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“A safe bet. Good Location and solid modern 4+ star”

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Margaritaville Key West Resort & Marina
Ranked #31 of 51 Hotels in Key West
Calgary, Canada
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“A safe bet. Good Location and solid modern 4+ star”
4 of 5 bubbles Reviewed January 6, 2013

January 6, 2013 Room 449. This modern hotel is located in the Tourist Core and is in easy walking distance of almost everything you will want to see. Room 449 is a 1 bedroom on the top floor in the main building (not the building where the lobby is) located where the pool is located. Easy access. Spacious suite. Well appointed. Main bathroom has a tub and the ensuite has a large shower. Two balconies, 1 off the living room and 1 off the bedroom. LOTS of room with vaulted ceilings.

January sunsets ...... the Westin is the ONLY place to be.

GOOD/BAD
The ONLY negative comment I have is under FOOD below - lack of onsite establishments. Aside from their wireless going down twice in 1 week - and fixed within 2 hours, I have nothing negative to say ..... only good things!!!

SERVICE: Front Desk a breeze and helpful to deal with. I arrived 3 hours before check-in so they call me when my room was ready. Nice! Room Service is fast. Housekeeping is slow but thorough.

FOOD: Quality excellent. Service excellent. Menu selection and available onsite locations only Fair. This is really the ONLY reason why this could not be a true 5 star. 1 restaurant is located at a sister property on an island and a 20 min boat ride away. Yep. Not kidding. The 2 remaining locations are really the same restaurant. One located on the water side of the boardwalk has half the menu items of the one located on the inside of the boardwalk. The smaller one is a plastic fork and knife operation.... probably local bylaws. The other one is half an inside and outside location. Excellent breakfasts. Excellent Sunday brunch. Lunch selection is Okay. Dinner selection is poor. Again, quality of food and service is excellent.

I could only find one high end 5 star restaurant on Duval that was within a 2 block walk. There are a ton of other eating places within those 2 or so blocks, but all pub food or other 2 and 3 star type locations. I guess the Westin haven't figured out they should have a high end restaurant to be a complete high end hotel/resort..

VALUE: Now remember this is Key West. There is no such thing as a cheap vacation in Key West! I honestly felt that what I paid for accommodations, food and parking was the local going rate. Not low and not high..... and no not cheap but fair. $500 USD for room and parking per night.

WOULD I RECOMMEND? Yes. No hesitation.

WOULD I STAY HERE AGAIN? The Westin is one of about 4 high end resorts located in the Tourist Core, as I call it. Why anyone on their first trip to Key West would stay elsewhere is beyond my imagination. If I were to visit again I would probably try to stay somewhere else just for a change in surroundings. Nothing against the Westin.

YOU WERE ABOUT TO ASK ABOUT THAT RESTAURANT ON DUVAL? The name is BAGATELLE. Nice Menu, excellent service and food. Try the surf and turf. They take reservations. Overlook Duval Street from the porch seating. Full wine list. Okay... the sirloin melts in your mouth ... not bad for a place that isn't anywhere near a herd of beef!

I'll post photos when I get home next week.

Room Tip: Register in the Westin Preferred Guest program ... free.
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  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GlendowerCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at Margaritaville Key West Resort & Marina, responded to this review, January 8, 2013
Thank you for your review. Please note that the boat ride to Sunset Key is between 5-7 minutes, not 20 minutes, as stated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,221 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (545)
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Clearwater, Florida
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed January 6, 2013

Lets see. The carpets smell, your views are of cruise ships, managent is evasive ( especially when the fire alarm goes off for an hour at 7am), NOT WORTH THE PRICE!
Never again.
Much better to stay at the many Trip Advisor recommended Bed and Breakfast hotels.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TheCruzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at Margaritaville Key West Resort & Marina, responded to this review, January 8, 2013
Thank you for your review. We're sorry you weren't happy with your stay. We pass along all reviews to all staff for training and improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 bubbles Reviewed January 5, 2013

The hotel is located in a nice location. However the room we stayed in is in need of a major renovation. It smelled like smoke, the carpets and furniture are old and dirty. Was also kept up all night because the ac unit, which is an in the wall unit and not central air, was loud and kept going on and off all night. Also I woke up with big bites that I did not have before I went to sleep so I'm not sure if they were bug bites or bed bugs.

