We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“good trip” 4 of 5 bubbles
Review of Margaritaville Key West Resort & Marina

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Margaritaville Key West Resort & Marina
Ranked #30 of 51 Hotels in Key West
Frankfurt, Germany
Level Contributor
107 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“good trip”
4 of 5 bubbles Reviewed June 4, 2013

We moved here after staying a night at the Parrot Key "resort". The location is awesome as are the rooms. You can walk to any restaurant, bar, or activity. The pool is just average, not very big, but there are beaches for sunning! Service was great the whole time. One issue we had was with the shower...absoluetly no water pressure and it took forever to heat up. Also, the air conditioner is REALLY loud. Other than that it was perfect. A little pricey, but comparable to other large hotels in Key West.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kath91982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this review, June 17, 2013
Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay with us. Our shower heads comply with local water restrictions/regulations in order to conserve our planet's resources for future generations. Thanks again for your review and we look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,181 reviews from our community

Traveler rating
    952
    678
    276
    159
    116
See reviews for
504
973
45
96
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (538)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ellicott City, Maryland
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed June 2, 2013

Arrived a little early and was told the room was not ready. However, the Westin policy states 4pm abd the room was ready by then. I had been accustomed to rooms being ready well before their stated time so it was a surprise. Westin was not at fault, but if travelling from far away, plan to arrive closer to 4pm for checkin to ensure minimal wait. The front desk staff was extremely curteous about this.

Do not order room service. I ordered two chocolate chip cookies w/strawberries desserts and two cans of coke arrived instead. I politely notified them of this, for which they apologized and said they would deliver the correct items. What arrived were 3 packages of "Grandma's" brand cookies and no strawberries. For a hotel with such high prices, I would expect better than 7-Eleven quality desserts being charged for such a high price. I wanted those strawberries, too. I didn't fight this because it was the second time I had been displeased and didn't feel like bothering. Do not use room service. Get up and walk to the CVS. The "convenience" isn't worth it.

That all being said, the room is excellent, the bed is super comfortable, and it's in a prime location!

  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kathryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this review, June 5, 2013
Dear Guest:

Thank you for reviewing our hotel. We are happy to hear you enjoyed your stay and our location. All reviews are passed along to staff for training and improvement purposes. Thanks again.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barbarano Vicentino, Italy
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 1, 2013

Beautiful,close to all shops and entertainment. Food is great. A great time was had by all.Would definitely return. Entertainment on the boardwalk was great. Little vendors selling jewelry. And things made by the locals.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Btrumpy117566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this review, June 5, 2013
Dear Guest:

Thank you for the positive review. We are happy to hear you enjoyed your stay!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed June 1, 2013

We spent four nights at the Westin and enjoyed our stay. I like to have a clean, quiet, cool room and the Westin provided all. And, there were robes, too.
Location of the Westin is great. It's close to all the action in old town. It's not the Ritz, but it's very nice. Good beds and good a/c.

Room Tip: Not all the rooms have a view. If that's important, check when you register.
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank GypsyTraveler87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this review, June 5, 2013
Dear Guest:

Thank you for reviewing our hotel. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 1, 2013

This hotel met all of my expectations. Excellent location, outstanding staff and great rooms. Loved the Ocean View room. Thank you Al Duncan for your great service and hospitality. Your care and concern in fixing the reservation mistake made by Westin's central reservation was very much appreciated. You turned a bad situation into a good result. We loved our stay at the Westin and will be back again for sure. Can't think of a better location to see the sun set.

Room Tip: select a room with an Ocean View.
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this review, June 5, 2013
Dear Guest:

Thank you for your positive review. It is always great to hear that our guests enjoy themselves during their travels.

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 31, 2013

This place was so amazing from the moment we walked in after an immensely looong not well planned road trip.With no prior reservations, an elderly dog in tow, we found their pet concierge services to be STELLAR, the entire staff warm and friendly,the location couldn't have been better, the room(s) so spacious and bed super comfy. Nothing but great things to say about this place!

  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RoadTrippinTwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this review, June 5, 2013
Dear Guest:

We are so happy to hear you enjoyed your stay with us and look forward to your return visit to Key West!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 30, 2013

Very nice and calm resort at the marina. The location was great and a short walk away from Duval, yet kept a private feel on the grounds even though the resort was sold out. We were upgraded to an ocean/marina view room with a balcony and had an awesome view of the sunset and sunset key. The staff was very helpful and polite, and the room was on par with my expectations for a Westin resort.

  • Stayed May 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank stevent11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this review, June 5, 2013
Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Key West hotels
1.1 mi away
Southernmost Beach Resort
1.3 mi away
Casa Marina, A Waldorf Astoria Resort
2.2 mi away
Parrot Key Hotel and Resort
Show Prices
Show Prices
Show Prices
3.6 mi away
Key West Marriott Beachside Hotel
0.3 mi away
Hyatt Centric Key West Resort and Spa
0.4 mi away
The Marker Waterfront Resort
Show Prices
Show Prices
Show Prices

Been to Margaritaville Key West Resort & Marina? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Margaritaville Key West Resort & Marina

Property: Margaritaville Key West Resort & Marina
Address: 245 Front Street, Key West, FL 33040-8313 (Formerly The Westin Key West Resort & Marina)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Key West
#9 Top resorts Hotel in Key West
#12 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Margaritaville Key West Resort & Marina 4*
Number of rooms: 178
Official Description (provided by the hotel):
Ideally located right on the waterfront of Old Town Key West, just steps from the famous Mallory Square, and one block from Duval Street is the Margaritaville Key West Resort & Marina - a hub of relaxation and luxury in the middle of all of the excitement that Key West is famous for. Experience the beauty of the sparkling sea, access to water sports, and endless dining, shopping, and entertainment options all just steps away. Our marina is one of the three cruise ports in Key West welcoming cruise ships from around the world. Dine on fresh island cuisine, indoors, on a deck, or oceanside. Sip a cocktail and lounge by our outdoor pool surrounded by lush native plants, or take a launch to the nearby private beach on Sunset Key. Rejuvenation awaits in the serenity of our massage studio. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia and Jetsetter so you can book your Margaritaville Key West Resort & Marina reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing