We usually do write nice reviews, even with those places that are not quite good. My girlfriend and I are not quite picky and we do not complain, but when we arrived at this hotel from the backside, since we missed the entry, We were approached by really rude and unfriendly guy, totally out of himself and with life death threats about being shot because we were parking from the backside and not being able to find the entrance. We apologize and look to calm down the guy (we are not used to aggression). We moved and look for the reception. There, we found out that was the owner of this place overreacting to our mistake. This is a total lack of professionalism running a business and complete lack of understanding of customer service. Our booking was already charged to our credit card so we did not want to make things more difficult canceling the booking and ask for a refund. We decided to Check in, move around in our trip to Key West, spend the night and leave the place ASAP. The amenities were poor for the price you get, but the customer experience do not worth the savings you could do. There are better places expending a little bit more. The mattress was really bad and too noisy. There was loud music until late night and drunk people were around all night long. Couples and Family, keep and stay away. There are better places with just a few extra Dollars. I would say this is a perfect place for a lonely fisherman with extra beers. With that customer attitude I would not be surprise if this place is out of business in the next months.
- Official Description (provided by the hotel):
- Welcome to Harbor Lights Motel in the gorgeous Florida Keys. We are located at Mile Marker 85, which is right in the middle of the best fishing, diving, dining and entertainment in the area. The motel offers standard rooms, efficiencies and cottages. All our guests enjoy the fabulous water views, free boat ramp, dock, barbecue area, private tropical pool and beach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Hotwire, Cheap Tickets, Cancelon and getaroom.com so you can book your Harbor Lights Motel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Harbor Lights Hotel Islamorada