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“Last minute trip”

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Margaritaville Key West Resort & Marina
Ranked #31 of 51 Hotels in Key West
Certificate of Excellence
Reviewed May 6, 2013

Check in was speedy and they let us check in early which is always a plus. Did not offer to help take our bags to the room, which we would have jumped on. Late check out on Sunday was awesome as we paid premium dollars at the last minute for a 1 night trip. Overall, it has a great pool, location and room was top of the line. We travel frequently for business and pleasure and this one is a place to consider.

  • Stayed: May 2013, traveled as a couple
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Thank Yunkinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded May 14, 2013

Dear Guest:

We are glad to hear you enjoyed your stay at the Westin Key West Resort and Marina and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,353 - 1,359 of 2,408 reviews

Reviewed May 5, 2013

Awesome everything!!! We had a glitch with the key card but it wasn't the fault of the hotel. Our AC was set so high it caused condensation to build in the door lock and had to be completely replaced. No worries Engineer Tim was to our rescue and eventually gained entry into our room. While we were waiting for access to our room we meet with the office Manager Amy who graciously offered us a temporary room. Ironically Amy is from NJ like us and even funnier Engineer Tim is from two towns North of our home town. We even fell in love with Al at the front desk. We enjoyed the staff and our stay so much we extended our vacation. Great Time, Great Memories counting down the days for our returned visit Jan/2014 Special Thanks to Amy, Tim and Al who made our anniversary vacation even more enjoyable! Donna & Kim

Room Tip: Pool side rooms are awesome! They are considered the main hotel.
See more room tips
  • Stayed: April 2013, traveled as a couple
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Thank Donna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded May 14, 2013

Dear Guest:

Thank you for the great review and recognizing our staff by name! We are glad to hear you enjoyed your stay with us and look forward to your return visit in January!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2013

We have stayed at the Westin a few times and have always had a great experience! We just booked another stay this time for our 10 year anniversary, I E-mailed the general manager with a few request and she replied right away! Thank you Diane, we are really looking forward to another awesome stay!!!!

  • Stayed: November 2012, traveled as a couple
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Thank teri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded May 6, 2013

Dear Guest:

Thank you for the positive review! We are glad your enjoyed your stay and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

Right on the west end of Duvall Street at Mallorey Square this hotels location couldn't be any better. The suite was nice and big with all brand new furnishings. The view was over the pool and towards the Atlantic. Happy hour was really happy with lots of Mojitos.

  • Stayed: July 2012, traveled with family
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Thank Nick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded May 6, 2013

Dear Guest:

Thank you for the positive review. We are happy to hear you enjoyed your stay with us and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

Great Location. Clean hotel. Right next to Mallory Square and a 5 minute walk to Duval St. Great customer service as well. We left a jacket in the hotel room and they shipped it back to us. The only issues we had were with the wireless and parking. They charge $20 per day to park.

  • Stayed: April 2013, traveled with family
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1  Thank lindsrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded May 6, 2013

Dear Guest:

Thank you for the good review. We are glad you enjoyed your stay at the Westin Key West Resort and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2013

We stayed at the Westin this year, our 3rd annual trip. How have I missed this in the past? So glad we did, this is our new go to hotel for Key West.

We have stayed in both Old Town Key West and "New" Key West which is a car/bus ride from all the action. We knew we wanted to be right in the heart of all the action for our stay this time so we could just park the car & walk everywhere we wanted to go for the week.

I will say after reading all the reviews complaining about this hotel, I almost did not book it, but then decided to trust my gut. This hotel is right across from the water. A cruise ship dock is across from the hotel. I checked the town of Key West website & learned that the ships only dock a few days a week and the times are usually 9-5. The boats are long gone before sunset and if the cruise ship view is going to annoy you that much during the day, ask for a room facing the pool.

We were very pleased with our room. It was large, decorated well, super clean, plenty of storage and they brought our requested refrigerator right after check in. We were not able to hear people in neighboring rooms. Also pleased to learn that on the days you opt for no room cleaning they give you a $5 credit coupon to use on the property.

We spent a good chunk of time in the pool area. Lounge chairs super comfortable & we really loved the HUGE 2 person round padded loungers for napping and sunning. There is always someone in the pool area to take your drink & food orders. Each day there was also someone offering free juicy delicious fruit skewers. We had lunch by the pool one day and it was excellent! Drinks were always good as well.

