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“Marriott Key West - A Luxury Experience, Great Value”

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Key West Marriott Beachside Hotel
Ranked #17 of 51 Hotels in Key West
Certificate of Excellence
Reviewed January 10, 2014

When we arrived to our room this summer at the Marriott Key West, it was like a fairy tale. The room was large - had pull out sofa (for kids), large kitchen with granite and stainless appliances, laundry room, dining room table and then master bedroom retreat with large jet tub and a separate walk in shower.

The pool was great, food was excellent and staff five star.

I would DEFINITELY recommend this property and return again. I can't wait! Our children loved every minute of it along with the outside balcony view and stairwell to view the beautiful sunsets.

There is nothing like Key West!

Room Tip: Our room overlooked the pool area. It was on the third floor. We asked for a portable crib and the...
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  • Stayed: July 2013, traveled with family
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3  Thank Christa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan B, Director of Sales at Key West Marriott Beachside Hotel, responded to this reviewResponded January 15, 2014

We hope you can come back soon, as you say Key west is a special place and we appreciate you using us as your home away from home while here.

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1,573 - 1,579 of 2,854 reviews

Reviewed January 8, 2014

We had a one bedroom suite and it was awesome, almost too big. First floor, corner room, balcony with cushioned chairs,great view of the bay and a spiral spaircase leading to the beach, very spacious, big bathroom. Pool facililtes were excellent. Room included full kitchen but, surprisingly, no coffe maker - other thatn the one than makes only one cup.

The shuttle to Duval Street leaves every hour on the hour and was an exceptional convenience - aoubt a 20 minute ride each way. Would I stay here again? As much as I enjoyed the hotel and the sevice, I would proobaly stay closer to town.

Room Tip: The suites with a view of the bay are great.
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  • Stayed: December 2013, traveled as a couple
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1  Thank warjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan B, Director of Sales at Key West Marriott Beachside Hotel, responded to this reviewResponded January 9, 2014

Thank you for taking time to leave your comments and we appreciate your business and nice remarks. Most people do find the shuttle helpful to get around and we do hope you consider us next time. Thank you for your business.

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Reviewed January 7, 2014

was intending initially to stay for one night but on arrival decided to stay an extra night staff were very accommodating. we also arrive early but again no problem. the room or should I say apartment was fantastic. I booked this for my wife's birthday and on arrival staff had left her a welcome card and some chocolates. The shuttle bus to and from the town was really welcome no difficulties with staying out of the town centre. Would recommend this hotel and would hope to return again

  • Stayed: November 2013, traveled as a couple
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Thank evertonian7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan B, Director of Sales at Key West Marriott Beachside Hotel, responded to this reviewResponded January 9, 2014

It's always nice to hear when guest just don't want to leave they are have such a good time; we do try to have something for special events when we know about them so again Happy Birthday to your wife. Thank you for your business it is appreciated and we hope you can return soon.

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Reviewed January 5, 2014

We used our points to stay a week at the Marriott Key West for our first time in Key West. While it is at the other end of the key front he old town action it was still very accessible. We did walk into the old town once but kept with the shuttle after that - the walk was about 4 miles, the first part along the waterfront was very nice, once we headed down Truman it got a little warm. The hotel provides a shuttle service to Duval street leaves on the hour and returns 20 after, last return at 1120pm. The hotel has a very nice pool area but also a sand beach area that was serviced by the bar staff for food and drinks. Overall we had a great stay and the engaged and happy service staff added to the experience.

  • Stayed: January 2014, traveled as a couple
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1  Thank Phil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan B, Director of Sales at Key West Marriott Beachside Hotel, responded to this reviewResponded January 6, 2014

Thank you for picking us for your first visit to Key West and we are happy you had a good time as this is our home and we enjoy showing guests what Key West is all about. We hope you return soon.

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Reviewed January 5, 2014

We are stil at this hotel paying between $589 and $689 per night. Yesterday we found our windshield broken and a beer bottle shattered all over the front of our car. The hotel staff told us that they have no security cameras and to bring our car to Sears for repair. Sears does not repair glass. They could not assist us with finding anyone who could repair our car. We spent the entire day yesterday trying to find a company to come and fix the glass. Our only choice is to rent a car so I can go home with my family while my husband stays here and has the car towed on Monday an hour away. The Marriotts response was they will take the daily parking fee off our bill. Last evening we were suppose to go out for a special dinner but as our car is not drivable, we were unable to go so the hotel told us they would give us $100 credit for dinner. We arrived at the restaurant and they had the incorrect number of guests listed then we waited two hours after ordering to get our dinner. It was ten thirty at night. The manager who stunk of cigarette smoke just kept saying that they got backed up. In addition, the tv in one bedroom only worked once in a while. For the amount of money that we are paying and considering that my husband is a Gold Marriott member we cannot believe the lack of customer service. I might add that the room is beautiful and spacious with some minor cleanliness issues and once we received our food it was delicious but we feel that our vacation has been ruined as a result of our windshield being damaged and Marriotts lack of customer service.

  • Stayed: January 2014, traveled with family
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3  Thank Momof4Kids2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan B, Director of Sales at Key West Marriott Beachside Hotel, responded to this reviewResponded January 7, 2014

We regret your incident with your car and unfortunately there is no windshield replacement company in Key West they must come from Miami if the car is not drivable. We understand you did drive it to Miami the next day to be replace though, I hope the rest of your trip was uneventful.

