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“Just ok!”

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Marrero's Guest Mansion
Ranked #17 of 77 Key West B&B and Inns
Certificate of Excellence
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Just ok!”
Reviewed July 12, 2014

I just realized I had not posted a review of our stay at the Marrero's Guest Mansion. It has been roughly over a year since our stay. The location was a bit off track but workable. Upon arrival we were greeted by the gentleman who managed the house. He didn't seem very friendly. The back yard and pool area was rather nice though. Breakfast in the morning is not much, a few rolls and juice. Sorry, we were just not wowed by our stay at Marerro's.

  • Stayed August 2013, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank josiewall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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649 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
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English first
Brevard, North Carolina, United States
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 3, 2014 via mobile

After not being able to get past the ridiculous intake process for this hotel. I thought I'd leave my review about how absolutely inefficient and it lack's competent help or any help for that matter. The answering machine with the little old man and his wife are all a quaint little front and how they are away helping guests . It's being run by a guy behind computer screen who writes back rude emails when you leave a message trying to reserve a room. Steve will let you know when you call within their stated works hours 8-5 as stated their own answering machine that you are doubling their work load leaving messages . Silly me thinking the little old man and his wife were helping other guests as their recording stated. I must have forgot we are in the twentieth century and Key West is at it's pinnacle of technology revolution .I should have waited and not " bothered" them by calling and leaving messages trying to reserve a room and thinking they might actually be busy helping guests or overslept.

Steve was also kind enough to let me know in his rude email that they only reserve rooms for two or more nights unless someone reserved the same room the day before . Which makes sense why clean everyday when you can every other day.

Thanks, Steve!!! I'm happy you didn't ruin my stay at Key West by me actually staying at your hotel which lead me on to believe it was run by normal friendly people not some random unsocialized guy behind hiding behind his computer screen.

Stayed June 2014
Helpful?
9 Thank Olivia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smackawits, Manager at Marrero's Guest Mansion, responded to this review, July 9, 2014
It always amazes me that people throw out the "rude" word when they do not hear what they want to hear. We have a two night minimum for the weekend that we try to adhere to. This customer wanted one night. I explained the two night minimum in a professional email. This customer continued to barrage us with calls (to try to change my mind?). There was no need to call this customer, as I had already explained the policy in an email. Why duplicate effort? As this customer's messages and emails became more abusive, it was apparent that we did not want someone with this type of attitude staying with us in any event.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hagerstown, Maryland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 30, 2014 via mobile

The third year "the great guys" have enjoyed Marrero's. Every year gets better. Steve and Skylee make everyone more than comfortable and part of the group. The entire houseful of guests have booked for the same weekend next year. Can't wait for our reunion in June 2015. Marrero's is the best!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumming, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 28, 2014 via mobile

I love this place! I would never willingly stay anywhere else. Steve is awesome, room was perfect and met lots of new friends. I love the ADULT ONLY atmosphere and happy hour is truly happy! Great location, clothing optional pool and helpful staff. Just remember to check out the website to request a room to suit your needs. Until next year... Can't wait to see you again!

Stayed June 2014, traveled as a couple
Helpful?
1 Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 20, 2014

Location location location!!!! This was a perfect location to be close to everything. 1/2 Block from Duval and just a short walk to Mallory Square. The place is designed for adults only, so for those of us who like a chance to be away from kids, then an even better reason to stay here. Steve is the manager and does a great job of making you feel at home. It should be noted that the pool is clothing optional, which is another reason you must be 21 years old to stay at Marrero's. This is an older home, so it is not perfect. However, for the location and price, this is a great place to be.

Room Tip: If room size matters, please ask the host about the size of your room that you are booking. We stay...
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LarryJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 16, 2014

We just returned from Key West and our annual Marrero's stay. As always Steve was a wonderful host and made sure everyone was comfortable. The location of this B&B can't be beat. Steve is right on with his recommendations for food and entertainment. It's good to have a place where you feel right at home. I can't wait to go back.

Room Tip: One hint, it you are a light sleeper or go to bed early, the Cabana room might not be right for you...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hulagirl84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 27, 2014

The Good
1. Easy Check in - checkout
2. Clean rooms with a turn of the century feel
3. Beautiful pool area with great foliage
4. Happy Hour
5. Friendly feel
6. Beautiful antique décor
7. Great Staff
8. Adults Only
9. Location
10. on and on and on and on

The Bad

When we left

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marrero's Guest Mansion

Property: Marrero's Guest Mansion
Address: 410 Fleming St, Key West, FL 33040-6529
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #17 of 77 B&Bs / Inns in Key West
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marrero's Guest Mansion 3.5*
Number of rooms: 13
Official Description (provided by the hotel):
Marrero's Guest Mansion is a historic mansion that has been converted into a Bed and Breakfast. Breakfast is served daily from 8:30-10:00 am and Happy Hour is served daily from 4:30-5:30 ... more   less 
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Also Known As:
Marrero`s Guest Mansion Hotel Key West

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