My fiancée and I stayed at the hotel for one night on November 17th 2012. The hotel itself is wonderful, has great view over the ocean, a great pool and a nice pool bar, fantastic restaurant and the rooms are spacious and modern. Right behind the hotel is a water sports rental facility with Jet Ski tours and paddle boat rental, tour service is spectacular and they have great appreciation for what they do, the service they provided made me plan a vacation to the keys in the near future. Unfortunately the lack of attentiveness in the hotel staff is what made our stay an unfortunate one. Upon check in everybody checking in next to us were offered Champaign and fruits. The person checking in did not offer us, so my fiancée had to ask for a glass. Later that night I ordered room service, I was quoted 30 to 40 minutes, exactly an hour after I ordered I called the operator and she told me she would check on my order and call me back. I shortly received a call from the front desk telling me the kitchen was backed up and it would be 10 more minutes. After my food arrived, the food presentation itself and quality was great, but the service is what really bothered me. The pool attendant was really nice provided me with all my needs. Upon check out the agent checking me out provided me with my detailed charge sheet. There was a charge for parking which was never mentioned to me. It doesn’t bother me the price but I think upon check it they should have made me aware of a charge for a parking spot. At that moment I did not pay it any mind. When the agent was checking me out he asked me how everything was, I told him great except for my room service taking over an hour to make it to my room, he acted like he didn’t even hear me “sign here, thank you”. I work in hospitality and what makes a place succeed is the employees, unfortunately it was like he was just following procedures rather than really wanting to know how everything was. This hotel has the location and is modern and could be a 4 or maybe a 5 star hotel, it really is that nice the rooms the pool the lobby the restaurant, but I do not know if the staff were being selective or I was just unfortunate to have all these situations. Once again the hotel is great but staff did not meet my expectations.
- Official Description (provided by the hotel):
- Key West Marriott Beachside Hotel is a seven-acre waterfront property with lush tropical gardens, magnificent waterfront swimming pool and a wide variety of unique dining experiences. It is a blend of island ambiance and contemporary elegance, set on the southernmost point of one of the world's most storied travel destinations.129 one, two and three bedroom suites plus 93 king standard rooms. Each suite has a gourmet kitchen with sub zero refrigerator freezer, living room, dinning room, spa tub in master bathroom, marble floors, balcony and washer dryer with resort or water views. The standard rooms are much smaller with one king bed and view of an open walkway.Our man made beach is for tanning with limited water access, we do have a water sports concession on property on the beach and a fishing pier.Our new WIFI service is complimentary through out the hotel including rooms and the pool area. ... more less
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- Also Known As:
- Marriott Key West
- Marriott Beachside Hotel