Lastly, I am a Starwood Gold member and have always experienced great service at all Starwood hotels in the past. But not here. Which is really frustrating when paying over $700 a night.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank EHandler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at Margaritaville Key West Resort & Marina, responded to this review, January 8, 2013
Thank you for your review. We're sorry you weren't happy with all aspects of your stay. We pass along all reviews to all staff for training and improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, Virginia, United States
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 4, 2013

Stayed here with wife through the New Years. Arrived by air and did not rent a car because this hotel is in great location a few yards from Mallory Square and the North end (lower section?) of Duval Street. Paid for a waterfront view which we loved. We had great time enjoying a drink and watching the sunset and street performers from our little porch each evening. We had first level room with a small grass area and hedge providing an effective physical barrier from the crowds taking in the great sunset views. The desk and bell staff was very professional, friendly and helpful. We ate at restaurant for breakfast and lunch - food was great and staff was fabulous. Of the 4 nights we stayed, 2 evenings had cruise ships during the day. It was fun to watch them pull in and depart; but one night blocked the sunset. Have fun with it and call the desk to have the ship removed. This is not a "bargain" experience – particularly over New Years. But, we did not expect it to be so and we were very happy to pay for the location, the professional staff, and the waterfront view that Westin easily delivered! If you are going during any of the Key West peak times, then make reservations early.

Room Tip: We stayed in the hotel section just north of the building the desk is at. Our building had the rest...
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at Margaritaville Key West Resort & Marina, responded to this review, January 8, 2013
Thank you so much!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 of 5 bubbles Reviewed January 3, 2013 via mobile

I loved my stay the rooms r nice I like the balcony a perfect view of the ocean and the boats I can see the shark tank from my room it is awsome place to stay it is great for kids it has a nice mini fridge and stuff I would say go to it :)

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank memo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at Margaritaville Key West Resort & Marina, responded to this review, January 8, 2013
So glad you enjoyed your stay - thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Texas
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed January 3, 2013 via mobile

We are a Westin family. We stay at Westins 90% of the time. This one unfortunately was not up to the the standard we have come to expect and love.
The rooms are ultra small and worn. No closet doors, the bathroom door had been rigged with a nail and a super poor design on the toilet paper holder (silly, but gets old).
On the upside Marie V., our housekeeper had such a sweet disposition, and the valet guys were great. The location is also a plus.
Would not stay here again and would need to really research the Sunset Key location before trusting that.

Stayed January 2013, traveled with family
Helpful?
3 Thank paigec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at Margaritaville Key West Resort & Marina, responded to this review, January 8, 2013
Thank you for your review and for mentioning staff by name. We are sorry that you weren't thrilled with your stay. We pass along all reviews to all staff for training and improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgefield, Connecticut
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 3, 2013 via mobile

We stayed in an ocean front room. It was pricey but well worth it. The sunsets in Key West are nothing short of amazing and they were right outside our window. We had Sunday brunch on the pier and it was excellent. The free mimosas didn't hurt either. The staff was courteous, helpful and accommodating.

Stayed December 2012, traveled as a couple
Helpful?
Thank Tom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMKennedy, Marketing Manager at Margaritaville Key West Resort & Marina, responded to this review, January 8, 2013
Thank you so much. We're glad you had a nice stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Margaritaville Key West Resort & Marina

Property: Margaritaville Key West Resort & Marina
Address: 245 Front Street, Key West, FL 33040-8313 (Formerly The Westin Key West Resort & Marina)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Key West
#10 Top resorts Hotel in Key West
#13 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Margaritaville Key West Resort & Marina 4*
Number of rooms: 178
Official Description (provided by the hotel):
Ideally located right on the waterfront of Old Town Key West, just steps from the famous Mallory Square, and one block from Duval Street is the Margaritaville Key West Resort & Marina - a hub of relaxation and luxury in the middle of all of the excitement that Key West is famous for. Experience the beauty of the sparkling sea, access to water sports, and endless dining, shopping, and entertainment options all just steps away. Our marina is one of the three cruise ports in Key West welcoming cruise ships from around the world. Dine on fresh island cuisine, indoors, on a deck, or oceanside. Sip a cocktail and lounge by our outdoor pool surrounded by lush native plants, or take a launch to the nearby private beach on Sunset Key. Rejuvenation awaits in the serenity of our massage studio. ... more   less 
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin

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