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“Good hotel if you want to be near the main tourist areas of Key West”

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Cypress House Hotel : Key West
Ranked #21 of 51 Hotels in Key West
Certificate of Excellence
Reviewed January 18, 2013

We paid for a deluxe room with veranda. It was indeed a nice large sized room with decent sized bathroom. Good location on a quiet avenue yet only a 2- 5 minute walk the port area and Duval Steet. Only problem was noisy air conditioning in the room. If you want to be near the thick of it, then I would certainly recommend this hotel. Personally I found Duval Street very touristy with lots of cheap tacky shops but can't judge the hotel on this. Staff were very helpful and gave us ideas of places to visit by car. Although breakfast is included you must try Pepe's just up the road for breakfast. It's a must-do shack cafe experience. Pepe's is very busy, so expect to wait but they do serve a great Bloody Mary and breakfast menu choices.

  • Stayed: January 2013, traveled as a couple
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1  Thank jhspire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 16, 2013

We were delighted to visit Key West December 27, 2012 - January 5, 2013. We enjoyed our extended stay in Room No. Eight in the CYPRESS HOUSE attic. This rustic historic property is beautifully appointed and conveniently located to Duval Street, beaches and attractions. We found our large room to be extremely clean and the private bath small, but adequate.

The ownership of the property has transferred recently. There is new management. Having no previous point of comparison, we found the continental breakfast less than ordinary and the daily cocktail hour less than average. Yogurt, bagels, limited bar service and minimum appetizers are the new standard and not what seasoned travelers expect with a five-star price tag. Internet access was less than adequate and unreliable throughout our stay.

The new management also seems new to the trade. It's the details that are lacking. For instance, the house was beautifully decorated for the Christmas Season when we arrived and undressed by Noon January 2. The holiday doesn't end until January 7. No big deal, but holiday travelers want the season to last as long as possible. The lap pool is heated. However, a maintenance issue with the heater wasn't addressed until days after we arrived. Meanwhile, guests were told the heater was new and to allow several days for warm swimming.

It is the cleaning staff and Eli, a longtime employee of the previous owner, who really makes a visitor's stay worthwhile. Always helpful, our room/bath were completely cleaned daily in a timely fashion and Eli always seemed to appear to offer help or suggestions regarding our stay.

We encourage you to visit the CYPRESS HOUSE when you frequent Key West. After all, we didn't go there to dine, drink, swim or surf the web. We went to experience the island and the CYPRESS HOUSE provides the ambiance in spades.

We would encourage the new owners to give attention to the management team. They're nice guys, but in way over their heads. Give Eli a well deserved try and see the CYPRESS HOUSE flourish with rave reviews by returning guests!

Room Tip: Despite the stairs, the attic rooms afford a quiet stay.
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  • Stayed: January 2013, traveled as a couple
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4  Thank Belkboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013

10 years ago followed by 2 years ago we stayed at the Cypress. The memories of 10 years ago were relived nothing had changed.. Two years ago we had two small dogs that were welcome and were part of the family of rest of owners dog and cats.

The breakfast was home made, delicious and different every day. The happy hour an open bar with all kinds of snacks, enough to make a meal. and the best part the variety of people we got to know.

In checking with the place Today nothing is forever. New owners, no home made breakfast just bagels and muffins, no pets, no open bar at happy hour,

Therefore will not stay there

Stayed: February 2012, traveled as a couple
4  Thank derfberger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HistoricKeyWestInns, Multichannel Marketing Director at Cypress House Hotel : Key West, responded to this reviewResponded January 10, 2013

Thank you for your review, derfberger!

We are very happy to have the Cypress House in our collection of boutique hotels. This past year we have made several welcomed changes, but we understand that change can be difficult. Some past guests have embraced them, others have not. For breakfast, we do indeed have a different frittata daily along with fresh fruit, homemade baked goods and steaming coffee and tea. The outdated happy hour has been replaced with a fresh, new Liming At Cypress House where we serve several appetizers, and a nightly cocktail special, just enough to whet your appetite for a delicious dinner at one of the great restaurants in town.

