We were impressed by the fact that the place does not take ankle biters of any age....and we also read many glowing reviews, looked at the location and thought the place would fit our brief. However the very essence of any place one stays is SLEEP and sadly the Azul let us down badly. All the rooms have small window A/C cooling systems which really is last century, specially when you consider you are in Key West ....a very warm place!
Being fellow innkeepers we do have an insight into the way a small lodging place should be operated and on many levels Azul came up trumps. The staff Gail, Lisa and Michael were very personable and commensurate hospitality professionals, the pool and small gardens creatively designed and relaxing, and the location central, but one could hear road noise in our rear property facing room. The house is on the flight path and also located next to a busy road.
These issues alone would not be a major deterrent if the place had actually invested in a mini split A/C system. We understand that the historic house could not have a central A/C system, but even our inn located in cool Vermont does not use window A/C units anymore....and we only need A/C in Woodstock for less than 8 weeks a year! Also window units drink electricity, so the operating costs must be huge!
The fact that a small upmarket inn located in Key West, where we think A/C would be required for 10 months of the year, has not invested in updating their comfort for clients, it is a very poor reflection on the owners. We would also state that Dominic the remote owner, and his staff have never actually spent a night in the Aria suite...cos' had they we doubt whether they would have slept either!
The suite was we felt a little tired, the bathroom blind disintegrated when we tried to use it, three light bulbs were not working and the bathroom sink had no plug. When this was brought to Michael's attention he said that when asked they could provide a plug, but the plug issue was a pain. To have to ask for a sink plug if one is staying in the best room at the inn...honestly it was ridiculous.
A small table situated next to the very new but exceptionally noisy window A/C unit ,could not be used after sunset as there was no light to enable one to see anything. We did use on our second night a small fan which was placed in the room, we felt this was an indication that we were not the first clients to complain about the noisy A/C. The central ceiling fan really was not effective....so we sweltered the first night. After leaving the A/C on for hours before we went to bed the next night , we did sleep better as we switched the A/C unit off on retiring, but due to the window unit being in the window....traffic noise was a irritant.
The breakfast offered was simple and tasty and we understand that local regulations are restrictive about what can be served. The lack of a full breakfast was not an issue as the website clearly indicated what you would get, and delivered what it promised.
In summary we felt as if the staff must be battling with the owner, who lives in a new vacation property on Key Largo, and the Azul had become tired...it really needed some TLC and investment. The staff were great and tried to remedy our disatisfaction, but we deduced that they had their hands tied behind their backs as they were not authorised to make any capital investments etc.
We would be less critical if the place had reflected the lack of comfort in their room prices, but the prices at the Azul were on a par with other similar properties in Key West, many of which did provide quiet and efficient A/C.
All in all we would not return to the inn until the A/C unit is sorted out as our sleep in the comfortable king was seriously effected by the A/C issue.
- Official Description (provided by the hotel):
- Azul Key West is a classic Queen Anne mansion listed on the National Register of Historic Places. Three buildings surrounding a sparkling blue pool with tri-level decks overlooking old town and the gardens of Key West. A classy blend of tropical modern and historic, Azul offers off-street parking, breakfast and WI-FI. Just three blocks from Duval Street and a short walk to everything else. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Hotwire and TripOnline SA so you can book your Azul Key West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Azul Key West Hotel Key West