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“Different than expected but still Margaritaville”

Margaritaville Key West
Ranked #148 of 443 Restaurants in Key West
Price range: $0 - $20
Cuisines: American, Caribbean, Seafood
More restaurant details
Restaurant details
Good for: Bar scene, Families with children
Dining options: Breakfast, Late Night, Dinner, Lunch, Reservations, Takeout
Port Saint Lucie, Florida
Level Contributor
134 reviews
85 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Different than expected but still Margaritaville”
Reviewed August 4, 2014

This place is nice and clean. Has big screen tv's and the food is pricey for lunch but fairly decent. They are known to have a great cheeseburger and it was good.

Visited July 2014
Helpful?
Thank lisadillonfl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtneyGuestService, Guest Relations Manager at Margaritaville Key West, responded to this review, August 5, 2014
lisadillonfl - Great to hear you had a nice visit, complete with a tasty Cheeseburger in Paradise. Thank you for coming in!

Margaritaville Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,065 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
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English first
Dallas, Texas
Level Contributor
52 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Cold Cheeseburger in Paradise”
Reviewed August 2, 2014

First the good: Imagine what you think Jimmy Buffett's Margaritaville Cafe looks like. Yes. That is exactly what it looks like. It is a Parrothead Paradise. All very Jimmy Kitschy and absolutely fabulous. There is even a gift shop right next door. The drink menu is all out of Jimmy Buffett songs (I tried Fins 2 the Left). The dinner menu is much the same. I ordered Cheeseburger in Paradise (because you have to, right?). There is also live entertainment. A solo singer/guitar player who was good enough for the venue and kept throwing in JB songs to keep the crowd happy. The only reason this review got 2 out of 5 is the ambiance. Otherwise it would have definitely been a 1.

The bad: The Service. I went here on a Friday night with my family of four. We were seated very promptly (they don't take reservations so you have to get lucky). It all went downhill from there. We sat for at least 10 minutes before the waiter came for our drink orders. By that time we had all picked out our food as well. The drinks came pretty quickly. The food did not. It took over 30 minutes to bring out our food. They brought out three of four dishes and then went back to the kitchen for number four. Of the three they brought in round one, they completely missed one. We ordered the ribs. They brought pasta?!? The waiter was again clueless and asked what we ordered. We told him (again) that we ordered the ribs and he promised to put a rush on it. My Cheeseburger in Paradise was one of the three dishes in round one as well. The problem? It was cold. Cold like it was actually ready five minutes after I ordered it and it sat on a table for 25 minutes (not under a heat lamp). It took another 15 minutes to bring out the ribs (which were hot, at least). By this time the entire meal was ruined. We couldn't eat together because of the service issues. I couldn't eat at all (because who eats a cold burger and cold rings?).

To be fair: I flagged down the manager and complained about the situation. I will give her credit that she did her best to appease me. But realistically, the outing was already a loss.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank VinoTinto65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtneyGuestService, Guest Relations Manager at Margaritaville Key West, responded to this review, August 4, 2014
We are happy to hear you enjoyed our fun atmosphere and vibe. That said, it is very upsetting to hear your visit was tainted by the service you describe here. We never want this to be the case, so we will make sure your comments are addressed. Our sincere apologies.

Margaritaville Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
43 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Fun Family Dinner”
Reviewed August 2, 2014

Great fun vibe for Buffett lovers. Bonus the food it good too! I had the mahi mahi tacos and they were outstanding, a large piece of fish grilled to perfection with a spicy caribbena salsa. Love the gift shop too!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank mom2colbycate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtneyGuestService, Guest Relations Manager at Margaritaville Key West, responded to this review, August 4, 2014
mom2colbycate - With great food and fun, we are so happy you had a wonderful family dinner! Thank you for coming to Margaritaville!

Margaritaville Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deltona, Florida
Level Contributor
295 reviews
255 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
“The Original ”
Reviewed August 1, 2014 via mobile

This is the place where it all started. It is much like the one I went to in Orlando but much smaller. The have a huge TV that plays Jimmy Buffett music videos and other artists. I got the cheeseburger in paradise which was delicious and cooked to perfection. We got the buffalo wings and they were very good as well. The french fries were ok, not the best but not the worst. We sat upstairs which was neat. Service was fast and great.

Helpful?
1 Thank Ricky J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtneyGuestService, Guest Relations Manager at Margaritaville Key West, responded to this review, August 3, 2014
Ricky J - Thank you for visiting us at the original! We are very happy you enjoyed a Cheeseburger in Paradise in our fun atmosphere!

Margaritaville Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Cheeseburger in Paradise with a low standard”
Reviewed July 31, 2014

Looking forward to a burger in paradise while visiting Key West FL. we found Jimmy Buffet's Margaritaville Cafe. We were seated in a far corner. It was not busy by any means. My husband wanted the famous Cheeseburger in Paradise and I looked forward to a Cuban BBQ sandwich.
Both were delivered about 30 min after we ordered. I was told that the cheeseburger tasted like a frozen hamburger patty and was nothing more special than a burger at any fast food restaurant.
The Cuban sandwich had a minimal amount of BBQ that did not cover the sandwich on one half and just 2 little chunks on the other half a slice of ham and a slice of cheese. I could not taste any thing but bread. Both burger and sandwich were around $13.00 a piece.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Eveline K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtneyGuestService, Guest Relations Manager at Margaritaville Key West, responded to this review, August 1, 2014
Eveline K - It is very upsetting to know you were so excited to visit and we completely missed the mark for you. We sincerely apologize. Your feedback will be taken serious and shared with our culinary team.

Margaritaville Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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