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“As expected nothing more, nothing less”

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Margaritaville Key West Resort & Marina
Ranked #31 of 51 Hotels in Key West
Certificate of Excellence
Reviewed September 1, 2013 via mobile

It's a Westin In a great location. Rooms are nice; service is nice-to very good. Latitudes (restaurant) at an affiliated property (boat ride across the harbor) was fantastic.

Location is fantastic. We watched the sunset from the hotel bar overlooking the edge of Malory square. The strip is just a short walk away.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Rob33026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded September 5, 2013

Dear Guest:

Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay and time in Key West.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,218 - 1,224 of 2,384 reviews

Reviewed August 31, 2013

We just returned from 5 days at The Westin- Key West. We have been staying there since it was a Hilton several years ago. I loved it then but it is even nicer now that it is a Westin. I would not stay any place else in Key West. We had a lovely room with a pool view and balconey. Very, very clean and comfortable. The "heavely beds" are just that. The restaurant ,Bistro 245, serves great breakfast, lunch and dinner. The food is very good and the view from there cannot be better. We went to Sunset Key for the day and had the most relaxing time. We had great drinks served on the beach and then walked to Latitudes for a wonderful lunch. The surroundings are wonderful. All of the hotel staff were very pleasant. We needed some attention in our bathroom one day and Tim from engineering came to our room and knew just what to do to repair the problem. He always had a smile on his face when we would see him. We met Phil, the bartender, the first day we were there and he could not have been more pleasant and friendley. It was always a treat to talk with him. I would recommend this hotel to anyone. Duval Street can get a little "honky tonk" but it was always so nice to go home to The Westin - a little paradise. We will definitley return.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank 602Joanne2108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded September 26, 2013

Dear Guest:

Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay. Come back and visit us again soon!

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2013

Great location to be in the middle of it all in Key West. Just off Mallory Square and near Duval Street to make everything within walking distance. We were in a handicap accessible room that we didn't request, but it actually ended up being nice right by the pool. Fabulous Sunday brunch, but is a little pricey. Also a nice perk to be able to have dinner on Sunset Key, directly across from the Square. Only critiques we found were regarding the internet, phone reception, and a/c. The internet connection was very low, or would go in and out. The phone reception was low and we typically have very good reception everywhere else. The a/c also appeared to be on 24/7 because it never seemed to turn off.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Crystal R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded September 5, 2013

Dear Guest:

Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay and time in Key West. All reviews are passed along to staff for training and improvement purposes.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013

We had a room facing the ocean and cruise ship dock, with an outdoor balcony. The small difference in price over a standard room is well worth it. We watched the sunsets from our balcony. The room was quiet except for a rattling air conditioner. The room was clean. The common areas were clean and modern and the staff very accommodating. The bathroom was small with a tub/shower combination, marble features and spotless. There is a usable fridge in the room, free in room Starbucks coffee and coffee maker, and free bottled water. On site parking for $20.00/day. It literally is a two minute walk to Mallory Square, Duval Street, the President Truman Little White House and across the street from the Mel Fischer Museum.

Stayed: August 2013, traveled as a couple
Thank JMG44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded September 5, 2013

Dear Guest:

Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay. It is always great to hear that our guests enjoy themselves during their travels.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

We were fortunate enough to not have any cruise ships come in on the days we were there, thus rendering the Old Town a level of calm that isn't usually the norm there. The hotel itself is in dire need of some updates. The bathrooms in our suite had peeling wall paper and the sheets on the bed were torn and gray. With that said, everything else during our stay...from housekeeping to front desk services to the hotel restaurants and food were perfectly fine and the location can't be beat. Overall, a good stay.

Stayed: August 2013, traveled as a couple
1  Thank YoConn004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded August 29, 2013

Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and our location. The Westin was renovated in 2010. Thanks again for your review and we look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

We really enjoyed our stay here. We were fortunate enough to get a room that had direct water/ sunset view. The room was very nice and the bed was comfy. The only drawback was that a huge cruise ship pulled in to the port and the noise that the boat created while unloading passengers was a bit much. Despite that we would stay here again.

Stayed: August 2013, traveled as a couple
1  Thank MTRChicagoFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded August 27, 2013

Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay. It is always great to hear when our guests enjoy themselves during their travels.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013

Excellent ocean view (unless a ship comes in) but it's kinda neat to see a huge ship and they usually leave 1:30pm or 5:00pm. The front desk (Joanne is awesome & goes out of her way 4u) has a schedule of the ships, so it won't be a big surprise. The Westin is near all the sunset action (Mallory Square,Catman,Sunset Key Island,etc.) or watch the sunset from your balcony. Pool water was a little warm for me (93 degrees via temp gun) but what do you expect for July/August. The place is spotless & rooms are clean. Try Sunset Key's Latitudes Resturant...you won't be dissapointed. I had the short ribs and never used a knife, salt or pepper...excellent. Rent NEW bikes from Island Safari 1 block away (put WHITE plastic bag on seat when parked so it stays cool) Would definetly come back here. I miss it already !!

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Harry k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded August 27, 2013

Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Margaritaville Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040-8313 (Formerly The Westin Key West Resort & Marina)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Key West
#9 Top resorts Hotel in Key West
#14 Luxury Hotel in Key West
Price Range: $360 - $683 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Margaritaville Key West Resort & Marina 4*
Number of rooms: 178
Official Description (provided by the hotel):
Ideally located right on the waterfront of Old Town Key West, just steps from the famous Mallory Square, and one block from Duval Street is the Margaritaville Key West Resort & Marina - a hub of relaxation and luxury in the middle of all of the excitement that Key West is famous for. Experience the beauty of the sparkling sea, access to water sports, and endless dining, shopping, and entertainment options all just steps away. Our marina is one of the three cruise ports in Key West welcoming cruise ships from around the world. Dine on fresh island cuisine, indoors, on a deck, or oceanside. Sip a cocktail and lounge by our outdoor pool surrounded by lush native plants, or take a launch to the nearby private beach on Sunset Key. Rejuvenation awaits in the serenity of our massage studio. ... more   less 
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin

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