We had never been to Key West and planned a trip to Florida with the highlight being 3 days/nights in Key West. I was interested in the Westin for several reasons....the location, it was pet-friendly, and I'm a SPG member. The price put me off a little, but I decided if I was driving all the way to Florida from the north, that I would do it right. I originally booked an ocean view room, but then the price dropped a little and I got an ocean front room, which was the right thing to do for us. We could have stayed at other hotels in town, or cheaper with a shuttle, but the view and location to town and the sunset was unbeatable.
I must say that I was pretty nervous with the reviews. I have to give kudos to one of their newer managers, Amy, who spent some time with me on the phone and through email describing the different rooms and helping me decide. She also helped get me what I think might be one of the best rooms in the hotel as well as Key West...room 263 with a wrap around balcony. It was the best of all worlds....an amazing view, not blocked completely even with the cruise ships there, and a great view of Mallory Square for the sunset celebration. We didn't have to go stand with the crowds, we could watch from our balcony and the sunsets were amazing. In the morning, it was quiet and serene with an amazing ocean view. I also have to give kudos to the concierge, an in particular Becky and Kristina, who helped us rent a boat, find a pet-friendly restaurant on the beach, and a pet-friendly taxi. The room service and food was also really fantastic at the Westin. If you want the best spot for an ocean front view and sunset celebration, book an ocean front view. I am SO glad I didn't go for the ocean view...from the looks of it, you pretty much see the pool or town, with just a slight distant view of the ocean. If you're just staying there to see the town, that's something different. I haven't seen many reviewers commend the housekeeping staff but they were very friendly and helpful as well; so were the bell staff. I thought the rooms were great and the beds fantastic as usual. Our room was quite a distance from the elevators, but still worth it for the view....again, honestly one of the best spots in Key West to see everything. Amy was great in helping us get that room.
I don't think it would be fair of me not to give an honest comment of my only concern, because I have read it on so many other reviews. As wonderful as the people were as described above, and I think the property is incredible as well as the location, a few of the staff people did come off as slightly rude....a few at the front desk and a female hotel operator. (Jose, one of the operators was great). Also a couple of the bartenders. It only put a slight damper on some of the moments for me, but I think the hotel should spend a little time to make sure all the staff understands where their bread and butter comes from. They could learn from the folks I have described above. But don't let that deter you....the property is amazing, the food great, the convenience, location, and view, and most of the staff who go the extra mile make it well worth it.
Lastly, I feel I should comment on the cruise ships. The room we had was great, and Amy even reached out and told me about the ships and the calendar as I was booking the room. We were there on a slower week, and again the ship that was there only partially blocked my view. Does the hotel have the responsibility to "advertise" that ships might be blocking the view for others? In my opinion, they don't necessarily have a responsibility, but I think they are hurting their own reputation based on the reviews here to not be a little more proactive. I saw countless responses from their general manager on this site that to the effect of "the cruise calendar is published..." but who books an "oceanfront" room thinking they better search the internet for what might be obstructing it on a regular basis? I have seen other hotels which advertise a partially obstructed view, etc. And by the way, it sure didn't look like the ocean view had much of a view as the reviews have confirmed. The hotel has SO much going for it that I hope they find a way to let folks know better what they are getting. Not everyone will have the fortune to be able to talk to a manager who can explain and help you choose a great room. It wasn't an issue for me, but I saw how it could be for others, and that's a shame given everything else the hotel has going for it. It's the best spot in Key West.
- Official Description (provided by the hotel):
- Ideally located right on the waterfront of Old Town Key West, just steps from the famous Mallory Square, and one block from Duval Street is the Margaritaville Key West Resort & Marina - a hub of relaxation and luxury in the middle of all of the excitement that Key West is famous for. Experience the beauty of the sparkling sea, access to water sports, and endless dining, shopping, and entertainment options all just steps away. Our marina is one of the three cruise ports in Key West welcoming cruise ships from around the world. Dine on fresh island cuisine, indoors, on a deck, or oceanside. Sip a cocktail and lounge by our outdoor pool surrounded by lush native plants, or take a launch to the nearby private beach on Sunset Key. Rejuvenation awaits in the serenity of our massage studio. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Orbitz, Priceline, getaroom.com, Cancelon and TripOnline SA so you can book your Margaritaville Key West Resort & Marina reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Westin Key West Resort & Marina Hotel Key West
- The Westin Key West Resort And Marina
- Key West Hilton
- Key West Westin