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“Very pretty and friendly.”
Review of NYAH Key West

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NYAH Key West
Ranked #23 of 77 Key West B&B and Inns
Certificate of Excellence
Reviewed March 29, 2014

The staff were very warm and friendly and the grounds were very clean and pretty. The two separate pools were cool and the rooms were very clean and comfortable. Would have stayed and extra night if they had a room available.

  • Stayed: March 2014, traveled as a couple
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Thank cassie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Guest Relations Manager at NYAH Key West, responded to this reviewResponded March 31, 2014

Good Day,
Thank you for the grand review. Its a pleasure to hear that you enjoyed your stay at NYAH Key West. The breakfast, happy hour, 3 pools and 2 jacuzzis are just a few amenities we offer. We hope on your next trip to Key West you choose NYAH Key West.

Jason S.
The Guest Services Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,222 - 1,228 of 1,504 reviews

Reviewed March 25, 2014

Was just in for 2 days but enjoyed my stay and the staff was excellent about showing me to the room and explaining the setup. The wine & cheese hour was a very nice discovery. Wouldn't hesitate to go back.

  • Stayed: February 2014, traveled solo
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Review collected in partnership with this hotel
Thank gary4492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Guest Relations Manager at NYAH Key West, responded to this reviewResponded March 31, 2014

Good Day,

Thank you for the great review. NYAH Key West is a fun and enjoyable resort offering great amenities. Its a pleasure to hear that you had a great stay. On your next visit to Key West, FL we hope you choose NYAH Key West as your lodging preference.

Jason S.
Guest Services Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2014 via mobile

My friend and I wanted to experience key west and we were pleasantly surprised of this quiet, clean and cute place! Friendly staff, lots of pools for a quant hotel. Your walking distance to all the fun and to boot there is a fabulous organic store/cafe right next door. Important also since driving down the municipal parking lot is a couple of blocks away. Bicycle rental on the corner as well.

Stayed: March 2014, traveled with friends
Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Guest Relations Manager at NYAH Key West, responded to this reviewResponded March 31, 2014

Good Day,

Thank You for the grand review. The Management and staff at NYAH Key West are here to ensure your stay is comfortable and relaxing. Im glad to hear that you enjoyed your stay and enjoyed our amenities. On your next trip to Key West we hope you choose NYAH Key West as your lodging preference.

Jason S.
Guest Services Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2014

This former B&B is now trying to be very European. The common grounds are lovely and well maintained. The breakfast is very limited. The staff does not make eye contact , or smile and are very cool to guests. We stayed three nights. The property manager is not very personable or friendly. Very full of himself. He checked us in and just drew directions to our room instead of walking us to it personally. The rooms are spartan and uncomfortable but clean due to the new remodeling. Our room had 5 bunk beds and 1 king bed that could convert to a twin. They have lockers for you to store you belongings in. We had six in our room. There was one chair to sit on and it was very uncomfortable. Our soap dispenser was broken and never fixed even though I reported it to the property manager on day one. The bathroom window was open with now way to close it or much less lock it. A huge safety issue. On day 2 our room was not cleaned by 1:30 pm. When I mentioned it to the property manager he stated "They have until 4 to clean it and they are going to lunch now". All he had to say was something to the effect of we will get to it shortly or they clean up until 4. He was just smug. Overall it's not terrible just very impersonal and uncomfortable. Not the gracious B&B experiences we have had over the last 20 years in Key West. For $300 a night it should be better with better customer service. If this is a new concept for Key West I hope they up their customer service skills and warm up to the guests.

  • Stayed: March 2014, traveled as a couple
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1  Thank SKC209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Guest Relations Manager at NYAH Key West, responded to this reviewResponded March 24, 2014

Good Afternoon, Im sorry to hear that your stay was most unsatisfactory. As we are a new resort, we are learning and growing everyday. Your comments are valuable to us and help us improve. Once again I do apologize.

Jason S.
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2014

Went here last minute. We were able to share $ of the room with our friends. It only cost my husband and I $220 for 2 nights! New beds, great pools..the staff was out of this world!! VERY CLEAN! The water pressure was a little low but who cares! Quick shower back out to party and shop!!!

Room Tip: Don't do 1st floor area by the pools in case you have party goers hanging late by the pool:)
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  • Stayed: March 2014, traveled with friends
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Thank Ranee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Guest Relations Manager at NYAH Key West, responded to this reviewResponded March 24, 2014

Thank You for the Grand Comments. We at NYAH Key West are here to make your vacation fun and memorable. We are glad you enjoyed our facilities and the amenities we offer. I hope on your next visit to Key West, you choose NYAH Key West as your lodging accommodations.

Jason S.
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2014

NAYH - stands for :Not YOUR Average HOTEL .
We spent three nights with friends we shared a room , it's a new concept ,quirky... it works; it's fun!
The rooms are non traditional, They are intended for you or to be shared in a group.

The Beds are great. it's reminiscent of a Air-class Cabin, I plugged my i pad, and phone in the cubby and had my own contained experience.The closets a personally assigned with a lock fob lock and your stuff from laptop to flip flops ; All secure. Really unique. Its great for groups who are looking to share an intimate quick get away. I believe the rooms are are able to be configurable to suit your needs.

Room Tip: It's a mix of old Key West with a Modern twist. I enjoyed getting to mx with other guests. gre...
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  • Stayed: February 2014, traveled with friends
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1  Thank mo33139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Guest Relations Manager at NYAH Key West, responded to this reviewResponded March 11, 2014

Thank You for the great review. The Management and Staff here at NYAH are here to make your vacation fun and memorable. Im ecstatic to hear about your fantastic NYAH experience. NYAH is Not YOUR Average Hotel and we are here to prove it. I hope on your next visit to Key West, You choose NYAH as your lodging preference.

Jason S.
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2014

NYAH was a brand new place when we arrived. Actually, there was still some light construction and painting going on while we stayed. It's a slow 10 minute stroll from downtown Key West. The place was clean, and the staff was extremely friendly and accomodating. I liked that there's 3 pools and two hot tubs. The location is quiet, and close to a bike rental place, and a few places to eat. They had a nice wine happy hour in the afternoon and continental breakfast in the morning. This is an adults only place, so no kids.

Our room was actually a small individual house. One king bed, and one bathroom. it was a little small and cramped, but we were only staying there for one night, so it wasn't a problem. It was offset from the rest of the builidngs, so it was nice and quiet. It also felt like it had its own hot tub outside because the place was so offset from the other rooms.

Most of all I would like to reiterate how friendly the staff was. I will definitely come back here to stay.

  • Stayed: February 2014, traveled as a couple
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1  Thank L0ckNL0ad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Guest Relations Manager at NYAH Key West, responded to this reviewResponded March 6, 2014

Thank You for the Grand review. The Management and Staff here at NYAH Key West are here to ensure your stay is enjoyable and relaxing. As a new property your ideas and comments are vital to us, for that we are able to grow and provide a grand vacation experience. Once again thank you for staying with us and on your next trip to Key West, we hope you choose NYAH as your Lodging preference.

Thank You
Jason S.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NYAH Key West

Address: 420 Margaret St, Key West, FL 33040-6961
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 77 B&Bs / Inns in Key West
Price Range: $127 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — NYAH Key West 2.5*
Number of rooms: 35
Official Description (provided by the hotel):
This guesthouse features 3 outdoor pools, a rooftop terrace, and concierge services. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour front desk, a computer station, and tour/ticket assistance. ... more   less 
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