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Traveler rating
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All reviews free smoothies dove ice cream bars fresh muffins bi level turn down service full kitchen duval street happy hour washer and dryer two bedroom suite pool area half bath southernmost point bottled water living area beach access quiet side
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Reviewed September 2, 2016

From the moment we checked in, I felt immediately like we were going to be pampered- and we were! It's a perfect location to the beaches as well as Duval street. The pool was lovely and peaceful. We loved the complimentary smoothies and happy hour by the pool. Muffins, dove ice cream and water delivered to the room everyday- wow! Free parking. Plenty of great restaurants nearby if you didn't feel like hanging out on Duval Street. Although this was my first time in Key West, I'll definitely be coming back to Santa Maria Suites. Thanks!

Date of stay: August 2016
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Nagster1313
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SMSJEH, Owner at Santa Maria Suites Hotel, responded to this reviewResponded September 3, 2016

Dear Nagster1313,
I love to read reviews that start with "Amazing"! We have a great location, great amenities and two great pools.
We look forward to hosting all your future stays when you travel to Key West.
All the best,
Jim Heineman
VP Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2016

Service and staff were exceptionally friendly. Couldn't fault the facilities and the location was excellent. Two smalls pools serviced by a bar offering complimentary drinks, pool towels and lounger covers.
Staff brought complimentary chocolates, muffins, ice cream and water daily, together with linen and towels on request.
2 minutes walk to the beach, 5 mins to the town and about 20 minutes walk to the harbour where the majority of the sea activities were.
One thing to note is that the fitness suite is a small room with a treadmill, cross trainer, a few free weights and a static machine. But for fitness fanatics, there are gyms within walking distance offering daily or weekly memberships.
Snorkelling, scuba, boating, paragliding, jet skiing available within the town.
Plenty of bars and restaurants and a large supermarket 10 mins drive if self-catering. Cooking and kitchen facilities were excellent.

Date of stay: August 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank cathvousden
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SMSJEH, Owner at Santa Maria Suites Hotel, responded to this reviewResponded August 31, 2016

Dear cathvousden,
Thank you so much for writing this "Excellent" review of our hotel.
We look forward to hosting your next visit to Key West.
All the best,
Jim Heineman
VP Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2016 via mobile

The apartment was to die for, never wanted to leave. Resort is lovely. Hotel is in a good location & close enough to walk into Duval street. I would recommend this as a lovely place to stay for a luxurious treat. Smoothies great. Smallish pool.

Date of stay: August 2016
Trip type: Traveled as a couple
Thank Bewitched23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SMSJEH, Owner at Santa Maria Suites Hotel, responded to this reviewResponded August 31, 2016

Dear Joanne eligible,
I love reviews that start with "WOW". It means that our great staff has done their job to provided the best guest experience money can buy.
We look forward to hosting your next visit to Key West.
All the best,
Jim Heineman
VP Operations

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Reviewed August 30, 2016 via mobile

So I've read the good and the bad reviews on this place and to be honest I thought it was excellent we stayed 5 nights which is a bit much to be in key west as the beaches aren't great but this has no reflection on this resort. The rooms are clean and have all the extra touches to make it special and if I was to return to key west this is definitely where I would stay as it's got everything you could possibly need. The only thing I could say that's a downer is they could do with someone else on reception as they only have one person and when we arrived we could only be directed to our room and we couldn't find it and if they were on the phone they were trying so hard to make sure that they knew you were there but they were stuck to help as much as they wanted to needless to say they all work very hard to make you feel special. Beautiful hotel and would definitely recommend to anyone. Thank you so much for our fantastic stay!!!

Date of stay: August 2016
Thank Lurichbrax
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SMSJEH, Owner at Santa Maria Suites Hotel, responded to this reviewResponded August 31, 2016

Dear Lurichbrax,
Thank you for taking the time to write this "Lovely" review of our hotel. Our staff works really hard everyday to make every guest experience so memorable.
We look forward to hosting you next visit to Key West.
All the best,
Jim Heineman
VP Operations

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Reviewed August 30, 2016 via mobile

Big suites, clean, free frozen pool drinks a many more little touches. Easy no stress hotel. Parking no problem, great kitchen in suite. All updated appliances and tvs. Good location. Friendly staff. The website was accurate. The location was close enough to the action but far enough to feel secluded.

Date of stay: August 2016
Trip type: Traveled with family
Thank Alan E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SMSJEH, Owner at Santa Maria Suites Hotel, responded to this reviewResponded August 31, 2016

Dear age1961,
Thank you for taking the time to write this 5 STAR review of our hotel.
We look forward to hosting your next visit to Key West.
All the best,
Jim Heineman
VP Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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