On small Sunset Key, just off Key West, this beautiful beach cottage hotel can't be beat for relaxing atmosphere on a beach with spectacular ocean views and comfy, pretty plantation style beach cottages. Our two- bedroom cottage overlooked the shore, with its' own hammock strung between two palm trees. Nothing was more satisfying or relaxing than laying in the breezy hammock watching the sailboats on the clear, bright blue waters of Key West. The hotel gardens and lawns are picture perfect with lush tropical flowers and greenery. The pool area is lovely as well, with a pretty waterfall and laid back atmosphere, where the drinks and appetizers are delicious (I highly recommend the stuffed shrimp!) and the wait staff friendly and accommodating. As for the cottage, the beds are comfortable, even luxurious and the place is well designed for relaxed enjoyment in an upscale setting. The launch that transport you back and forth to Key West is handy and available from morning to night, and the staff aboard the launch are friendly and helpful.
The only downside of this hotel is that for the huge price of a room in April, the service was less than stellar. It wasn't what I would expect from a 4 star hotel. When we arrived, the woman showing us around and to our cottage stated that we wouldn't get a reservation that night at Latitudes, the only restaurant on the island and where we had planned to eat. It was "slammed" with reservations that night, according to her. We called anyway to check, and they got us in. Hmmm... The coffee pot in our room was broken and the coffee that was available was enough for two people only. There were four of us in this two bedroom cottage. When we called to report it, after first trying to make coffee in vain, the staff sounded indifferent and said they would send someone to look at it. (How about "Sorry, we'll bring you a new one with enough coffee for 4 people" or "We'll send room service over with a pot of coffee"-- like we thought you said you were going to do in the first place, but apparently we misunderstood!) Anyway, noone came with a new pot or anything else, so we called room service and we were charged $20 for a pot with exactly four very small cups of coffee in it. Gee thanks. The fresh muffins and fruit that came in the morning were wonderfully delicious, but the lack of coffee was annoying. That afternoon we received a new pot, but we had to again request enough coffee for four people. It's like this--the pot was a ten-cupper. The coffee pods each made one large cup, according to the package, and there were only two of them. They don't know that? They never looked? They can't figure out that a 10 cup coffee pot isn't really compatible with a one cup coffee pod? Or that four people need at least one pod each or they will be very disgruntled when the $20 pot of coffee shows up? It was very delicious coffee for $20, I must admit, but a four star hotel with a high price tag should do better. If this were Travelodge I wouldn't even comment on it, but for over $1200/night, it's worthy of comment. To be fair, the restaurant staff and poolside sevice staff were great. The problems seemed to be with the hotel's office staff, concierge and room service, which seemed indifferent and were sluggish to respond, and often had to be called twice for the same request. The result was less than impressive sevice at a beautiful, unique beach hotel in lovely Key West.
If you can accept less than four star service, this hotel is memorable and enjoyable for it's beautiful location and well maintained, pretty cottages and grounds. The stay is definitely worth it, if you don't get upset over the glitches, which seem big at the time, but fade away when you are enjoying this gem in Key West.
- Official Description (provided by the hotel):
- Sunset Key Cottages is a secluded tropical island sanctuary located just 500 yards off the coast of Key West, featuring private cottages. ... more less
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- Also Known As:
- Sunset Key Guest Cottages, a Westin Hotel Key West
- Westin Key West
- Key West Westin
- Sunset Key Cottages Guest