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“Classy Place”

Michaels Restaurant
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Ranked #98 of 456 Restaurants in Key West
Certificate of Excellence
Price range: $31 - $50
More restaurant details
Restaurant details
Good for: Business meetings, Special occasions, Romantic, Local cuisine
Dining options: Dinner, Late Night, Breakfast, Reservations
Dining style: Casual Elegant
Cross street: Southard Street
Description: One of the finest Key West restaurants is nestled among the charming tropical back streets of Key West's Old Town District. Come discover a garden oasis where Chef Michael Wilson and his wife Melanie offer a classic menu with an island twist. Their emphasis on quality and service, coupled with casual island elegance, has established Michaels Restaurant as a favorite of Key West locals and visitors with discriminating dining palates. If you're searching for Key West restaurants, search no further. Treat yourself to a delicious dining experience outdoors in a relaxing Key West garden atmosphere or indoors in one of our two dining rooms. Michaels Restaurant is in Old Town Key West, near the corner of Southard Street- on Margaret Street. "From the first chilled martini to the last sumptuous bite of the warm chocolate volcano, Michaels will delight and satisfy. "
Reviewed February 14, 2013

Atmosphere, ambiance, good food and service. What more could you want for a great Key West experience? One of the best food stops on the island.

Thank LindaW2545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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976 - 980 of 1,494 reviews

Reviewed February 8, 2013

We are repeat customers, and loved it previous so though our trip to Key West would not be complete without a visit to Michaels.
Table not ready for reservation...no problem, waited about 15 min. Talked to some locals who are called by name and seem to trump any visitors, but more on that later.
Seated, ordered....waited, waited, and here come salads. Excellent. Ordered drink refills, and waited, waited and waited.....
Watched a lot of others being seated all around us...enjoying a cocktail, then salad or soup, and then getting their entree.
We were still waiting, and waiting...
Finally hubby speaks up ( a litttle loudly) and we got our dinner STAT, but it should not have to be that way.
Good food, but probably won't be back.
We did not order anything special so there was no excuse for watching everyone seated later than us, all around getting ready to pay and we were still waiting to eat.This place needs some good service help, but heard from a local it's hard to find good, really good help in KW. At these prices, I'd take a lesson from the hotels, and bring them in from Jamacia and teach them English.
Too bad as this was one place were determined to return to.

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank travelerSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2013

Any time I see a bottle of wine on the wine list for four times the price I can buy the bottle at the big box store, I get a bit leary. However, it seems that every place during high season in Key West is a bit over-priced. Anyway, my wife and I stopped by Michaels without a reservation and were seated at the bar. We had presto fondue ($32.00) and a bottle of prosecco ($34.00). The bartender kept the bottle iced down and refreshed our glasses whenever we ran a bit low. The fondue came with a large platter of veggies, breads and meats (chicken and salami). Those were much more than the two of could eat. The fondue was so so (perhaps try the classic fondue instead), but the service and atmosphere were excellent. The restaurant seemed to be popular with the locals.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2013

I was expecting more. As walk-ins, it was clear that we were not treated as well as the regulars. Given that we were directed by a local B&B who listened to our comments, that may be a shortsighted strategy.

Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2013

So we had read some great reviews about Michaels online and decided to have my birthday dinner there. They are a bit upscale for Key West but since it had such great reviews we wanted to try it. We called for a reservation for 6 and they said they were so packed we would not get a table before 9:30pm. We are fairly early eaters so this was a let down but we made the reservations. We took a cab there since it was not in walking distance from our hotel and upon our arrival at 9:30 they said our table was not yet ready. We were naturally upset since we had to wait so late for a reservation, the bar was full so we could not even get a drink while we waited and we could see plenty of empty tables so we where confused as to why we were not being seated. 15 minutes later they sat us and our waiter right off the bat was a jerk, he did not give us any of the specials did not give a recommendation just came over and said "what do u want" We ordered over $500 worth of food and drinks with our large party and over an hour later had not seen a single bit of food other than the bread that they put on the table and never re-filled. Our waiter was also absent for about 1 hour and so we asked another waiter to go get him, when our waiter came back he said "oh sorry for the wait theres a wedding in the back and its just taking a while for the food" We had waited long enough it was 11 at night and we had no dinner or service, we asked him for the bill for our drinks to which his manager said to just comp them. I will NEVER go back here and discourage anyone interested to do the same.

2  Thank Erika P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelanieW224, Owner at Michaels Restaurant, responded to this reviewResponded February 6, 2013

Dear Erika,
Michael & I are so sorry that your experience was so disappointing. We really strive to make each diner's experience outstanding. We rem very concerned about the experience that you had and would love to extend to you an invitation to revisit Michaels and let us show you how it is supposed to be. Please contact us at michaels@michaelskeywest.com so we can remedy this situation.
Thanks for the opportunity to rectify this situation and hopefully prevent it in the future.
Melanie & Michael Wilson
Michaels Restaurant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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