Up the stairway from the pool area is where you can sit at the rooftop area & watch the sunset to avoid the big crowds @ Mallory Square if you wish. Pool was salt water vs chlorine which I love. No red eyes! We had a room that had sliding doors with a mini patio overlooking the pool. It was the best possible room choice for us.

It seems you are able to walk to absolutely everything from this hotel. But if walking is not your thing, there are bikes & mopeds to rent. There are many water sport activities at the marina outside the hotel. A tip, concierge is very helpful, but there are coupon booklets everywhere, that have nice savings if you book your outings directly. The concierge desk does have a huge rack of b1g1 free drink coupons for all of the local places.

We did take advantage of the opportunity to go over to the Sunset Key beach. $20 per person which included 4 chairs under a nice beach front hut with lunch & drink service was well worth it. Only 20 of these tickets are sold to hotel guests per day so the beach is not at all crowded. Lunch on the beach was delicious. Key lime cooler drinks are a must try.

Hotel staff were all very helpful & friendly. I thought they went above and beyond to make us feel welcome and appreciated as guests.

I have read some complaints about the $20 per day parking charge. This hotel does not charge a resort fee, which many others do charge and parking is very limited in the area. We felt that this was a valid expense to have our car in a secure garage all day.

The only negative thing came as the result of a 3rd party service company. Hot tub was serviced and they put in such a high volume of chemicals that 2 days of hot tub visits were not enjoyable.

We have also stayed in the Hyatt, thoroughly enjoyed our stay there, but truly enjoyed the Westin experience more. We actually added an extra night to our trip rather than doing 2 nights in Key Largo as planned on the drive back because we were relaxing and enjoying ourselves so much.

We are already planning our trip next year and it does include the Westin!!

  • Stayed: April 2013, traveled as a couple
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1  Thank travelingclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded May 6, 2013

Dear Guest:

Thank you for taking the time to review our hotel. We are so happy to hear you enjoyed your stay and time in Key West. We look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013 via mobile

We stayed here on points, but because we're SVO owners, we have Gold status and were able to be upgraded. We were offered a couple of choices - one being a first floor ocean front room. Wow - what a phenomenal choice we made when we chose THAT room!! We had a ground floor patio looking out over the ocean and a front row seat to the sunset festivities that spills over from Mallory Square right next door! We woke up to see large cruise ships right outside our patio, but they never bothered us - to the contrary - we enjoyed seeing which ship(s) were there each morning.

The front desk and concierge were very helpful. One day, we booked tickets to the beach at Sunset Key ($20 per person for an all-day pass). They only sell 20 passes per day, and they start selling them at 8 am each morning. For a VERY relaxing beach day, I highly recommend it.

This hotel is incredibly close to Duval and Mallory Square, and we would stay there again without question!!

  • Stayed: April 2013
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Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Margaritaville Key West Resort & Marina, responded to this reviewResponded May 6, 2013

Dear Guest:

Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay and look forward to welcoming you back in the future!

Warm regards,

Lourdes Torbisco
Sales and Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Margaritaville Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040-8313 (Formerly The Westin Key West Resort & Marina)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Key West
#9 Top resorts Hotel in Key West
#14 Luxury Hotel in Key West
Price Range: $406 - $689 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Margaritaville Key West Resort & Marina 4*
Number of rooms: 178
Official Description (provided by the hotel):
Ideally located right on the waterfront of Old Town Key West, just steps from the famous Mallory Square, and one block from Duval Street is the Margaritaville Key West Resort & Marina - a hub of relaxation and luxury in the middle of all of the excitement that Key West is famous for. Experience the beauty of the sparkling sea, access to water sports, and endless dining, shopping, and entertainment options all just steps away. Our marina is one of the three cruise ports in Key West welcoming cruise ships from around the world. Dine on fresh island cuisine, indoors, on a deck, or oceanside. Sip a cocktail and lounge by our outdoor pool surrounded by lush native plants, or take a launch to the nearby private beach on Sunset Key. Rejuvenation awaits in the serenity of our massage studio. ... more   less 
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Also Known As:
The Westin Key West Resort And Marina
The Westin Key West Resort & Marina Hotel Key West
Key West Hilton
Key West Westin

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