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mgr10605
White Plains, New York

Great place to stay in Key West

5.0 of 5 bubblesReviewed Jan 16, 2019
Great place to stay - suites were large and lovely for four of us. The kitchen had everything we needed from coffee maker to blender and cork screw. There was a dishwasher, and washer and dryer in the unit. Suite was comfortable and in great shape. All the staff members at the reception desk were very helpful...answered all our questions and gave us suggestions when we needed them. The resort is small and at the more quiet end of Duval Street which was Perfect. The pool was lovely though a bit difficult to walk around due to lounge chairs. The small bar by the pool was perfect. They offer complimentary wine and snacks late afternoon as well as smoothies during the day.
Date of stay: January 2019
Room Tip: We were given a first floor unit and it was lovely - I am guessing the second story units are...
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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MHMSKW, Owner at Santa Maria Suites Hotel, responded to this review
Responded Jan 17, 2019
Dear mgr10605,
Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable.
We have many superstars on our team that are dedicated to providing great guest service.
We believe we have some of the best amenities and by far the best staff that makes our resort so special.
We look forward to hosting your next trip and thanks for telling your friends as well!
All the best,
Jim Heineman
VP Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,012)
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Reviewed January 16, 2019

The space was in very good shape and did a very nice job accommodating 2 couples. If there is any downside it would be the small hot water tank in each unit and its ability to support back to back showers.

Room tip: good option for those wanting a mixture of Duval Street and the Beach
Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Mike V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MHMSKW, Owner at Santa Maria Suites Hotel, responded to this reviewResponded January 16, 2019

Dear MkeVS,
Thank you so much for taking the time to write this awesome review of our hotel. I was so pleased that your stay with us was so enjoyable.
We have many superstars on our team that are dedicated to providing great guest service.
We believe we have some of the best amenities and by far the best staff that makes our resort so special.
We look forward to hosting your next trip and thanks for telling your friends as well!
All the best,
Jim Heineman
VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 11, 2019 via mobile

We stayed for a week. The staff was incredible and very friendly. Being a block from Duval Street and at the opposite end from where the cruise ships dock made it a little less crazy.

We were on the ground floor right by the pool. Very convenient although there was some noise during the day. The hotel surrounds the pool forming a courtyard effect that is a quite relaxing atmosphere.

Downside (to the extent there is one) is that we could hear the people above on occasion- they walked like elephants. Also, the restaurant on site is Japanese - not our thing. But there is a fully operational kitchen in the room.

Highly recommended for those wanting a condo level place to stay in Key West.

Date of stay: January 2019
Trip type: Traveled as a couple
Thank 147kenn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MHMSKW, Owner at Santa Maria Suites Hotel, responded to this reviewResponded January 13, 2019

Dear 147kenn,
Thank you so much for taking the time to write this outstanding review of our hotel. I was so pleased that your stay with us was so enjoyable.
We have many superstars on our team that are dedicated to providing great guest service.
We believe we have some of the best amenities and by far the best staff that makes our resort so special.
We look forward to hosting your next trip and thanks for telling your friends as well!
All the best,
Jim Heineman
VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 8, 2019 via mobile

Very nice clean modern 2 bedroom suite. Clean quiet and nice amenities. Afternoon snacks and happy hour around the pool. Evening turn down service was very nice. The suite had two queen size beds and a pull out sofa. We used the pull out for one of our party and each evening they would make up the sofa bed - leave breakfast muffins and treats. The pools are very nice - it is relatively small quiet and enclosed within a nicely landscaped compound . Bicycle rentals are available and beach chair and towels. It is steps from Southernmist point and you can walk or bike to attractions. A nice family vacation - they proved a crib for the baby too.

Date of stay: December 2018
Trip type: Traveled with family
2  Thank KathyC1949
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MHMSKW, Owner at Santa Maria Suites Hotel, responded to this reviewResponded January 9, 2019

Dear KathyC1949,
Thank you so much for taking the time to write this awesome review of our hotel. I was so pleased that your stay with us was so enjoyable.
We have many superstars on our team that are dedicated to providing great guest service.
We believe we have some of the best amenities and by far the best staff that makes our resort so special.
We look forward to hosting your next trip and thanks for telling your friends as well!
All the best,
Jim Heineman
VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 8, 2019

Great customer service. Accommodations were fantastic. Kitchen was beautiful and spacious bedrooms. Best lodging we have stayed! Free muffins, small ice cream bars, and bottled water. Loved the heated pools.

Date of stay: January 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank mrf266
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MHMSKW, Owner at Santa Maria Suites Hotel, responded to this reviewResponded January 9, 2019

Dear mrf266,
Thank you so much for taking the time to write this awesome review of our hotel. I was so pleased that your stay with us was so enjoyable.
We have many superstars on our team that are dedicated to providing great guest service.
We believe we have some of the best amenities and by far the best staff that makes our resort so special.
We look forward to hosting your next trip and thanks for telling your friends as well!
All the best,
Jim Heineman
VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 7, 2019

Great location right next to the Southernmost Resort and marker. Easy walking to everywhere. Easy, inexpensive bike rentals. Great stay for 6 nights over New Year's Eve with all the craziness around us it was truly a hidden gem of an oasis.

Room tip: pool view is best
Date of stay: January 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank JPDowning123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MHMSKW, Owner at Santa Maria Suites Hotel, responded to this reviewResponded January 8, 2019

Dear JPDowning123,
Thank you so much for taking the time to write this awesome review of our hotel. I was so pleased that your stay with us was so enjoyable.
We have many superstars on our team that are dedicated to providing great guest service.
We believe we have some of the best amenities and by far the best staff that makes our resort so special.
We look forward to hosting your next trip and thanks for telling your friends as well!
All the best,
Jim Heineman
VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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