t's rated way to generous by travel sites, and that frustrates me. I booked the room and payed plenty for it, and expected something good, but didn't get that at all.
We arrived, check in was fine, and we proceeded to our room. The elevator was dirty, the hall way was dirty, but we were both keeping a good attitude and let it go. The room had two pillows on a king bed, two towels, and that was it. The drawers were dirty, the floor was not vacuumed, it was literally as though they just made a bed after the other people left and then moved us right in there. We still let it go...
That night at about ten, my wife was taking a shower so I was going to slide the bench in the room over and visit with her, when I moved it I found food and a used toilet paper roll! This was the last straw. I called and asked a manager to come up, she did right away, I told her to find me another room, it was late, we wanted to rest, and it had better be clean. I couldn't get a refund she informed me, because I used a third party site to book the room. I was leaving if they said that was the room I had to stay in.
I was moved two doors down, it seemed made up, so we went to sleep. I awoke the next morning and was reading on trip advisor about the hotel, someone four days before described a room with broken toilet paper holder that was just hanging there...my room had that...then they described the ceiling that had a four foot section that was patched and not painted and had stuff hanging down, I looked up, and there it was...they just stuck me in a room someone had complained about that they hadn't even fixed.
This is not being picky, this is wanting your $400 a night! The room was a let down, and this just sent me over again. I went down and told them to fix it, or I was out. Put me in a room, a clean room, that was not under construction, and to clean up the common areas...the place was a $100 a night hotel in an amazing location, and they were just banking on that it seemed. We moved rooms, this was the one we stayed in for the next four days. It was fine, not great, but fine. Lots of spots on walls, little things that they should care to remedy but don't....
The hall and elevator were never not dirty, it made things kind of crummy. The balcony looked over the marina, that was nice. The location is PERFECT! That made it all bearable.
The food was so so, not great, but not bad. The hot tub when we went had no towels and had bush trimmings all over the place, again a simple lack of effort it appeared. We went to the beach they own one day, you have to buy $20 passes per person, and ride a little ferry boat. It was pretty nice, it took an hour and fifteen minutes to get back because the boat no showed (comes once an hour) so we took another boat back over. We had a waiter on the beach, but he bailed in the stay, never even signed a check, he left himself a good tip it seems though, which from what he had done he did deserve, maybe he go hurt or something???
Anyway, the place is in an awesome location, and it has balconies, that's about all I liked about the entire thing. It was not at all worth the cost, not even close. It felt run down and unkept, like nobody had any pride in their job or their work place...except the bellmen, they always seemed friendly, a new guy with braces, he was awesome, always friendly and a great attitude, I wish he ran the place...
I attached one picture, I have lots, I mean to write them a long letter. This one was my favorite because it is right above the sign on the third floor that said something like "starwood preferred guests floor" what a joke! This proves I am not a nag, that the place is kind of gross. Fifteen feet from this photo is a unpainted wall patch, very tacky, and the elevators which were always filthy...in a twenty foot circle I have enough pictures to enlighten any would be traveler to this place.