For those guests who would like to travel with their pets, we do have pet-friendly rooms at our sister property, the Chelsea House. Thanks, again, for writing!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2013 via mobile

My first visit to Key West and this was THE detractor!! Beautiful weather, great restaurants were all offset with the anxiety of going back to the Cypress House at night. Over 300 a night is very pricey for a very loud, old and outdated property. I understand its high season and an old property, but ADJUST your pricing based upon accommodations.

We were in room 2 and told no other rooms were available. The bathroom looked liked it was remodeled in 1940. We were disgusted to find the sheets dirty. The floor board broke while we were staying as well. My wife was concerned about noise since we were right next to the Kitchen and were told nobody ever complains. This is a complete lie it was noisy every morning. If you have people staying above you like we did, be assured to hear there every move. Dennis was responsible for giving the inaccurate information.

I have spent just as much at 5 star hotels. Joke and you should be ashamed of your rates. It should cost less than 200 a night at this place.

On the plus side Eli was very nice and probably should be running the place.

  • Stayed: January 2013
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9  Thank Dominick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HistoricKeyWestInns, Multichannel Marketing Director at Cypress House Hotel : Key West, responded to this reviewResponded January 10, 2013

Dear DominickT,

Thanks so much for writing! The beautiful Grand Conch Mansion at the Cypress House dates from the 1890’s and is historic, not old. We have done extensive renovations on all of our rooms, including a fresh décor with new and modern finishes in the bathrooms. Room two also has a gorgeous stained-glass window dating to the 1920’s which adds such charm to the bathroom.

Our housekeeping staff is top-notch and prides themselves on providing excellent service and a clean and inviting room. You were the last to arrive for check-in that day and never requested a room change during your visit; we would have been happy to accommodate your request as other guests checked out. The room above you has a new, thick carpet and pad, making it very difficult to hear anything from the guestroom below.

We are very proud of our hotel and the beautiful restoration we have done blending modern amenities with historic architecture. Perhaps that is not the style that is best for you. Thank you, again, for writing!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2013

This was our first stay at the Cypress House since it changed owners. We love the location but found the "new" happy hour and the breakfasts very subpar.

The carpeting and other flooring in our room was filthy. We mentioned it to management and they cleaned our carpeting immediately. This should have been addressed before we arrived, as the green carpet was visibly brown.

We stayed in Room 21 of which we enjoyed the porch every morning and evening, however there should be a switch for the two porch lights - even with all of the shades closed tightly our room remained very bright all night long making it difficult to get a good nights sleep. The bed was okay but nothing to write home about after our 5th night both our backs were starting to get sore. The bathroom was very small, not much room to put your "stuff", 2 people couldn't get ready at the same time.

All said, we did enjoy our stay but think there is plenty of room for improvement, especially at the price we paid.

The wireless internet was very limited, it only worked in certain places at certain times, which means not in my room, when I wanted it to work.

  • Stayed: December 2012, traveled as a couple
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3  Thank pmatts19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012

We stayed here for 4 nights and I think it was just ok. We will not go back to this hotel when we visit Key West next time.
The Good
1. Close enough to walk to just about everything
2. King room (#17) on second floor in the pink house was large with large bath and recently updated.
3. Water and lemonade/limeaid always available by pool.
4. Drink and appetizer available daily by the pool.
5. Continental breakfast available daily by the pool.
The Bad
1.Minimal furniture to put your things on in the room.
2.Bathroom sink would barely drain. Small sink space and no extra counters to put your bathroom items on. Difficult for 2 people to get ready to go out.
3. Be ready to climb 2 or more stories of old outside stairs with your luggage if in this buiding.
4. Advertised on their website as "ADULTS ONLY", "BEST FOR COUPLES". We were greeted by a toddler eating breakfast poolside our very first morning. We were not happy about this, since we were assured this was an adults only place. We picked this place as we were not traveling with our kids.
5.We tipped the housekeeping staff and they still forgot to fill the toliet paper and kleenex. We did call the front desk (as we were totally out) and they did bring it right up.
6. They advertise a heated pool, but it was ice cold.
7.On our last day our experence at the continental breakfast was just one incident that sealed the deal of not being thrilled with this place. I had watched 2 other guests toast their croissants in the toaster, unfortunately mine got stuck in the toaster. I mentioned it to the employee helping out, Eli,and he went crazy. Ranting and raving that they can't go in the toaster, that maintence has better things to do than deal with this stuck in a toaster, that I was going to burn down a 200 year old house. It was very ridiculous and my husband and I were very ticked at this employee's reaction. I solved this issue myself - walked over and got a long kitchen utensils and poked the croissant out of the toaster. Then I looked at the employeed and said - problem solved, sorry to have caused you such an issue.
8. On our last day another bad experience. We asked the man at the front desk, Scott, if we could check out at 11:45 instead of 11:00 in the morning. He told us it was not possible to do that, as his new guest were already calling in to get in their rooms. We explained to him that we were only asking for 45 mins more and that check in for his new guests wasn't suppose to be until 3:00pm we also found it strange that this front desk person had never heard of Carolines on Duval or The Porch on Duval, but he was suppose to be running the front desk of a hotel that is only a block away from these attractions.

