We stayed at this hotel about a year ago and fell in love with it. Gorgeous views, good food, and exceptional service is what we experienced a year ago. However, this time we didn't have the same experience. Off the bat we were in a room on the other side of the hotel so we didn't have an ocean view (I think was our mistake when we were making the reservation). We had to wait a couple days to switch to a room with the ocean view and pay a bit more. We were willing to do that and even extended our stay. The lady who helped us made this happen but I don't think she was proficient at making this type of change. We had to call down to see if the new room was ready and they seemed like it was a big hassle to make the change. The rooms overall didn't seem as clean as we would like. But again for the ocean views we are willing to overlook these things.
Last time the food and service was one of the best parts. This time we were hard pressed to find good food. For the prices you expect to have wonderful food. At breakfast (amazing waffles with a vanilla whip cream) this time around we felt bullied into doing the buffet. My husband isn't a huge fan of buffets. I understand when we got there the first day after normal service and buffet was the only option. But the second morning we were in time to be able to order from the regular menu. I opted for the buffet and while I was in line for my omelet, my husband basically had to argue with the waiter to get what he wanted off the menu. We also had lunch one day and the chicken on my salad was like rubber. The burgers we had on a different occasion were less than desirable too. The bread was almost as dry as bread crumbs.
As far as service-we were greeted with Champagne which was great. After that first contact it seemed as if most of the staff was just annoyed with everything. We missed that welcoming feeling.
I hope the hotel is able to fix the food issues and service issues because we really would like to come back.
- Official Description (provided by the hotel):
- The "Queen of the Florida Keys", Cheeca Lodge & Spa has been an exclusive hideaway for celebrities, business leaders and U.S. Presidents for over 70 years. Set on 27 private oceanfront acres in Islamorada, Cheeca has been constructed with a porte-cochere entrance, traditional Florida Keys architecture, chic West Indies décor, and spirited tradition of “barefoot elegance” -- a term coined at Cheeca. Along with a new breakfast bistro and lobby bar, Cheeca boasts three distinctive restaurants: Nikai Sushi Bar and Lounge offering the Florida Keys’ freshest sushi, Asian-inspired fare and a unique selection of Japanese sake and wine; Atlantic’s Edge with a seasonal fine-dining menu of fresh local seafood, prime steaks and organic local produce; and its family-friendly Limoncello Italian restaurant serving up Tuscan favorites in a casually rustic setting. Cheeca Lodge & Spa features 2,400 square-feet of retail shops with a Cheeca Signature store featuring the latest designer fashions and accessories. An expanded roster of activities include offshore and backcountry fishing, parasailing, sightseeing, eco-tours, paddleboards, water trikes, kayaks, golf, tennis, pickleball, shuffleboard and more. The resort’s signature features include a classic 525’ wooden fishing pier, tropical gardens, crossing palms archway, nature trails, Tahitian-style Spa Lagoon, spectacular purple sunsets, 1100 feet of beaches, Jack Nicklaus-designed golf course, Camp Cheeca children’s environmental activity program, and access to world-class sportfishing. Located just 90 minutes south of Miami International Airport in the Florida Keys, Cheeca Lodge & Spa is just a few hours by air or drive from major East Coast U.S. cities. ... more less
- Reservation Options:
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- Also Known As:
- Cheeca Hotel Islamorada
- Cheeca Resort Islamorada
- Cheeca Lodge Florida
- Cheeca Lodge And Spa
- Cheeca Lodge Islamorada
- Cheeca Lodge Spa