Friendly staff, very nice facilities including well kept, clean rooms and pool area. A hotel that goes above and beyond to do a little extra, muffins and icecream for free in the room, with daily refill, happy hour free wine for the adults by the pool and free drinks all day for the kids really add to create a friendly atmosphere. Add to that a perfect location in a nice neighbourhood with a very cool cuban cafe across the street, a short walk to Duval street, Southernmost point, Southernmost beach and the cafe there for lovely breakfasts, access to sunbeds on the beach and it makes for a perfect family holiday resort! The staff have been there for some time and shows real dedication.