Room Tip: If your room faces Simonton it will be very loud. Be aware of amount of stairs you may have to clim...
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  • Stayed: December 2012, traveled as a couple
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3  Thank CDDD17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012

My wife and I travelled with 2 other couples to Key West over Christmas (Dec19-26) for a get away from the snow. We have been to Key West 3 times prior to this over the last 10 years.

The Cypress House was chosen as we stayed at The Lighthouse Court on a previous trip and it was a very nice hotel & part of the same chain of hotels.

We were extremely happy with the Cypress House. The staff there was very friendly from check-in to check-out. We enlisted their help several times for boat rentals, wheelchair rental & recommendations for activities. The hotel has a nice (albeit basic) free breakfast every day, served from 8-10 in the courtyard which is a nice way to start the day. They also have Happy Hour everyday around the pool at 5pm with a different selected drink served free and unlimited every day. This was lots of fun and the staff made the event a party each night.

We stayed in room #17, it was a huge second floor room and had a king bed, flat screen TV and a beautiful bathroom with a walk-in glass shower that would fit 6 people! The room also had a nice front porch to chill One of the other couples we travelled with stayed in room #1 and it was also a large beautiful room with a great big front porch where we met for drinks each afternoon to watch the world go by.

The hotel's location is absolutely perfect!! Only 2 blocks from Duval and centrally located close to all the action on the water. The only issue may be that this location can be loud (due to morning traffic) however earplugs and/or white noise from the AC does a great job. They also have a parking area for scooters, which we rented for the week at the rental location one block from the hotel.

I highly recommend the Cypress House for couples especially. Lots of fun, great location & friendly staff, plus a little architectural history thrown in for fun.

Cheers!
Martin (Dec 2012)

Room Tip: Room 17 is on the second floor, corner unit, big! Room #1 is ground floor, nice front porch!
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  • Stayed: December 2012, traveled as a couple
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1  Thank mlwhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cypress House Hotel : Key West

Address: 601 Caroline St, Key West, FL 33040-6606
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #21 of 51 Hotels in Key West
Price Range: $221 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cypress House Hotel : Key West 3*
Number of rooms: 22
Official Description (provided by the hotel):
Historic architecture with updated, modern rooms and amenities are what you will enjoy at our Cypress House Hotel located in the Old Town area of Key West. Cypress House is a stylish historic, boutique Key West hotel with 22 guest rooms located just one block from Duval Street and a few blocks from the seaport; you can walk to Margaritaville, Mallory Square, Key West restaurants, nightlife, and all the things you want to do. This former estate property includes two Classic Bahamian Conch Style houses and one Grand Conch Mansion, dating from 1888 and 1895. The inn is set inside a lush, tropically landscaped, gated property with many comfortable lounging areas. Historic Architecture & Modern Rooms. Free Upgraded Continental Breakfast served poolside from the beautiful house kitchen. Free In-Room Internet. Upscale Eco-friendly Bathroom Amenities. Relaxing Pool. Boutique Hotel. Pay Garage Parking Nearby. Walk To Duval Street, The Harbor & Beaches. Located In The Heart of Old Town, Key West. Modern style & comfort meets relaxed Key West vibe. Escape from the ordinary. Immerse yourself in the soul of Key West at the Cypress House Hotel. Adults Only. ... more   less 
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