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Reviewed January 4, 2014

Our family loved our stay at the Marriott Beachside Hotel - from the minute we arrived and David checked us in at the front desk with a glass of champagne, we knew we would have a fantastic stay. Everyone from the front desk to doormen, pool and bar staff, servers and housekeeping provided first class service. Our spacious 3 bedroom waterfront suite was beautiful and clean with travertine bathrooms, comfortable beds, full kitchen and large balcony with beautiful water views and private staircase. In fact we stayed for 3 extra days - Dec 7-16th - sunny and warm every day. We travelled with our daughters - 21 and 23 - everyone had a great time!

We enjoyed the shuttle service to Duval Street which was always on time and provided entertaining descriptions along the way - Ron went out of his way to make our trips to town fun. We never had to worry if the shuttle was already full, another vehicle was provided immediately.

The meals we enjoyed in the restaurant for both breakfast and dinner were excellent - and again with exceptional service from Anton and other staff. The pool staff and bartenders also provided everything we needed to relax by the water. Barefoot Billy's, which is right beside the hotel, also provided fun times with jet skis, paddle boards and kayaks (thanks Chris and John).

We will definitely return without hesitation. Shout out again to David, Ron, Yoli, Anton, John (security), housekeeping and everyone else who helped make our stay awesome!

  • Stayed: December 2013, traveled with family
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Thank Lynn Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan B, Director of Sales at Key West Marriott Beachside Hotel, responded to this reviewResponded January 6, 2014

Glad to hear you had such a great time while staying with us on your Key West family vacation; the three bedroom three bathroom suites are very popular as they have everything you need. I will share your comments with the staff and look forward to your return visit, thank you for your business.

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Reviewed January 3, 2014

I will start by stating that I am a seasoned traveler and Marriott Vacation Club owner. I have a bias towards Marriott, but this makes me quite critical as well.

I had never visited Key West until this past Christmas Week. I found a great airfare, but the hotel availability was scarce and EXPENSIVE. I was interested in the Old Town, Southernmost beach area. I had a room elsewhere until a last minute vacancy appeared for the Marriott Beachside for a similar rate. The reviews here were quite helpful.

The property is located very close to the airport, but flyovers were not noticeable. I took 5-8 miles runs (westbound towards the airport) alongside the water and beaches. It was simply a wonderful experience.The opposite direction (right turn out of the hotel) is not as scenic due to the construction. Getting around, by bike/foot/car, is all very easy from this property.

I was upgraded to a Presidential suite. In all seriousness, it was too much for us. We considered asking the front desk if there was a family who would have needed this space more than us. Three bedrooms and three baths with a full kitchen and dining room was quite an experience. We were quite comfortable space-wise. I prefer a firmer mattress so I was a little sore after day 3.

We had one issue. The property recently changed to satellite TV. Apparently, the TVs were not all compatible. Unfortunately, we discovered this when we just wanted to wind down and enjoy an in-room movie the first night. Engineering was quite responsiveness. But most impressive was Yoli, the manager on-duty, who called us and gave us "straight-talk". She made it clear that the issue could not be resolved that night, but she would take care of it next day. She offered us some compensation for the inconvenience and followed the issue through to solution. Uma was also very helpful and attentive with this issue.

The entire hotel staff was spectacular. The onsite restaurants provided great food and service. The staff always went the extra yard to see if there was something more they could do (e.g., juice/coffee/wine to go, extra room supplies, etc.). The shuttle was convenient and timely. The facilities were constantly being cleaned. Between the shuttle, restaurant discounts and free parking, the value was even better than my other option. And there was no resort-fee (figure that out).

I never expect perfection. I simply expect that a business take accountability and resolve their issues.The Key West Marriott Beachside staff did exactly that and exceeded my expectations overall. The title of one of the other reiviews "Relax and enjoy Duval Street on your terms" is quite appropriate. Enjoy.

Room Tip: If you have a family, the Presidential suites are tough to pass up. If you prefer a firm mattress I...
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  • Stayed: December 2013, traveled as a couple
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1  Thank Bpfields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alan B, Director of Sales at Key West Marriott Beachside Hotel, responded to this reviewResponded January 6, 2014

Thank you for your kind words and I will let Yoli and Uma know; you are correct straight talk is the best way to communicate at anytime: the new satellite TV allows us to have HD TV in all the rooms. We appreciate your business, comments and glad you enjoyed the scenery of our island and hope you can return soon.

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Additional Information about Key West Marriott Beachside Hotel

Address: 3841 North Roosevelt Boulevard, Key West, FL 33040-4534
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Key West
Price Range: $228 - $790 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Key West Marriott Beachside Hotel 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Key West Marriott Beachside Hotel is a seven-acre waterfront property with lush tropical gardens, magnificent waterfront swimming pool and a wide variety of unique dining experiences. It is a blend of island ambiance and contemporary elegance, set on the southernmost point of one of the world's most storied travel destinations.129 one, two and three bedroom suites plus 93 king standard rooms. Each suite has a gourmet kitchen with sub zero refrigerator freezer, living room, dinning room, spa tub in master bathroom, marble floors, balcony and washer dryer with resort or water views. The standard rooms are much smaller with one king bed and view of an open walkway.Our man made beach is for tanning with limited water access, we do have a water sports concession on property on the beach and a fishing pier.Our new WIFI service is complimentary through out the hotel including rooms and the pool area. ... more   less 
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Also Known As:
Marriott Key West
Marriott Beachside Hotel

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