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“Thank you Westin”

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Sunset Key Cottages
Ranked #22 of 51 Hotels in Key West
Certificate of Excellence
Reviewed January 12, 2014 via mobile

After being disappointed that our oceanfront suite was mostly a cruise ship view, the staff responded by moving us to Sunset Key which is a magical and superior property - very private and beautifully appointed cottages on the beach -- service at the pool and restaurant has been impeccable. The sweetest and kindest staff ever - VIP treatment. Thank you Westin management for working with our travel agent, Susan at Tangerine Travel, and turning this segment of of our trip into a very pleasant
experience -- looking forward to returning to this property in the future.
Norm and Brenda Toomey
Seattle, WA

  • Stayed: January 2014
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Thank Nbtoomey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Cottages, responded to this reviewResponded January 22, 2014

Dear Guest:

Thank you for the positive review. We are glad to hear you enjoyed your stay. Thanks again and we look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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370 - 376 of 698 reviews

Reviewed January 4, 2014

The location and hotel itself is beautiful. The restaurant Latitudes is equally beautiful with great service and food. The hotel really falls down when it comes to service. There were many things broken in the room which even after several calls still had not been fixed...like the air conditioning. Turn down service is a bunch of towels and some chocolate, the rest is left up to you. Our dirty towels and room service trays were left out in front on the ground most of the day until a different crew came to pick them up. Arrival and Departure service leaves much to be desired. They have to fix how you get checked in at the Westin; check out you have to hope that someone will show up for your bags and hope even more if you cab is there for the airport. The concierge never returned emails prior to arrival so that was a pretty bad sign. The pool area is adequate but not towel/chair service. For the prices they charge, they need to step it up considerably.

  • Stayed: December 2013, traveled with family
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10  Thank nycluxtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Cottages, responded to this reviewResponded January 6, 2014

Dear Guest:

Thank you for taking the time to write this review. All reviews are passed along to the staff for training and improvement purposes.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

Great place, great location. Love watching the tarpon at night by the dock. Staff very attentive. Would give it 5 stars but the restaurant brings the place down ( Been there a couple of times and its just ok. )

  • Stayed: June 2013, traveled with family
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1  Thank LovetheBeach36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Cottages, responded to this reviewResponded January 6, 2014

Dear Guest:

Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future. All reviews are passed along to staff for training and improvement purposes.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014

We loved the location--a quick boat ride to the heart of Key West (I found keeping to the ferry schedule a bit stressful, but no one else in my family did so there you go) but a lovely place to relax. Our "cottage" was wonderful.
Certain amenities were delightful--especially the morning muffin basket, the afternoon bottled water and OJ delivery. My family also loved the pool and whirlpools.
Breakfast outside at Latitudes was a true luxury (so much so that dinner there was not as big a deal because we enjoyed it so often).The staff there was fabulous. My son caught a huge fish on a fishing trip and they very nicely prepared it for lunch and the waiter made a big deal. The bartenders at the Latitudes bar and the pool bar were also very pleasant.
If you are used to tropical vacations and perhaps also familiar with Key West, this is your place. We do not have that background. We felt a bit on our own when deciding on the best things to do and where to eat. The concierges had lots of brochures but did not provide much guidance. They were happy to make reservations for us for any activity or restaurant, but it felt as though they had been trained, not like they really knew.
Because it is a unique property in Key West, I wouldn't let this keep me from staying there, but I was glad we came armed with restaurant and activity recommendations from the friend of a friend.

Stayed: December 2013, traveled with family
1  Thank Maybeinerror
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Cottages, responded to this reviewResponded January 6, 2014

Dear Guest:

Thank you for taking the time to write this review. It is great to hear you enjoyed your stay with us. All reviews are passed along to the staff for training and improvement purposes. Thanks again for taking the time to write this review. We look forward to welcoming you back in the future.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013

Caveat: this is a review of Sunset Key during Christmas week, the busiest week of the year.

