were I suspect they would have been fired long ago,
- Official Description (provided by the hotel):
- The "Queen of the Florida Keys", Cheeca Lodge & Spa has been an exclusive hideaway for celebrities, business leaders and U.S. Presidents for over 70 years. Set on 27 private oceanfront acres in Islamorada, Cheeca has been constructed with a porte-cochere entrance, traditional Florida Keys architecture, chic West Indies décor, and spirited tradition of “barefoot elegance” -- a term coined at Cheeca. Along with a new breakfast bistro and lobby bar, Cheeca boasts three distinctive restaurants: Nikai Sushi Bar and Lounge offering the Florida Keys’ freshest sushi, Asian-inspired fare and a unique selection of Japanese sake and wine; Atlantic’s Edge with a seasonal fine-dining menu of fresh local seafood, prime steaks and organic local produce; and its family-friendly Limoncello Italian restaurant serving up Tuscan favorites in a casually rustic setting. Cheeca Lodge & Spa features 2,400 square-feet of retail shops with a Cheeca Signature store featuring the latest designer fashions and accessories. An expanded roster of activities include offshore and backcountry fishing, parasailing, sightseeing, eco-tours, paddleboards, water trikes, kayaks, golf, tennis, pickleball, shuffleboard and more. The resort’s signature features include a classic 525’ wooden fishing pier, tropical gardens, crossing palms archway, nature trails, Tahitian-style Spa Lagoon, spectacular purple sunsets, 1100 feet of beaches, Jack Nicklaus-designed golf course, Camp Cheeca children’s environmental activity program, and access to world-class sportfishing. Located just 90 minutes south of Miami International Airport in the Florida Keys, Cheeca Lodge & Spa is just a few hours by air or drive from major East Coast U.S. cities. ... more less
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- Also Known As:
- Cheeca Hotel Islamorada
- Cheeca Resort Islamorada
- Cheeca Lodge Florida
- Cheeca Lodge And Spa
- Cheeca Lodge Islamorada
- Cheeca Lodge Spa