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All reviews front desk free breakfast mallory square make your own waffles pool and pool bar clean hotel short drive shuttle bus shuttle service would definitely stay here again nice stay room was large old town bed was very comfortable rental car great place to stay nice breakfast
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8 - 13 of 847 reviews
Reviewed 3 weeks ago

The hotel was clean! The staff were always working and provided everything we needed. Rooms were spacious and air conditioning was able to keep us very cool in such hot temps. Loved the chickens and all other creatures that we weren’t expecting. (Crabs and very big iguanas)
The outside bar was a lifesaver when it rained.
Would like to mention Misty!!!
She was fun and gave us many ideas to explore while in Key West.
We will definitely be back.

Date of stay: June 2019
Trip type: Traveled with friends
Thank Dawnsy037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyFolks, Front Office Manager at Fairfield Inn & Suites by Marriott Key West at The Keys Collection, responded to this reviewResponded 3 weeks ago

Thank you for the 5 star review and for taking the time to share your experience with us. I am happy to hear you enjoyed our property and the amenities we have to offer. We look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Iroda did a excellent customer service. She found the right room for mi family. People liker her makes a regular vacation the best. She is so helpfull. Also, the hotel has great amennities like a free shuttle to downtown, pop corn, fresh water, coffee, milk, outdoor pool. It is so great.

Date of stay: June 2019
Trip type: Traveled with family
Thank lmmosquera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyFolks, Front Office Manager at Fairfield Inn & Suites by Marriott Key West at The Keys Collection, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your experience on you recent stay with us. We are very happy to hear you enjoyed our property and the amenities we have to offer. We look forward to welcoming you back on your next visit to our Island.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The Hotel was very nice and clean.
Beautiful pool, the rooms were clean and nice designed
But more important, the front desk attendants (Keana and Iroda) were very kind and friendly.
Location was great and they also have free ride and free breakfast.
Recommended !!!

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank joffrer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyFolks, Front Office Manager at Fairfield Inn & Suites by Marriott Key West at The Keys Collection, responded to this reviewResponded 4 weeks ago

Thank you for the 5 Star Review! I am very happy to hear you enjoyed your stay with us and the amenities we provide. We look forward to welcoming you back on your next visit to our Island.

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Reviewed 4 weeks ago

Nice looking hotel in a nice area. This hotel has a nice lobby and breakfast area. Amenities included a "free drink" every day, a free downtown shuttle, a "free" frozen treat every day, free wi-fi and free breakfast (all included in a $24 a day resort fee). Oh yeah, included in that fee is "free" parking (parking should ALWAYS be free).

Enjoyed our stay here although it is more motel than hotel. Our room was fine although it had a musty smell and could use some updating. The wi-fi was fairly useless. The signal is very weak and you cannot even connect by the pool.

The nicest things about this hotel were the "free" drink each day and the pool area (really nice!)
The staff was very nice although I must mention an issue with the concierge. Our concierge was unavailable when we wished to get some traveling tips so our front desk told us we could walk next door to the Hilton Garden and use their concierge. We did and spoke with a gentleman by the name of Terry. He was very friendly and welcoming. When we told him that we had never been to Key West and were looking for some ideas, he gave us some. I understand that these folks are salespeople and they; likely make a commission based upon what they recommend. However he just flat out lied about one thing. We asked about the best place to watch a sunset. He mentioned Mallory Square but said that you would be joining about 18,000 other people. He said that there were only 3 places in Key West to view the sunset: Mallory Square, a sunset cruise or the Hot Tin roof restaurant only at a particular table. He said that all other locations on the island were blocked by sea walls, etc. and you could not see the sunset there.
He said that he had that rare open table at that restaurant that he could reserve for us to see the sunset. Wow, lucky us! We don't appreciate being scammed, especially when it seems like this guy had financial ties to this restaurant. We turned down the offer and went off to explore. We found at least 3 other places where the sunset was clearly visible, including at Zachary Taylor state park. Don't fall for this. Some people are out to scam you. No reflection on Fairfeld, but more Hilton Garden. In summary, we had a great stay here at Fairfield.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyFolks, Front Office Manager at Fairfield Inn & Suites by Marriott Key West at The Keys Collection, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share you experience. I apologize for the misunderstanding with the concierge. I am happy to hear you enjoyed your time with us overall and we hope to welcome you back on your next visit to our Island.

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Reviewed 4 weeks ago

Our pool view room with two queen beds was very clean and nicely decorated. There was a mini fridge, microwave and safe in the room. Large bathroom with a huge shower. Beautiful pool with cabanas and bar. Every staff member we encountered was helpful and friendly. We used the complimentary shuttle to get to Mallory Square. We would definitely stay here again.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank 4PamelaDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyFolks, Front Office Manager at Fairfield Inn & Suites by Marriott Key West at The Keys Collection, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your experience and for the 5 star review. I am happy to hear you enjoyed you stay and the amenities we offer. We look forward to welcoming you again on your next visit to our Island.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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