This is a gorgeous Westin property. The location is perfect: near enough to Key West to easily enjoy it but not in the hubbub. The ferry is terrific: always on time and a just long-enough ride to enjoy yourself but not regret that you're staying on Sunset Key. The cottages are great: airy and large and filled with conveniences. The grounds are beautiful. Latitudes Restaurant has delicious food at breakfast and dinner, and the bar has great "snacks." The breakfast baskets are filled with wonderful pastries. The newspaper is delivered to your door -- even the NYTimes if you want it. The Saturday morning yoga-on-the-beach is very well done. And the sunset views from the dock are magical.

So, what's the downside? The very inconsistent service. It all started when we arrived at the main Westin and the young man checking us in argued with my husband about his SPG status. Really? It took three go-rounds to get our bill right at checkout. Why? They kept charging us for valet parking even though we didn't have a car. One time our pre-ordered airport taxi was there; one time it wasn't. Most "interesting?" Our dinner reservation for December 25 was made at a restaurant that is closed on Christmas. Fortunately, when we called back to the concierge on duty he was able to get us a table at the last minute. Yes, they want you to have an excellent experience, but my sense is that some of the staff doesn't yet have the experience to handle the job. And in a small place -- 40 cottages -- there may not be backup staff to help out.

On the other hand, Dan L. -- at Latitudes -- is one of the best waiters we've ever had.

None of the problems we encountered -- and there are more -- are deal-breakers, but when a guest is paying the rates at Sunset Key, then the guest doesn't expect any hitches.

Bottom line: I look forward going back. Just not during the busiest week of the year.

Room Tip: Sand Key cottage is very well situated.
See more room tips
  • Stayed: December 2013, traveled with family
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2  Thank CDinDC20009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Cottages, responded to this reviewResponded December 31, 2013

Dear Guest:

Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay, the grounds and the amenities we offer. All reviews are passed along to the staff for training and improvement purposes. We appreciate your business and look forward to welcoming you back to Sunset Key in the future!

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2013

Bungalows are nice for families & friends. The beach is 50m from the pool....view the sailboats or kids playing Marco Polo. The island is a 6 minute boat ride, close to Duvall Street, which is the main drag in Key West. Unique setting.

Stayed: December 2013, traveled with friends
2  Thank Anne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Cottages, responded to this reviewResponded December 24, 2013

Dear Guest:

Thank you for the positive review. It is always nice to hear that our guests enjoy themselves during their travels.

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013 via mobile

This is avery nice hotel with a sandy beaches and very spacious cottages. The swimming area is nice as well with a few jacuzzies. The restaurant provides very tasty dishes and people from the main island come for dinner. It has a very romantic bar where you can have a drink before or after dinner with the views of atlantic, palms , sand and all that.
You get a complimentary chocolate, water and orange juice each night for each person, so that was nice.
Included breakfast is kind of a joke, but funny joke, because you get each morning on the porch two pieces of sweet cake, two muffins, an apple and an orange in the basket:))) coffee is complimentary provided in the room, by the way the rooms are all with bedroom, living room, porch and kitchen and two bathrooms. And they have seaview and garden view cottages even for couples.
It is a boat ride but it goes every half an hour.

Stayed: December 2013, traveled as a couple
2  Thank L A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKeyWest, Manager at Sunset Key Cottages, responded to this reviewResponded December 24, 2013

Dear Guest:

Thank you for your review. We are glad to hear you enjoyed your stay and look forward to your return visit!

Warm regards,

Lourdes Torbisco
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Key Cottages

Address: 245 Front Street, Key West, FL 33040-8313 (Formerly Sunset Key Guest Cottages, A Westin Resort)
Phone Number:
Location: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Key West
#6 Top resorts Hotel in Key West
#6 Spa Hotel in Key West
#9 Luxury Hotel in Key West
Price Range: $745 - $1,668 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Key Cottages 4*
Number of rooms: 27
Official Description (provided by the hotel):
Sunset Key Cottages is a secluded tropical island sanctuary located just 500 yards off the coast of Key West, featuring private cottages. ... more   less 
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Also Known As:
Sunset Key Guest Cottages, a Westin Hotel Key West
Westin Key West
Key West Westin
Sunset Key Cottages Guest

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