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All reviews presidential suite full kitchen every hour blue bar town restaurant duval street glass of champagne spiral staircase free shuttle gulf view washer dryer three bedroom shuttle service hotel shuttle pool area living room jacuzzi tub
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Reviewed 3 weeks ago

I was so disappointed when the Westin Key West left the Marriot/Starwood family and the best option for a Lifetime Titanium in Key West was the Marriott Beachside. In their defense,they provided many perks: Champagne on check-in, free buffet for breakfast, discounted drinks. However, it is NOT a beach resort by any stretch of the imagination. The property is just old! It definitely has that time share vibe and needs some attention. The pool was not clean, the servers were not attentive at all and we struggled with our hotel choice. The good news is we were able to find rooms at Margaritaville and left after 1 night. The unfortunate thing was having to deal with Robert the manager at the front desk. He was smug, condescending and very unprofessional when we were checking out. Even when I showed him the duplicate charges on my credit card he laughed at me and told me I had no idea what I was talking about. I was incredibly insulted by his behavior and will be spending quite a bit of time I am sure this week making sure my room is billed properly and on the correct credit card. Robert needs some training in customer relations for sure! For Marriott loyalists, be open to other choices for your Key West vacation. This property needs a huge facelift!!

Room tip: Best room would be a room in another hotel
Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank 523maggier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieW4301, Manager at Key West Marriott Beachside Hotel, responded to this reviewResponded 3 weeks ago

Dear 523maggier,

Thank you for taking a moment to share your feedback of your recent stay. We truly appreciate our guest feedback, as it allows us the opportunity to better understand where there may be areas of improvement. With that said, it appears that there still remains to be confusion regarding your folio and the charges you inquired. As our Manager, Robert, explained upon your departure, the duplicate charge you are seeing on your credit card is due to you using that credit card for the one night deposit of each of your two rooms. After we confirmed this with you and the guest in your second room, we refunded one of the deposits back to your credit card, as we were not made aware that this needed to be adjusted upon check-in.

We are more than happy to walk you through these charges again if you have a moment to contact the hotel directly.

Best regards,
Stephanie
Director of Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We just went for breakfast in the tavern n town and Karoly was taking care of us he was very nice and professional with us It was my mom birthday and she said she was happy so it made my day !!! We’ll be back and look for Karoly again for sure

Date of stay: June 2019
Trip type: Traveled with family
Thank JoiceMariano2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We came and stayed in the Presidential suite. The room was beautiful. The staff was very rude. The pool man wanted a tip for supplying us a pool float. He didn’t speak any English and handed us a phone with google translate to ask a question. When we needed to call the front desk the staff we’re dismissive. Very disappointing that on Fathers Day the bar did not honor the happy hour deals they had advertised. The bartender did not let us know in advance the drinks were full price until we were ready to pay. When we tried to speak to the manager he was very rude and ignored us.
I expected more from a high end resort.

Date of stay: June 2019
Trip type: Traveled with family
1  Thank 436juleem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert L, Manager at Key West Marriott Beachside Hotel, responded to this reviewResponded 4 weeks ago

Dear 436juleem,

Thank you for taking the time to provide valuable feedback about your experience. I am disappointed to learn that your recent stay did not meet your expectations. Please accept my sincere apology for the unsatisfactory service you received. The behavior that you described is not characteristic of the service our associates strive to provide. I have communicated your feedback to the appropriate department heads to ensure that a lapse in service similar to what you experienced does not occur again. Our Director of Restaurants, Denis, will be following up with you later today after addressing the bartender and restaurant manager who were on duty Sunday night.

Thank you again for providing your honest feedback. We hope to have the opportunity to host you again and improve upon this experience.

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Reviewed 4 weeks ago

These are some of the best rooms on the island, the one bedroom suites are over 1500 sq ft awesomeness!
The entire hotel staff is as professional and guest oriented as it gets!
Dmitry and Carolee at the breakfast buffet are always there to get you what you need to start your day right! Bob and Ashley by the Blue Bar to keep you cool with a nice cold drink. When you check in you are greeted by Inkar, Sol , Elise or Robert. These four are at the front desk and you will rarely experience a more professional and courteous crew. Mufasa the bell man will get you and your bags to your room with a smile.
This is my favorite place to stay on the island!

Room tip: The "A" suites are the much larger one bedroom suites with spectacular balconies.
Date of stay: June 2019
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank NoelVickie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertjm98, Manager at Key West Marriott Beachside Hotel, responded to this reviewResponded 3 weeks ago

Dear, NoelVickie

Thank you for your kind words Mr Salvatierra , we appreciate you continuing to choose our property every time you come to Key West. We love to hear that we have as you put it "the best rooms on the island." All of the staff really appreciate all the kinds words and it will be shared among the entire hotel team. We look forward to seeing you again soon.

~Robert M

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Reviewed 4 weeks ago

We live 20 miles from this Marriott property and decided to spend a night there to celebrate my husband's birthday. What a great decision that was!! We spent the afternoon in the beautiful pool/garden area with the backdrop of the Gulf behind us. What a peaceful setting. One suggestion, don't allow guests to crank up their own music. Everyone doesn't need to hear what that person likes. The hotel had music going but it was background only which was fine. Our accommodations were outstanding. We never expected such a lovely condo, which lacked for nothing. The view from the 3rd floor was outstanding. Having dinner at the wonderful Tavern N Town, part of this property, made it so convenient. It was a getaway to beat all!

Room tip: 3rd floor views, wonderful.
Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank vweagley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robertjm98, Manager at Key West Marriott Beachside Hotel, responded to this reviewResponded 3 weeks ago

Dear vweagley,

Thank you for choosing to stay with us for your staycation. The entire hotel team would like to wish your husband a belated happy birthday. Your comments in regards to the music will be shared with the appropriate hotel team. Your kind words will be spread around throughout the entire hotel staff. If you ever decide to have another staycation we hope you will once again choose to stay with us.

~Robert M

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