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“Hidden Gem in the Conch Republic”
5 of 5 bubbles Review of Santa Maria Suites

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Santa Maria Suites
Ranked #5 of 51 Hotels in Key West
Certificate of Excellence
New Jersey
Level Contributor
52 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Hidden Gem in the Conch Republic”
Reviewed March 17, 2013

The Santa Maria Suites were a lot nicer than I had expected. Yes, the reviews are very good, but did not think it would be this nice. Stayed here for 2 nights in the beginning of March with my wife, son, and parents. My son is 3 and really liked the heated pool. The suite is quite nice and the kitchen is great (especially with a small child). The beds are toe stubs waiting to happen if you are not ready for them, not a problem after reading the reviews ahead of time. Happy hour is nice and the all day smoothies as well. Good location near the quiet end and a few minute walk to the action. Turn down service is a nice touch. We will definitely be back to Key West and most likely will stay here again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Slickd23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites, responded to this review, April 25, 2013
Dear Santa Maria Suites Guest,

Thank you for your comments and 5 Rating. We really appreciate your business. We are glad you had a nice stay and hope you and your family return soon!

We're glad you and your family had such a good time.

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,706 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (400)
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Paris, France
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 16, 2013

I stayed at the Santa Maria Hotel for a few days in Key West and this hotel is very peculiar. It is a small estate of suites with terraces (yes… with an “s”! 3 terraces in my small suite!).

Staying there is like living in a villa sharing where every client being your “roommate”: clients are as friendly as the staff, it is easy to chit chat with them around the swimming pool, everyone knows each other…

Pros:
-huge suites, decently decorated with nice terraces
-well situated close to the activities
-super friendly staff
-friendly guests
-HAPPY HOUR and complimentary drinks/food is crazy there! Free excellent unlimited glass of wine between 4 and 5:30 PM (!!!) free smoothies all day long, free muffins, free dove bars, free crackers, free sun lotions, inexpensive beers, cocktails… relaxing around the pool the whole day is VERY TEMPTING in this hotel
-free parking and wi-fi

Cons:
-expensive,
-feeling spied upon and generally observed by the other “poolmates”, general promiscuity feeling
-spending your holidays drunk by the pool thanks to complimentary glasses of white wine, smoothies cocktails…

Room Tip: Most of the suites are around the pool, this may not be suitable for guest looking for some extra in...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WetWillie_Fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites, responded to this review, April 25, 2013
Dear Santa Maria Suites Guest,

Thank you for your comments and 5 Rating. We really appreciate your business. We are glad you had a nice stay and hope you return….soon!

Thank you for the list of Pros ...and Cons!

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaver Dam, Wisconsin, United States
1 review
Reviewed March 14, 2013

We were two couples and our goal was to be able to stay together, yet have privacy when needed.
The kitchen area was stocked with anything you would need to have delicious meals and drinks together. Loved the pull out Refrigerator/freezer drawers. The bedrooms where a little small (a little getting used to walking around the beds), however the beds were comfortable. Free muffins, dove ice cream & chocolates, replenished each day. WIFI was no extra cost and was high-speed.
The hospitality at check-in and throughout our stay was very friendly and helpful. At poolside, iced water, fruit, fruit smoothies, free happy hour wine and suntan lotion were available at no cost.
Christina helped up arrange a much enjoyed nighttime sunset cruise on a catamaran boat and a day trip to Dry Tortugas National Park. Christina gave us very helpful information to make our stay to Key West the most enjoyable. This resort was very quiet at night so you could be well rested to enjoy your day.
Most everything was within walking distance, Southernmost Point, Groceries, Duval Street Etc.
Being from the midwest, we are not huge Sushi fans, so we did not utilize the restaurant on sight.
Great place to stay and we will come back to Santa Maria Suites soon!

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites, responded to this review, April 25, 2013
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

Next time you're make a reservation, look at and purchase a pool view flats...the bedrooms are bigger.

Christina says hello and thanks you for the kind words.

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 13, 2013

We were a group of 6 and the main goal for finding a place to stay in Key West was to be able to stay together. We stayed in one of the 2 bedroom bi-level suites, and it was perfect for our weekend. We took food for breakfast, and food for dinner one night, and the kitchen came in very handy. It was like staying in an apartment. It was very spacious, except for the bathrooms. The beds were very comfortable - even the pull out sofa bed! I slept on it two nights and thought it was great. The pool was nicely heated, and the little "bar" area they have by the pool was wonderful. They serve smoothies that are perfect snacks when hanging by the pool. Christina was the concierge on duty the day we left, and we were sad we didn't have more time with her. She was wonderful! Very sweet, and offered a lot of information for us to take with us. Duval street is only a couple blocks away so we were able to walk to our destinations. For farther ones, we would take the Maxi Taxi, which was $3/person. The beach is also a short walk away, and they offer complimentary towels and chairs for Santa Maria guests. Overall, I think Santa Maria Suites is great! I would definitely stay here again.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patsy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites, responded to this review, April 25, 2013
Dear Santa Maria Suites Guest,

Thank you for your comments and 5 Rating. We really appreciate your business. We are glad you had a nice stay and hope you return….soon! Bring the group back or come alone.

