I contacted this company well before my recent, week-long trip to Key West. Once in Key West I was informed that for the first several days, no trips would be commencing due to the "extreme winds." Once the winds died down, I was informed that no trips would be commencing due to "boat issues." When I expressed disappointment the costumer service individual proceeded to yell at me about safey concerns, etc. without my being able to get a word in edge-wise.
For the record, I did find a dive service in Key West and had four excellent dives that included the reef and several of the wrecks. I would not recommend this company if you are interested in diving.