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“We keep going back”

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Santa Maria Suites Hotel
Ranked #6 of 51 Hotels in Key West
Certificate of Excellence
Bloomingdale
Level 4 Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“We keep going back”
Reviewed October 12, 2013

Once again we have to say Santa Maria Suites is a wonderful place to stay while in the Keys. Rooms are clean and modern, full kitchens and updated baths with washer & dryer in the room, and three balconies. The staff are the friendliest we have ever encountered. Two pools, free slushies at pool side, dove bars and muffins each night. One block from Duval Street where everything is happening and again, can't say enough about the staff, especially Nordi who made reservations in advance for everything we wanted to do and had transportation waiting in front of the hotel if we weren't in a walking mood.

Room Tip: We liked the ground floor with garden view the best
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  • Stayed October 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites Hotel, responded to this review, December 22, 2013
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

Thank you for mentioning Nordi...and thank you very much for the 5 Star rating!

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,775 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (418)
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English first
Miami, Florida, United States
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 11, 2013

Recently stayed for 6 nights. I was in Key West on business and the hotel was perfect. I needed a printer cable and other business supplies during the stay, and the staff went above and beyond to assist. Front desk manager Dusti was especially helpful, and even brought us a stapler from her home to let us borrow for the week. Rooms were spacious and the suite was very comfortable.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joshua E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites Hotel, responded to this review, December 22, 2013
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

Thank you for mentioning Dusti....glad we could help with a stapler....and thank you very much for the 5 Star rating!

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 11, 2013 via mobile

We stayed at this hotel for 5 nights and loved the accommodations - having a full kitchen and a washer/dryer was wonderful. We stayed in a two story one bedroom unit which has 1 1/2 baths. The service at the pool could not have been better - loved all the suntan lotions they had available, towels, water, smoothies, fruit etc. The shallow pools were the perfect temperature! If we visit Key West again,we will definitely stay here!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HollyinHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites Hotel, responded to this review, December 22, 2013
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

Thank you very much for the 5 Star rating!

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level 1 Contributor
2 reviews
Reviewed October 10, 2013

There are several great places to eat and sleep in Key West, but if you have an opportunity to spend time at the Santa Maria, you will not be disappointed! Our suite provided three different private balconies to enjoy warm breezes day or night, was very clean, well-stocked and nicely decorated creating a very comfortable atmosphere. We always found the pools and lush garden area immaculate and picture perfect. The concierge / customer service we received--especially from such professional employees such as Dusti and Amberlyn, encouraged us to spend more time than we had expected enjoying drinks, complimentary smoothies, ice-cold lemonade and snacks at the hotel poolside. As we ventured out, we found the location of the Santa Maria to be centrally located to whatever part of the island we were exploring. Thank you Santa Maria for such a wonderful visit and wonderful memories!

Room Tip: Rooms surrounding the pool area gave us a nice view of lush green gardens.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coweaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites Hotel, responded to this review, December 22, 2013
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

Thank you for mentioning the staff by name.

Thank you very much for the 5 Star rating!

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Joy, Pennsylvania
Level 6 Contributor
183 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 9, 2013

Overall, we were fairly well satisfied with our stay. The living room was more than adequate and the kitchen was extremely well apponted. Would have preferred a table instead of the breakfast bar there. The in unit washer and dryer were also a big help.

The pool and staff there were very pleasant. While I would have preferred to do without the $20 resort fee, the complimentary smoothies, bottled water, chips and dip etc took the sting out it as did the complimentary wine during happy hour.

The downside was the bedroom and bath. To call them miniature would be kind. When I walked into the bathroom, I could touch both of the side walls without fully extending my arms. When I turned 90 degrees, I wa swithin 3 or 4 inches of touch both walls in that direction with one of the walls being the inside wall of the shower. The shower itself was also claustrophobic with the handles for each of the two shower heads jabbing you constantly.

As for the bedroom, let's start with the chest being located in a closet. huh!
To get into bed on the side away from the bathroom, we had to walk sideways due to the close proximity of the wall. The bed consisted of a lumpy, uncomfortable mattress and a wooden platform - no box spring. The combination of the low platform and lack of a box spring meant that your knees were by your chin as you were attempting to get up.

If you can get past the bedroom and bath issues or can get a unit with a normal sized bedroom and bath, the place is well worth staying at.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GolferKen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites Hotel, responded to this review, December 22, 2013
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

At your next visit to the Santa Maria Suites, try reserving a flat suite which will give you little more room in the master bedroom.

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level 3 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 9, 2013

Me and my family stayed at Santa Maria for one week during my son's wedding - BTW, Key West is a magical place to hold a wedding. The suite was like a townhouse (2 bedrooms, 2.5 Baths) and provided my family with a perfect gathering place. The kitchen is modern, clean and well stocked, this was a lifesaver. The condo was modern and very clean - some of the space was a bit tight but far superior to booking separate hotel rooms any place else. We also had 3 balconies! The grounds are beautiful, tropical yet immaculately maintained. The best part was the staff. They were helpful, friendly, gave great recommendations for activities and they all took pride in their property, so rare. I don't know if they were all drinking the Key West happy Kool-Aid but wow, what a difference it makes to depend on people that love their jobs in the service industry! The resort fee is a steal for all the complimentary amenities - stay here for a carefree VACATION in Key West.

Room Tip: The suites with 2.5 baths are great, plus they have 3 balconies.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dee_schur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites Hotel, responded to this review, December 22, 2013
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

Next visit, please reserve a flat style suite and you will find the bedrooms slightly larger and living area more open.

Thank you very much for the 5 Star rating!

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed October 7, 2013

This was my first visit to key west and Santa Maria Suites. I travel alot professionally and stay in hotels 3 nights/week. Santa Maria is special place--warm and friendly staff added to the beautifully manicured property. DUSTI AND AMBERLYN went out of their way to help us celebrate my 60 th birthday. Attention to details, great restaurant recommendation and just plain hospitality was greatly appreciated--both Dusti and.amberlyn are assets to Santa Maria,
.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dbottonari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites Hotel, responded to this review, December 22, 2013
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

Thank you for mentioning the staff by name.

Thank you very much for the 5 Star rating!

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Maria Suites Hotel

Property: Santa Maria Suites Hotel
Address: 1401 Simonton St, Key West, FL 33040
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Key West
#2 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Santa Maria Suites Hotel 4*
Number of rooms: 35
Official Description (provided by the hotel):
Experience the eclectic and sophisticated charm of Key West with out the hustle & bustle of a large hotel at the Santa Maria Suites Resort. Barely a block from Duval Street and the Atlantic Ocean, the Santa Maria is an elegantly refined all suites hotel designed for the discriminating traveler. ... more   less 
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Also Known As:
Santa Maria Hotel Key West
Santa Maria Resort

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