The check-in was nice, they even offered me a glass of champaign which was a nice touch. Problem is that was the best part of the entire stay.
The room was booked through a travel agent so I didn't see a description of the room, which is my own fault and not the hotels. The 'standard' room is terribly small and the view is a closed hallway much like what you would see in a motel 6 and not like a 'hotel' at all. Nothing beach-like about that!
We checked in and wanted to go to the beach, after all this is the "beachside hotel", we were shocked when we found the ENTIRE beach blocked off for a wedding. Mind you this was around 2pm in the afternoon and we were told the wedding was not until sunset. I paid for a beachside hotel and got nothing but a beach closed sign. Not cool. On top of that the pool was full of screaming kids and there is no view of the (closed) beach from what we deemed to be the largest kiddy pool ever.
We went to dinner and got back to the room around 10pm to find the room temperature at 78 degrees. I was told they couldn't move us and no one would be able to look at the AC until the next day. I asked what should I do just sleep in a stuffy hot room? I was told to turn on the ceiling fan. Seriously.
The room was miserably warm all night and I decided I was done with this hotel so we checked out and went to the Hyatt (which was amazing btw). When checking out I very nicely explained to the manager on duty why I was checking out but I got no apology and no discount on the room. He actually asked me if I needed a ride to the Hyatt!
On top of this place being the furthest hotel away from old town where all the attractions are, the horrible room, broken AC and the complete lack of concern from the staff I can easily say this was the worse experience I have ever had in a Marriott and close to the worse of any hotel I have ever stayed in.
- Official Description (provided by the hotel):
- Key West Marriott Beachside Hotel is a seven-acre waterfront property with lush tropical gardens, magnificent waterfront swimming pool and a wide variety of unique dining experiences. It is a blend of island ambiance and contemporary elegance, set on the southernmost point of one of the world's most storied travel destinations.129 one, two and three bedroom suites plus 93 king standard rooms. Each suite has a gourmet kitchen with sub zero refrigerator freezer, living room, dinning room, spa tub in master bathroom, marble floors, balcony and washer dryer with resort or water views. The standard rooms are much smaller with one king bed and view of an open walkway.Our man made beach is for tanning with limited water access, we do have a water sports concession on property on the beach and a fishing pier.Our new WIFI service is complimentary through out the hotel including rooms and the pool area. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Cancelon, TripOnline SA, Hotwire, Cheap Tickets, getaroom.com and Evoline ltd so you can book your Key West Marriott Beachside Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Key West
- Marriott Beachside Hotel