Christie said to say hello and thank you for your kind words..

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, NC
Level Contributor
235 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed March 11, 2013

I stayed here recently for a quick getaway, and was very pleased. I would recommend this place, and would stay there again. We had a 2 bedroom, 2 1/2 bath suite that was 2-story. This was really an apartment, with a well appointed kitchen. Nice, modern appliances. It is set up for cooking and entertaining I was impressed by the cleanliness of the entire resort. Nice linens, comfortable beds. I agree with other reviewers, that the hospitality was very nice: happy hour wine, water, smoothies and fruit available poolside throughout the day was greatly appreciated. They even had large bottles of sun & after-sun lotion available for everyone's use. The attendants were very accommodating, and offered genuine hospitality. We never needed a car, and walked everywhere. The area is quiet, so sleep quality is good. You can, however, hear doors slamming from other units, as the sound echos off of the buildings. The bedrooms & bathrooms are a bit small, but the living room & kitchen are spacious. The one thing that I wish I had known is that there is not a breakfast restaurant on the premises. The only restaurant is a sushi place open for lunch and dinner. So, the muffins left at turn-down are presumably meant to be breakfast, but we don't eat those. So, no big deal, we were able to easily get groceries for breakfast, but I didn't really understand this ahead of time. I think that the name "Resort" is misleading; also, this is a "Small Luxury Hotel" member, but, it isn't really a hotel either. This is really a condo/apartment complex with some nice amenities. It would be great for a family or 2 couples to stay & share kitchen duties, but it isn't "full-service" if you are looking for a "resort" or "hotel". The 2 pools are adequate, but pretty small. It looks like all of the pools in Key West are tiny. Guests do have privileges at a small beach, about 1 block away. It is quite small.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PoisonPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites, responded to this review, April 25, 2013
Dear Santa Maria Suites Guest,

Thank you for your comments and really appreciate your business. We are glad you had a nice stay and hope you return….soon!

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 9, 2013

You can't beat the value of the Santa Maria Suites. They really pay attention to details to make your stay amazing. Key West is a very pricy place to stay. Below is everything you get for no extra cost:
- Free Parking
- Free muffins
- Free wine at happy hour
- Free bottled water
- Concierge Service
- Full kitchen with anything you need
- Free wi-fi
- Free beach access with chairs and towels

The beds were comfortable - yes, they are low to the ground; however, you are sleeping in the bed and it is very nice. Great location too - you can walk or bike to everything.

Room Tip: We had the bi-level suite - if you dont' like stairs, don't choose this suite. It was fine...
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sparkles8198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites, responded to this review, April 25, 2013
Dear Santa Maria Suites Guest,

Thank you for your comments and 5 Rating! Also, really appreciate your business. We are glad you had a nice stay and hope you return….soon!

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baileys Harbor, WI
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 8, 2013

We rented a two bedroom condo here and all four of us were very pleased. Each bedroom had a king bed and a bathroom which is perfect for two couples. The pool and grounds were very nice, staff extremely helpful and condo very cozy and comfortable. We had our own little patio and every afternoon the hotel had free wine at the pool. At night they delivered ice cream and muffins for morning..... The location was great for walking. We hope to go back next time we get to Key West!!!

Room Tip: There is no elevator but we were on the first floor.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DianeG1939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantaMariaGM, General Manager at Santa Maria Suites, responded to this review, April 25, 2013
Dear Santa Maria Suites Guest,

Thank you for your comments and 5 Rating. Also, we really appreciate your business. We are glad you had a nice stay and hope you return….soon!

The Santa Maria staff and I look forward to your next visit to Key West.

Sincerely,
Steve Mungall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Maria Suites

Property: Santa Maria Suites
Address: 1401 Simonton Street, Key West, FL 33040-3116
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Key West
#2 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Santa Maria Suites 4*
Number of rooms: 35
Official Description (provided by the hotel):
Experience the eclectic and sophisticated charm of Key West with out the hustle & bustle of a large hotel at the Santa Maria Suites Resort. Barely a block from Duval Street and the Atlantic Ocean, the Santa Maria is an elegantly refined all suites hotel designed for the discriminating traveler. ... more   less 
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Also Known As:
Santa Maria Hotel Key West
Santa Maria Resort

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