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“Good, but a bit cliquey”

Michaels Restaurant
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Ranked #52 of 451 Restaurants in Key West
Certificate of Excellence
Price range: $31 - $50
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Restaurant details
Good for: Romantic, Business meetings, Local cuisine, Special occasions
Dining options: Late Night, Breakfast, Dinner, Reservations
Dining style: Casual Elegant
Cross street: Southard Street
Description: One of the finest Key West restaurants is nestled among the charming tropical back streets of Key West's Old Town District. Come discover a garden oasis where Chef Michael Wilson and his wife Melanie offer a classic menu with an island twist. Their emphasis on quality and service, coupled with casual island elegance, has established Michaels Restaurant as a favorite of Key West locals and visitors with discriminating dining palates. If you're searching for Key West restaurants, search no further. Treat yourself to a delicious dining experience outdoors in a relaxing Key West garden atmosphere or indoors in one of our two dining rooms. Michaels Restaurant is in Old Town Key West, near the corner of Southard Street- on Margaret Street. "From the first chilled martini to the last sumptuous bite of the warm chocolate volcano, Michaels will delight and satisfy. "
Reviewed February 6, 2013

I was expecting more. As walk-ins, it was clear that we were not treated as well as the regulars. Given that we were directed by a local B&B who listened to our comments, that may be a shortsighted strategy.

Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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955 - 959 of 1,470 reviews

Reviewed February 5, 2013

So we had read some great reviews about Michaels online and decided to have my birthday dinner there. They are a bit upscale for Key West but since it had such great reviews we wanted to try it. We called for a reservation for 6 and they said they were so packed we would not get a table before 9:30pm. We are fairly early eaters so this was a let down but we made the reservations. We took a cab there since it was not in walking distance from our hotel and upon our arrival at 9:30 they said our table was not yet ready. We were naturally upset since we had to wait so late for a reservation, the bar was full so we could not even get a drink while we waited and we could see plenty of empty tables so we where confused as to why we were not being seated. 15 minutes later they sat us and our waiter right off the bat was a jerk, he did not give us any of the specials did not give a recommendation just came over and said "what do u want" We ordered over $500 worth of food and drinks with our large party and over an hour later had not seen a single bit of food other than the bread that they put on the table and never re-filled. Our waiter was also absent for about 1 hour and so we asked another waiter to go get him, when our waiter came back he said "oh sorry for the wait theres a wedding in the back and its just taking a while for the food" We had waited long enough it was 11 at night and we had no dinner or service, we asked him for the bill for our drinks to which his manager said to just comp them. I will NEVER go back here and discourage anyone interested to do the same.

2  Thank Erika P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelanieW224, Owner at Michaels Restaurant, responded to this reviewResponded February 6, 2013

Dear Erika,
Michael & I are so sorry that your experience was so disappointing. We really strive to make each diner's experience outstanding. We rem very concerned about the experience that you had and would love to extend to you an invitation to revisit Michaels and let us show you how it is supposed to be. Please contact us at michaels@michaelskeywest.com so we can remedy this situation.
Thanks for the opportunity to rectify this situation and hopefully prevent it in the future.
Melanie & Michael Wilson
Michaels Restaurant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

This was our first experience at this restaurant and we were so impressed! Our food was outstanding-mahi-mahi with a plantain crust and a rum pineapple topping and a filet. Both were excellent-cooked perfectly and some of the best we have had. We also had a key lime martini-highly recommend. Our service was fantastic- the waiter was friendly and our water glass never went low. The entire staff was very attentive. On top of excellent food and service, the restaurant provides a great atmosphere. When you make your reservation, ask to sit out on the patio. We sat near the fountain which was decorated with vases of orchids. This is an outstanding restaurant-don't miss it!

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Thank HB_and_CE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2013

Our first dinner in KW was at Michael's on the recommendation of staff at Azul Key West. We were told that reservations were essential even at the comparatively early hour of 7 pm. Initial impressions weren't good as both the woman on front of house duty and the owner himself were offhand and left us waiting until a phone was answered and menus stacked. After some minutes, we did get seated and the experience improved. However, from where we were sitting, which was right near the entrance, it was pretty clear that our front of house experience wasn't unique. Not surprisingly, the menu is seafood-based with a lot of fish that are never or rarely found in the UK, such as wahoo, mahi-mahi and grouper. Starters of tempura tuna with pickled ginger and Wahhabi and grilled king scallops with baked Brie and a redcurrant jus were good and a little unusual. Our main courses of wahoo (a very firm white fish similar to swordfish) with julienne vegetables and a pepper salsa were good but a little bland. Service from the friendly and efficient waiter was outstanding and it was good to see a wine list with bottles available for under $40. Overall, a good meal that rates four stars on account of the service and food but is let down by the front of house.

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1  Thank DELondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2013

Several excellent fondues whuch can only be ordered at the bar. We had the classic, and it was terrific. A lot of food for two with all the crudites, cut meats etc they supply to dip, more than you vould possibly use. Bartender afterwards said most people say which they want an advance, not known to first timers like us. We had made a dinner reservation too, and found we really weren't hungry any longer, though we still split a filet mignon. You really cannot plan both the fondue and dinner afterwards. Nice atmosphere in being seated in nicely lit garden. Professional service.

Thank Conseiller99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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