This was the nicest hotel.....It was built in 2007 and still looks brand new. It's spacious and beautifully decorated. The suites are apartments with subzero appliances, large dining room, sectional sofas, large TV, jacuzzi's....more than we were able to utilize the two nights we stayed. I wish I didn't have to leave the hotel to work because it was very enjoyable.
The only downsides are: If you get an ocean view you are far from the lobby. In a totally different building which makes using the business center or the lobby gift shop inconvenient.
The night shift staff was not very attune to customer service - she couldn't access the copy machine or have any input as to why the printer wasn't working even when I explained that I needed some things done by 8 am and was told by the evening staff that the night staff could help (I wasn't going to arrive until 11 pm) She didn't even attempt to help but agreed that I could leave the documents and the paper I provided to make the copies and a note to call me at 730 am to come down for it. I also asked for a 715 am wake up call. At 6 am she calls to tell me they're ready.
I would love to return to this hotel and spend time enjoying the resort.More