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“Worst B&B - Eaton Manor”

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Albury Court Hotel in Key West
A TripAdvisor Member
Delray Beach, Fl
12
Reviewed August 6, 2003

This B&B has the worst customer service, I scheduled my reservation almost two full months in advance and without notice this reservation was canceled. No one could explain who canceled it and why. When I called they stated that they were to busy and hung up. When I asked for the owner, they hung up, when I called trying to find any information she repeated hung up. When I called trying to reschedule another reservation she hung up.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded November 9, 2003

As new management of this property, we would like to address any prior complaints. We are personally making every attempt to insure customer satisfaction in every respect. Since we have taken over as management, we have had nothing but positive remarks from our guests, our peers in the industry, and our neighbors. It is our mission to provide guests with a memorable and enjoyable vacation, and we will go out of our way to make guests feel welcome. Many people can take only one vacation a year, or even in a lifetime; this may be their first and last impression of Key West, and we want it to be everything they dreamed it would be. From reservations and check-in to breakfast and comfort to sight-seeing and relaxing, we will do everything we can to help you enjoy your stay at Eaton Manor Guest House. Please stop by for a visit, and we guarantee you will meet the friendliest staff on the island!

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570 - 576 of 703 reviews

A TripAdvisor Member
SAn ANtonio, Texas
16
Reviewed August 5, 2003

To anyone that is planning to travel to Key WEst. Please do not stay at this place! After a great deal of preparations, speaking to several people at the front desk, and getting all information on their reservations requirents. I made all my arragements as needed under Eaton Manor requirements. Only to find out a few days prior to my arrival that they had cancelled my reservations. I would e-mail and call back and no one would help me, as a matter of fact the front desk agt "Gail" kept on hagging up on me. All I wanted to know if they have a room for me, in view that I meet my part of the deal. I'm filling a complaint with Mr. William at the Chamber of Commerce. And I trust that no one will stay here and boycott such umprofessional and illed manered customer service handleling of the travelling public.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 days ago via mobile
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Stayed: May 2017, traveled as a couple
Thank xav w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago
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  • Stayed: October 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank DerTester-Die_4_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile
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Stayed: November 2017, traveled with family
Thank Schnari64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2017 via mobile
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Stayed: November 2017, traveled with family
Thank Eriksson123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2017 via mobile
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Stayed: October 2017, traveled as a couple
Thank HGW_001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Albury Court Hotel in Key West

Address: 1030 Eaton St, Key West, FL 33040-6925
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #6 of 22 Specialty Lodging in Key West
Price Range: $163 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Albury Court Hotel in Key West 3*
Number of rooms: 38
Official Description (provided by the hotel):
Historic architecture with updated, modern rooms and amenities are what you will enjoy at our Albury Court Hotel located in the heart of Old Town, Key West. Our stylish, boutique hotel has 38 guest rooms and is located in a residential neighborhood at the corner of Eaton and Frances Streets in the historic district. Near the harbor, it is within walking distance of Key West's major attractions including Duval Street, the sunset pier, restaurants, shopping and nightlife, waterfront activities, and quaint island neighborhoods. This hotel offers a variety of guest rooms located in several buildings, each with typical Key West architecture such as clapboard siding, open porches, metal roofs, picket fences, and tropical landscaping. Free high-speed Wifi. Free continental breakfast. Upscale amenities. Outdoor heated swimming pool. Historic landmark guesthouse. Conveniently located in Old Town Key West. Lovely neighborhood setting. Pay garage parking nearby. Walk to Duval Street, The Harbor & beaches. Modern style & comfort meets relaxed Key West vibe at the Albury Court Hotel. ... more   less 
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Also Known As:
Albury Court Key West

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